A Public Safety Answering Point (PSAP) is a facility, operated on a 24-hour basis, that is assigned the responsibility of receiving 9-1-1 calls. When appropriate, the PSAP will directly dispatch emergency services or, through transfer routing or relay routing, pass 9-1-1 calls to public or private safety agencies.
Currently, there are 25 PSAPs in Maine.
The Bureau plays an integral part in the PSAP's total operation. Each PSAP has between two and 13 Answering Position Units (APUs) that receive wireline and wireless 9-1-1 emergency calls. The APU displays the name, address and callback number of a wireline caller. In the case of a wireless caller, the system displays the address of the wireless tower that delivered the call, the caller's cell phone number, and possibly, the approximate location of the caller. The equipment also handles calls from VoIP callers and Text to 9-1-1.
Current Training links:
QA In Service Training, September 2023 (Weblink-MP4)
QA In Service Training September 2022 (Weblink-MP4)
QA In Service Training March 2022 (Weblink-MP4)
Smart Pad - DTMF August 2023 (PDF)
Location Discrepancy Reporting December 2022 (PDF)
Change Background Theme December 2022 (PDF)
EAP Password Resets December 2022 (PDF)
Text from 911 - Outbound December 2022 (PDF)
Google Street View December 2022 (PDF)
NG911 System Sign on and off December 2022 (PDF)
For archived PSAP Training materials and performance alerts, please go to Forms & Publications.