In an effort to better serve Maine districts and schools, the Maine Department of Education’s Data Helpdesk has implemented an automatic ticketing system.
The ticketing system will help the Department better track requests coming into the Helpdesk, increase response time, guide training sessions, and track common issues.
Requests to the Helpdesk can be made in the same way they are currently made (either over the phone or by email to MEDMs.helpdesk@maine.gov). The ticketing system will generate a response email with a ticket number when a request is submitted, and will send an automated response once the issue is resolved
Resources
Requesting Access to the Synergy Student Information System or to the NEO Reporting System, please complete and submit to the Helpdesk the NEO & Synergy Access Request Form
Current System Issues
| Last Updated | Updates / Issues | System | Report / Upload | Issue | Priority |
|---|---|---|---|---|---|
| October 18, 2018 10:16 AM | Update | NEO | Equivalent Instruction counts are showing as zero | More Details |
Low |
| October 18, 2018 10:14 AM | Update | NEO | Concurrent enrollments are not being properly depicted on student reports | More Details |
Low |