Helpdesk

Things to Know...

Quarter 2 (Oct-Nov-Dec) Reporting Opens 1/1 - Due 1/15

Resources

High Absenteeism Reporting

Resources

Current Issues:

  • NEO Truancy Reports are having multiple issues that are likely related (unable to certify, duplicate students, missing students, missing attendance) : Fix Pending.
  • NEO DC&R Calendar is not showing reports as submitted: Teams have been asked to check-in the reports.
  • Synergy Uploads are intermittently not Enrolling/Exiting students, despite no errors: Synergy Investigating.
  • Synergy Uploads are returning "Fatal Error": Synergy Investigating.

Resources

Current System Issues

Last Updated Updates / Issues System Report / Upload Issue Priority