CAD Bulletins

No. Bulletin Title/Subject Date Issued Addressee(s)
2024-03 Revised Ch 815; New Requirement Relating to Prohibition of the Assessment of Reconnection Fees for Low-Income Customers 09/19/24 All Electric/Gas Utilities/Interested Persons
2024-02 Filing and Procedural Requirements for Surcharges under MPUC Rules, Ch 675 08/28/24 All Water Utys/Interested Persons
2024-01 Recent Law Change  06/05/2024 All Maine Propane Operators
2023-01 Allocation of Customer Payments 06/28/2023 All Electric T&D Utilities
  There were no bulletins issued for 2019, 2020, 2021, and 2022    
2018-04 Statutory Amendment to the Arrearage Management Program (AMP or program) (pdf) 6/12/2018 All Electric T&D Utilities
2018-03 Maintenance Requirements for Non-Critical Valves (pdf) 2/1/2018 All Natural Gas LDCs
2018-02 Ch 660 Section 8(D)-Notifying Customers and CASD of Billing Errors (pdf) 1/23/2018 All Water Utys/Interested Persons
2018-01 Ch 815 Section 8(E)-Notifying Customers and CASD of Billing Errors (pdf) 1/23/2018 All Electric/Gas Utys/Interested Persons
2017-01 Staff Interpretation of Chapters 815 and 660, §10(I)(4)(a) (pdf) 9/22/2017 All Elec/Gas/Water Utys/Interested Persons
2016-04 Staff Interpretation of Ch. 815/660 (pdf) 7/6/2016 All Elec/Gas/Water Utys/Interested Persons
2016-03 AMP Eligibility Question (pdf) 6/7/2016 All Electric T&Ds/CAP Agencies/Interested Persons
2016-02 Issues Raised During Recent Stakeholders Meeting (pdf) 3/22/2016 All Electric T&Ds/CAP Agencies/Interested Persons
2016-01 Allocation of Customer Payments under the Arrearage Management Plan (AMP) (pdf) 2/25/2016 All Electric Transmission and Distribution Utilities
2015-04 Reconnection Information (pdf) 10/16/2015 All Electric/Gas Utilities
2015-03 Disconnection Information and Request (pdf) 10/16/2015 All Electric/Gas Utilities
2015-02 Winter Notices (pdf) 9/29/2015 Al Electric/Gas Utilities
2015-01 Interpretation of Section 10(L)(2) of Ch. 815 (pdf) 4/1/2015 All Electric/Gas Utilities
2014-02 Interpretation of Sections 7(B) and 7(E)(2) of Chapter 815 (pdf) 12/30/2014 All Electric Transmission and Distribution Utilities
2014-01 Reporting Requirement for Underground Incidents, Ch. 895 § 6(C)(1) (pdf) 5/13/2014 All Utilities / All Owners & Operators of Underground Facilities
  Note: There were no CAD Bulletins produced during 2013 () 5/12/2014  
2012-02 Chapter 815 § 10 (L)(5) (pdf) 9/18/2012 All Electric/Gas Utilities
2012-01 Staff Interpretation of Revised Section of Ch 815 §7(I)(1)(a) (pdf) 8/9/2012 All Electric/Gas Utilities
2011-05 CAD Interpretation of Ch 660, Sec 11(E) - Medical Emergency (pdf) 12/19/2011 All Water Utilities
2011-04 Late Payment Charge Interest Rate (pdf) 4/7/2011 All Water Utilities
2011-03 Request for No Disconnections on Tuesday, April 19, 2011 (pdf) 4/4/2011 All Electric/Gas Utilities
2011-02 Lifeline/Link-Up Contacts (pdf) 1/27/2011 All Eligible Telecommunications Carriers
2011-01 Annual Lifeline/Link-Up Outeach Report (pdf) 1/13/2011 All Eligible Telecommunications Carriers
2010-04 Ch. 815 § 10 (M)(5)(a)(i) (pdf) 10/26/2010 All Electric/Gas Utilities
2010-03 Ch. 815 § 10 (L)(5) (pdf) 10/7/2010 All Electric/Gas Utilities
2010-02 Ch. 815 - Winter Disconnection Period (pdf) 9/9/2010 All Electric/Gas Utilities
2010-01 Annual Lifeline/Link-Up Outreach Report (pdf) 1/12/2010 All Eligible Telecommunications Carriers
2009-06 Commission's New Location (pdf) 10/27/2009 All Utilities
2009-05 Ch. 815 - Winter Disconnection Period (pdf) 8/26/2009 All Electric/Gas Utilities
2009-04 Staff Interpretation of Revised Sections of Ch. 815, §§ 7(I)(1)(a) and 11(A) (pdf) 7/28/2009 All Electric/Gas Utilities
2009-03-C State Closure Days - (FY 09-10 and FY 10-11) (pdf) 6/17/2009 All Electric/Gas Utilities
2009-03-B State Closure Days - (FY 09-10 and FY 10-11) (pdf) 6/17/2009 All Water Utilities
2009-03-A State Closure Days - (FY 09-10 and FY 10-11) (pdf) 6/17/2009 All Eligible Telecommunications Carriers
2009-02 Lifeline/Link-Up Contacts (pdf) 2/27/2009 All Eligible Telecommunications Carriers
2009-01 Annual Lifeline/Link-Up Outreach Report (pdf) 2/27/2009 All Eligible Telecommunications Carriers
2008-09 Ch. 815 - Winter Disconnection Period (PDF) 9/11/2008 All Electric/Gas Utilities
2008-08 Ch. 815 - Appendix A (pdf) 9/10/2008 All Electric Utilities
2008-07 Ch. 815, § 12 (B)(1) of the Commission's Rules (pdf) 8/11/2008 All Electric/Gas Utilities
2008-06 Forum on Assisting Customers with High Arrearages (pdf) 7/1/2008 All Electric/Gas Utilities
2008-05 Clarification of Ch. 815 § 9 F and § 9 F(5)(c) (pdf) 4/11/2008 All Electric/Gas Utilities
2008-04 Implementation Ch. 815 of the Commission's Rules - Follow-up from February 28 Meeting (pdf) 3/20/2008 Ell Electric/Gas Utilities
2008-03 Implementation Ch. 815 of the Commission's Rules (pdf) 2/6/2008 All Electric/Gas Utilities
2008-02 Lifeline/Link-Up Matters (pdf) 1/2/2008 All Eligible Telecommunications Carriers/LECs
2008-01 Annual Lifeline/Link-Up Outreach Report (pdf) 1/2/2008 All Eligible Telecommunications Carriers/LECs
2007-06 Clarification on Informational Packets (pdf) 10/2/2007 All Electric/Gas Utilities
2007-05 Informational Packets (pdf) 8/30/2007 All Electric/Gas Utilities
2007-04 "Eligible Customer" Designation (pdf) 8/17/2007 All Electric/Gas Utilities
2007-03 Eligibility Criteria, Winter Disconnection Rule, Ch. 81, Section 17 (pdf) 8/15/2007 All Electric/Gas Utilities
2007-02 Interpretation of Ch. 81, Section 9(1) - Disconnection Notice Procedures for Leased or Rented Property (pdf) 6/14/2007 All Water Utilities
2007-01 Revision to CAD Bulletin 2006-04 (Pdf) 1/10/2007 All Electric/Gas Utilities
2006-09 Oxygen Pump Benefits (pdf) 12/21/2006 All Electric Transmission and Distribution Utilities
2006-08 Annual Lifeline/Link-Up Outreach Report (pdf) 12/19/2006 All Eligible Telecommunications Carriers
2006-07 Landlord Access to Tenants Billing and Payment Information (pdf) 11/21/2006 All Water Utilities
2006-06 "Eligible Customer" Designation (pdf) 8/31/2006 All Electric/Gas Utilities
2006-05 Administrative Contribution Invoices and Program Funding Invoices (pdf) 8/23/2006 All Electric Utilities
2006-04 Eligiblity Criteria, Winter Disconnection Rule, Ch. 81, Sec. 17 (pdf) 8/17/2006 All Electric/Gas Utilities
2006-03 Betty Bero's Retirement (pdf) 5/2/2006 All Utilities/Interested Persons/CAP Agencies
2006-02 Unregistered Service Provider Operating in Maine (pdf) 4/12/2006 All Local Exchange Carriers (LECs)
2006-01 Application of Partial Payments (pdf) 1/17/2006 All Water Utilities
2005-03 High Winter Fuel Costs (pdf) 11/22/2005 All Electric/Gas Utilities
2005-02 Eligibility Criteria, Winter Disconnection Rule, Ch. 81, Sec. 17 (pdf) 8/17/2005 All Electric/Gas Utilities
2005-01 Annual Lifeline/Link-Up Verification Process (pdf) 5/18/2005 All Eligible Telecommunication Carriers
2004-04 Notice to Telephone Customers in Maine Prior to Rate Increases (pdf) 7/28/2004 All Interexchange Carriers/Competitive Local Exchange Carriers
2004-03 Report of the Payment Arrangement Work Group (pdf) 7/20/2004 All Utilities and Interested Persons
2004-02 Eligibility Criteria, Winter Disconnection Rule, Ch. 81, Sec. 17 (pdf) 7/16/2004 All Electric/Gas Utilities
2004-01 Cancellation of CAD Bulletin 89-9 (pdf) 3/31/2004 All Electric/Gas Utilities
2003-07 Lifeline/Link-Up Annual Outreach Report (pdf) 12/30/2003 All Eligible Telecommunication Carriers
2003-06 Holiday Closure of State Offices (pdf) 12/12/2003 All Utilities
2003-05 Eligibility Criteria, Winter Disconnection Rule, Ch. 81, Sec. 17 (pdf) 7/3/2003 All Electric/Gas Utilities
2003-04 Payment Arrangements (pdf) 6/11/2003 All Utilities and Interested Persons
2003-03 Lifeline/Link-Up Annual Outreach Report (pdf) 4/18/2003 All Eligible Telecommunications Carriers
2003-02 Sample Payment Arrangement Form (pdf) 3/19/2003 All Eligible Telecommunications Carriers
2003-01 State Shutdown Day (pdf) 3/19/2003 All Utilities
2002-07 Clarification of Payment Arrangement Requirements of Ch. 81 (pdf) 10/28/2002 All Utilities
2002-06 Disconnection Date Stated on Disconnection Notices (pdf) 10/8/2002 All Utilities
2002-05 State Shutdown Day (pdf) 9/5/2002 All Utilities
2002-04-A August 14 Meeting to Discuss Ch. 290, 291 and 292 (pdf) 8/28/2002 All Telecommunication Carriers; Service List Docket 2001-852
2002-04 Slamming Referrals to the CAD (pdf) 8/7/2002 All Local Exchange Carriers
2002-03 New Consumer Protection Rules for Telecommunications Carriers - Ch. 290, 291 and 292 (pdf) 7/19/2002 All Telecommunications Carriers
2002-02 Eligibility Criteria, Winter Disconnection Rule, Ch. 81, Sec. 17 (pdf) 7/19/2002 All Electric/Gas Utilities
2002-01 Annual Low-Income Assistance Program (LIAP) Funding Levels, Ch. 314, § 5(C) (pdf) 2/22/2002 All Electric Transmission and Distribution Utilities
2001-03 Compliance with Maine PUC Rules (pdf) 7/17/2001 All Telephone Interexchange Carriers
2001-02 Eligibility Criteria, Winter Disconnection Rule, Ch. 81, Sec. 17 (pdf) 6/20/2001 All Electric/Gas Utilities
2001-01 Revised CAD Annual Report Form for Telephone Utilities (pdf) 1/30/2001 All Telephone Utilities
2000-04 Revised Bulletin - Correction to Fax Telephone Numbers Provided in Oct 31 Bulletin (Announcing Changes in Senior Mgt - 2000-4) (pdf) 11/7/2000 All Utilities
2000-03 Lifeline/Link-Up Annual Outreach Report (pdf) 10/27/2000 All Eligible Telecommunications Carriers
2000-02 Enhanced Lifeline Services for Native Americans (pdf) 8/16/2000 All Eligible Telecommunications Carrrers
2000-01 Elligibility Criteria, Winter Disconnection Rule, Ch. 81, Sec. 17 (pdf) 7/21/2000 All Electric/Gas Utilities
1999-02 Eligibility Criteria, Winter Disconnection Rule, Ch. 81, Sec. 17 (pdf) 7/28/1999 All Electric/Gas Utilities
1999-01 Contact with Customers Under Threat of Disconnection (pdf) 7/27/1999 All Utilities
1998-04 Response to Lifeline Assistance Program Questions (pdf) 9/25/1998 All Local Telephone Service Providers
1998-03 Eligibility Criteria, Winter Disconnection Rule, Ch. 81, Sec. 17 (pdf) 7/8/1998 All Electric/Gas Utilities
1998-02 Amount and Date of Increase in Lifeline Assistance (pdf) 4/28/1998 All Local Telephone Service Providers
1998-01 Lifeline Assistance (pdf) 4/7/1998 All Telephone Utilities
1997-04 Late Payment Fees (pdf) 12/23/1997 All Utilities
1997-03 Eligibility Criteria, Winter Disconnection Rule, Ch. 81, Sec. 17 (pdf) 8/27/1997 All Electric/Gas Utilities
1997-02 Commission's Decisions - Accuracy of Meter Tests, Ensure Customers Aware of Right to Witness Tests, Recommend Utys Adopt Prodedures - Provide Sufficient Documentation Showing Compliance with Comm Rules/Policies - Meter Tests (pdf) 5/30/1997 All Electric/Gas/Water Utilities
1997-01 Ch. 81, Residential Utility Service Standards for Credit and Collection Programs, Sec. 11, Medical Emergency (pdf) 5/8/1997 All Utilities
1996-02 Elibility Criteria, Winter Disconnection Rule, Ch. 81, Sec. 17 (pdf) 8/7/1996 All Electric/Gas Utilities
1996-01 Disconnection Notices (pdf) 3/12/1996 All Electric/Gas Utilities
1995-04 Request for Information about Disconnected Customers (pdf) 11/21/1995 All Electric/Gas Utilities
1995-03 Complaint Summaries (pdf) 11/6/1995 All Electric/Telephone/Gas Utilities
1995-02 Eligibility Criteria, Winter Disconnection Rule, Ch. 81, Sec. 17 (pdf) 8/28/1995 All Electric/Gas Utilities
1995-01 Obligations of Local Telephone Companies in Responding to Customer Contacts Concerning the Basic Service Calling Area Rule (pdf) 1/10/1995 All Local Exchange Carriers
1994-03 Eligibility Criteria, Winter Disconnection Rule, Ch. 81, Sec. 17 (pdf) 7/26/1994 All Electric/Gas Utilities
1994-02 Bi-Monthly Estimated Bills (pdf) 5/10/1994 All Utilities
1994-01 Disconnection Notices Set for Monday, April 18, 1994 (pdf) 4/12/1994 All Electric/Gas Utilities
1993-03 Eligibility Criteria, Winter Disconnection Rule, Ch. 81, Sec. 17 (pdf) 9/7/1993 All Electric/Gas Utilities
1993-02 Disconnection/State Shutdown Days (pdf) 7/7/1993 All Utilities
1993-01 Disconnection of Single-Meter, Multi-Unit Dwellings (pdf) 3/17/1993 All Utilities
1992-05 Late Fees for Estimated Bills (pdf) 10/5/1992 All Utilities
1992-04 Eligibility Criteria, Winter Disconnection Rule, Ch. 81, Sec. 17 (pdf) 8/5/1992 All Electric/Gas Utilities
1992-03 Maine Public Utilities commission Lifeline and Link-Up Telephone Assistance Report Form (pdf) 5/30/1992 All Telephone Utilities
1992-02 Use of Telephone Directory to Comply with Section 16(C) of Ch. 81 (pdf) 3/24/1992 All Telephone Utilities
1992-01 Fees Charged to Customers who Pay or Make a Payment Arrangement as a Result of a Premise Visit for the Purpose of Disconnection (pdf) 1/22/1992 All Utilities
1991-07 Disconnection/State Shutdown Days (pdf) 10/31/1991 All Utilities
1991-06 Eligibility Criteria, Winter Disconnection Rule, Ch. 81, Sec. 17 (pdf) 9/12/1991 All Electric/Gas Utilities
1991-05 Disconnection for Nonpayment of 1-900 Charges (pdf) 8/14/1991 All Telephone Utilities
1991-04 Application of Sec. 9( I) (4) of Ch. 81 to Multi-Unit Rental Property (pdf) 7/18/1991 All Utilities
1991-03 Denial of Service (pdf) 6/4/1991 All Utilities
1991-02 Allocation of Partial Payments (pdf) 5/20/1991 All Utilities
1991-01-A State Government Shut Down, May 10 and 24 (renumbered from 1991-1) (pdf) 5/8/1991 All Utilities
1991-01 Maine Public Utilities Commission Lifeline and Link-up Telephone Assistance Report Form (pdf) 3/13/1991 All Telephone Utilities
1991-00 Improper Due Dates, Disconnection Notices (renumbered from 1990-4) (pdf) 1/7/1991 All Utilities
1990-03 Disconnection of Local Service for Failure to Pay Non-Basic Utility Service (pdf) 10/23/1990 All Telephone Utilities, Local Exchange Carriers
1990-02 Eligibility Criteria, Winter Disconnection Rule, Ch. 81, Sec. 17 (pdf) 9/11/1990 All Electric/Gas Utilities
1990-01 CAD Complaint Codes (pdf) 5/1/1990 All Utilities
1989-09 Information Request Pusuant to the Winter Disconnection Rule, Ch. 81, Sec. 17 (pdf) 12/20/1989 All Electric/Gas Utilities
1989-08 Ch. 81, Sec. 17(J) - Disconnection of Customers Not Eligible Under the Winter Rule (pdf) 11/14/1989 All Electric/Gas Utilities
1989-07 Elibility Criteria, Winter Disconnection Rule, Ch. 81, Sec. 17 (pdf) 8/22/1989 All Electric/Gas Utilities
1989-06 Toll Restrictions as a Condition of a Payment Arrangement (pdf) 7/19/1989 All Telephone Utilities
1989-05 Ch. 81, Disconnection and Deposit Rules for Residential Utility Service - Dispute Procedures (pdf) 7/12/1989 All Utilities
1989-04 Disconnection and Reconnection Charges (pdf) 5/4/1989 All Water Utilities
1989-03 Disconnections Set for Monday, April 17, 1989 (pdf) 4/13/1989 All Electric/Gas Utilities
1989-02 Monitoring Special Payment Arrangements (pdf) 3/31/1989 All Electric/Gas Utilities
1989-01 Contact Prior to Disconnection () 3/30/1989 All Telephone Utilities
1988-05 Information - Winter Requests to Disconnect (pdf) 10/31/1988 All Utilities
1988-04 Payment of Bills (pdf) 10/21/1988 All Utilities
1988-03 Payment Arrangements/Estimated Bills (pdf) 10/21/1988 All Utilities
1988-02 Eligibility Criteria, Winter Disconnection Rule, Ch. 81, Sec. 17 (pdf) 9/7/1988 All Electric/Gas Utilities
1988-01 Renegotiating Special Payment Arrangements Under the winter Disconnection Rule (pdf) 5/18/1988 All Electric/Gas Utilities
1987-11 Disconnection for Failure to Pay Meter Repair Charges (pdf) 11/24/1987 All Electric/Gas/Water Utilities
1987-10 Information Request Pusuant to the Winter Disconnection Rule, Ch. 81, Sec. 17 (pdf) 11/12/1987 All Electric/Gas Utilities
1987-09 Request for Permission to Disconnect (pdf) 11/6/1987 All Utilities
1987-08 Eligibility Criteria, Winter Disconnection Rule, Ch. 81, Sec. 17 (pdf) 10/14/1987 All Electric/Gas Utilities
1987-07 Dispute Procedures (pdf) 8/19/1987 All Utilities
1987-06 Deposit Requests Pursuant to Ch. 81, Sec. 11 (pdf) 5/29/1987 All Utilities
1987-05 Disconnection for Unauthorized or Fraudulent Use (pdf) 5/29/1987 All Utilities
1987-04 Coming Out of the Winter Disconnection Period (pdf) 4/1/1987 All Electric/Gas Utilities
1987-03 THIS BULLETIN NUMBER NOT USED (pdf) 3/1/1987 NONE
1987-02 Applicability of 35 M.R.S.A., Sec. 72-A and Ch. 62 of PUC Rules to New Meters (pdf) 2/2/1987 All Non-Investor Owned Water Utilities
1987-01 Forms for Use in Bankruptcy Court regarding Customer Disconnection (pdf) 1/27/1987 All Utilities
1987-00 Information Request (renumbered from 86-4) (pdf) 1/9/1987 All Electric/Gas Utilities
1986-03 Request for Permission to Disconnect (pdf) 11/4/1986 All Utilities
1986-02 CAD Letter of Investigation - Customer Complaint (pdf) 10/8/1986 All Utilities
1986-01 Forms for Use in Bankruptcy Court, Re: Customer Disconnection (pdf) 8/26/1986 All Utilities/US Bankruptcy Ct./ME State Bar Assoc./Ch. 13 Trustee/US Trustee
1985-03 Utility Winter Waiver Request (pdf) 11/8/1985 All Electric/Gas Utilities
1985-02 Complaint Forms (pdf) 6/6/1985 All Utilities
1985-01 Administrative Court Action Against a Utility (pdf) 3/26/1985 All Utilities
1985-00 Disconnection Notices Issued Pursuant to Section 4 (C) of Ch. 81 of Commission's Rules (Bulletin was produced without a number, named 1985-00 later) (pdf) 3/1/1985 All Utilities