The documents below are provided in Rich Text Format (RTF), which may be opened in any word processing software.

• Annotations Use Tracking, rev. 2025
• STATE of MAINE Shared Annotations on Datamark Mapping Software, rev. 2025
• Behavior Health Call Transfer and Assessment Policy  September 2023
  Maine Behavior Health Call Transfer Policy Guidance
  Behavior Health Policy Decision Tree 
• PSAP Call Transfer Policy, rev. November 2018
• Equipment Integration Policy, September 2013
• Text to 9-1-1 Policy Template, October 2018
• SAMPLE Access and Retention of Confidential Records, rev. April 2019
• SAMPLE Non-emergency Call and Misuse SOP, rev. April 2019
• SAMPLE PSAP Backup Agreement, rev. April 2019
• SAMPLE PSAP Call Handling Agreement, rev. April 2019
• SAMPLE PSAP Evacuation Procedure, rev. April 2019
• SAMPLE Silent Call and TTY SOP, rev. April 2019