Helpdesk

Please help us plan our 2019 Summer MDOE Summer Trainings

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District level attendance uploads are currently resulting in a fatal error

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In an effort to better serve Maine districts and schools, the Maine Department of Education’s Data Helpdesk has implemented an automatic ticketing system.

The ticketing system will help the Department better track requests coming into the Helpdesk, increase response time, guide training sessions, and track common issues.

Requests to the Helpdesk can be made in the same way they are currently made (either over the phone or by email to MEDMs.helpdesk@maine.gov). The ticketing system will generate a response email with a ticket number when a request is submitted, and will send an automated response once the issue is resolved

Resources


Requesting Access to the Synergy Student Information System, NEO Reporting System or to the Maine Educator Information System (MEIS), please complete the appropriate request form.

NEO Access Request Form

Synergy Access Request Form

MEIS Access Request Form

 

Current System Issues

Last Updated Updates / Issues System Report / Upload Issue Priority
March 29, 2019 10:16 AM Update Synergy SPED Start Date not allowing previous years dates
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High
January 2, 2019 12:16 PM Update NEO Many reports in NEO do no operate correctly in Safari
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High