The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) survey is a questionnaire focused on Medicaid beneficiary experiences with home and community-based waiver service providers. The Office of Aging and Disability Services (OADS) periodically conducts a survey to gather feedback about our services.
Survey Participation
OADS has partnered with Knowledge Services to complete CAHPS® surveys with our HCBS waiver members. Waiver members are randomly selected, and participation is voluntary.
If invited to participate, waiver members have the following appointment options:
- Telephone call
- Online video conference
- In-person, face-to-face meeting
Additional Information
If selected for participation, waiver members received a letter in the mail followed by a phone call from Knowledge Services.
All information collected is anonymous, and the results will be used as part of Maine’s quality assurance and improvement efforts.
To learn more about past HCBS CAHPS® participation opportunities and survey results, please refer to materials under “Resources”.
Questions
Please direct any questions via email to surveys@KnowledgeServices.com
Or, by telephone: (866) 228-5859