For Phone Companies
LEC/CLEC Planned and Unplanned Outage Reporting Procedure (PDF)
Multi-Line Telephone System (MLTS) Fact Sheet March 2021 (PDF)
Surcharge Remittance Form January 2020 (MS Excel)
Telephone Company Contact Form - online form
Telephone Company Contact Form (PDF)
Telephone Company Contact Form (Word)
VoIP Information Request Form (RTF)
VoIP Service Provider (VSP) Readiness and Test Procedure (PDF)
Wireless Deployment Procedure (PDF)
For Community Addressing
Emergency Service Zone Form (PDF)
Model Addressing Ordinance (PDF)
Municipal Addressing Officer Appointment Form (PDF)
Publications
9-1-1 Addressing Guidebook (PDF)
9-1-1 Addressing Officer Maintenance Manual (PDF)
Special Reports
Stakeholder Report on Public Safety Answering Point Recruitment and Retention February 2025
Report Pursuant to Public Law 2023 Chapter 186 PSAP Oversight and Staffing March 2024 (PDF)
Report on Crisis Protocol and Policy Working Group and Draft Legislative Language Pursuant to Resolves 2021, Chapter 162 February 2023 (PDF)
Draft EMHD Legislation January 15, 2022 (PDF)
Maine Crisis Protocol Report February 2022 (PDF)
911 Protocols Stakeholder Group Report November 2019 (PDF)
Report Related to Standardized Dispatch Protocols For Police 911 Calls January 2019 (PDF)
Recommendations for Implementing Fire and Police Protocol Systems for Maine's Public Safety Answering Points February 2012 (PDF)
Recommendations for Establishing and Maintaining a Quality Assurance Program March 2011 (PDF)
Recommendations for Establishing and Maintaining a Quality Assurance Program Executive Summary, March 2011 (PDF)
Plan for Next Generation 9-1-1 January 2011 (PDF)
PSAP Reconfiguration Plan November 2010 (PDF)
Kimball Report - Optimum PSAP Reconfiguration Report January 2010 (PDF)
For Advisory Council
E911 Council remote participation policy March 2022 (PDF)
For PSAPs & Training
NG911 PSAP Performance Alerts
VoIP Mapping - Toggle 2025 (PDF)
Color Theme Selection December 2025 (PDF)
DTMF Silent Call Processing December 2025 (PDF)
Google Translate December 2025 (PDF)
Smart Pad - DTMF August 2023 (PDF)
Google Translate May 2023 (PDF)
Text to 911 May 2023 (PDF)
Text Call Back May 2023 (PDF)
DTMF Tone Detection for Silent Call Processing May 2023 (PDF)
Background Theme Selection December 2022 (PDF)
Contact Flyout and Search Functionality December 2022 (PDF)
Text from 911 - Outbound December 2022 (PDF)
TTY Welcome Message December 2022(PDF)
Selective Transfer Agency (STA) Button November 2022 (PDF)
Single Sign-on Password Change March 2021 (PDF) *updated*
Training Videos
RapidSOS PSAP Training July 2020 (MP4)
NG911 Systems Log In December 2020 (MP4)
NG911 Systems Log Out December 2020 (MP4)
Google Translate WebEx May 2019 (MP4)
QA In Service Training October 2024 (Sharepoint)
QA In Service Training April 2024 (YouTube)
QA In Service Training September 2022 (YouTube)
QA In Service Training March 2022 (YouTube)
QA Review Session 2 September 2021 (YouTube)
QA In Service Training March 2021 (YouTube)
QA Review Training March 2020 (YouTube)
Map Application Practice
Map Practice Scenarios & Answer Key April 2015 (MS Word)
Other Resources
PSAP - New Hire Form January 2024 (Microsoft Forms)
PSAP - Termination Form January 2024 (Microsoft Forms)
Dispatch Only Center - New Hire Form January 2024 (Microsoft Forms)
Dispatch Only Center - Termination Form January 2024 (Microsoft Forms)
ESCB Training Enrollment Roster 2018
PSAP Call Transfer Policy November 2018 (RTF)