The Bureau is responsible for minimum mandatory staff training requirements for 9-1-1 call answering and dispatch. Students must be employed by a Maine Emergency Dispatch Agency to be enrolled. Training is not open to outside enrollment.
Mandatory PSAP Call Taker Certification Curriculum
The Bureau offers a comprehensive certification program for PSAP call takers at the Maine Criminal Justice Academy six times per year. Courses are taken consecutively.
- Emergency Telecommunicator Certification--40 hours (Word)
- Emergency Medical Dispatch Certification--24 hours (Word)
- Emergency Fire Dispatch Certification--16 hours
- EMD & EFD ProQA Software Training--8 hours
- NG911 Equipment and ESCB Policy Training--16 hours
Quality Assurance Reviewer Training
The Bureau offers consecutive day trainings for individuals needing certification as a Quality Assurance Reviewer. The ED-Q Universal Day and AQUA Software Training are mandatory for both single discipline and multi-discipline students.
Additionally, the Bureau offers QA Review twice annually.
Mandatory Dispatcher Training for Dispatch Only Center Employees
Individuals employed full-time at public safety dispatch centers that are not PSAPs are required to take the Emergency Telecommunicator Certification. Other training may be required depending on the services offered by the dispatch center such as Emergency Medical Dispatch or Emergency Fire Dispatch.
The Bureau frequently sponsors training courses for continuing education as do outside agencies. To find current offerings or to submit a class to be added to the schedule, visit the online Training Schedule.