Helpdesk

New District Human Resource Role Available in Online Certification System

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Report of Adult Education EFM39B opened December 1st, due by January 15 2019

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MEIS Educator Search Module has been removed from the Superintendent, District Human Resource Admin and Chairperson roles.

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In an effort to better serve Maine districts and schools, the Maine Department of Education’s Data Helpdesk has implemented an automatic ticketing system.

The ticketing system will help the Department better track requests coming into the Helpdesk, increase response time, guide training sessions, and track common issues.

Requests to the Helpdesk can be made in the same way they are currently made (either over the phone or by email to MEDMs.helpdesk@maine.gov). The ticketing system will generate a response email with a ticket number when a request is submitted, and will send an automated response once the issue is resolved

Resources


Requesting Access to the Synergy Student Information System, NEO Reporting System or to the Maine Educator Information System (MEIS), please complete the appropriate request form.

NEO Access Request Form

Synergy Access Request Form

MEIS Access Request Form

 

Current System Issues

Last Updated Updates / Issues System Report / Upload Issue Priority
December 12, 2018 3:44 PM Update NEO Selecting the submit button on the Dropout report does not always actually submit your report
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High
December 12, 2018 3:42 PM Update NEO Many reports (including the dropout report) in NEO do no operate correctly in Safari
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High
December 12, 2018 3:42 PM Update NEO Students enrolled under a new State ID gives dropout counts to old state ID
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High