In an effort to better serve Maine districts and schools, the Maine Department of Education’s Data Helpdesk has implemented an automatic ticketing system.
The ticketing system will help the Department better track requests coming into the Helpdesk, increase response time, guide training sessions, and track common issues.
Requests to the Helpdesk can be made in the same way they are currently made (either over the phone or by email to MEDMs.helpdesk@maine.gov). The ticketing system will generate a response email with a ticket number when a request is submitted, and will send an automated response once the issue is resolved
Resources
Requesting Access to the Synergy Student Information System, NEO Reporting System or to the Maine Educator Information System (MEIS), please complete the appropriate request form.
Current System Issues
| Last Updated | Updates / Issues | System | Report / Upload | Issue | Priority |
|---|---|---|---|---|---|
| May 31, 2019 12:57 PM | Update | NEO | District level attendance uploads are currently resulting in a fatal error | More Details |
Low |
| January 2, 2019 12:16 PM | Update | NEO | Many reports in NEO do no operate correctly in Safari | More Details |
High |