- For more than four decades, the Attorney General's Consumer Protection Division has been producing the popular Consumer Law Guide, providing detailed answers to the most frequently asked consumer questions. Originally published as a book, they long retained their chapter format, which is replicated here. To see our help resources arranged by topic, please see our Consumer Help Topics page.
Chapter 1: How to Resolve a Consumer Complaint
- Consumer Law Guide, Chapter 1: How to Resolve a Consumer Complaint (Word)
- Consumer Mediation Service FAQ (Word) (included in Chapter 1)
Chapter 2: Consumer Contracts
Chapter 3: The Maine Unfair Trade Practices Act
- Consumer Law Guide, Chapter 3: The Maine Unfair Trade Practices Act (Word)
- Sample Letter for Relief under Unfair Trade Practices Act (Word) (included in Chapter)
Chapter 4: Warranties
- Consumer Law Guide, Chapter 4: Warranties on Consumer Products and Services (Word)
- Sample Letter Requesting Implied Warranty Repair only (Word) (included in Chapter)
Chapter 5: Defective Goods
Chapter 6: New Vehicles
Chapter 7: The Maine Lemon Law
- Consumer Law Guide, Chapter 7: Maine Lemon Law (Word)
- Sample Notice to Manufacturer or Dealer for Vehicle Replacement or Refund and Final Opportunity to Repair (Word) (not included in Chapter)
Chapter 8: Leasing a New Vehicle and OAG Vehicle Rules on Advertising and Sales
Chapter 9: Buying a Used Vehicle
Chapter 10: Vehicle Titles and Odometer Tampering
Chapter 11: Vehicle Repair
Chapter 12: Mail, Telephone, and Online Purchases
This guide is under construction.
Chapter 13: Door-to-Door Sales
Chapter 14: Tenant Rights
Chapter 15: Mobile Home Parks
Chapter 16: Model Residential Lease
- Consumer Law Guide, Chapter 16: Model Residential Lease (Word)
- Model Residential Lease, lease only (Word) (included in Chapter)
- Model Total Price Disclosure Statement, disclosure only (Word) (included in Chapter)
Chapter 17: Home Construction and Repair
- Consumer Law Guide, Chapter 17: Home Construction and Repair (Word)
- Sample Home Construction Contract with required addendum (Word) (not included in Chapter)
- Sample Home Construction Contract Change Order (Word) (not included in Chapter)
- Home Construction Contracts Required Addendum (Word) (not included in Chapter)
Chapter 19: Home Heating Fuels
Chapter 20 (Buying a Home) has been discontinued; please see Buying a Home.
Chapter 21: Older Mainers and Eyeglasses and Hearing Aids
Chapter 22 (Identity Theft) has been discontinued; please see Identity Theft.
Chapter 23 (Bankrupt Businesses) has been discontinued; please see Chapter 1: How to Resolve a Consumer Complaint
Chapter 24: Advertising
Chapter 25: Donating to Charity
Chapter 26: Credit
This guide is under construction.
Chapter 27 (Guide to Small Claims Court) has been discontinued; please see the Maine Judicial Branch's small claims court website.
Chapter 28: Fraud
This guide is under construction.