A Public Safety Answering Point (PSAP) is a facility, operated on a 24-hour basis, that is assigned the responsibility of receiving 9-1-1 calls. When appropriate, the PSAP will directly dispatch emergency services or, through transfer routing or relay routing, pass 9-1-1 calls to public or private safety agencies.
Currently, there are 24 PSAPs in Maine.
The Bureau plays an integral part in the PSAP's total operation. Each PSAP has between two and 13 Answering Position Units (APUs) that receive wireline and wireless 9-1-1 emergency calls. The APU displays the name, address and callback number of a wireline caller. In the case of a wireless caller, the system displays the address of the wireless tower that delivered the call, the caller's cell phone number, and possibly, the approximate location of the caller. The equipment also handles calls from VoIP callers and Text to 9-1-1.
Text to 911 Training
Text to 9-1-1 Presentation October 2018 (PDF)
Text to 9-1-1 Presentation with Audio October 2018 (MP4)
Text to 9-1-1 October 2018 (PDF)
Outbound Text Functionality September 2018 (PDF)
Selective Transfer Agency (STA) Transfer Button September 2018 (PDF)
DTMF Tone Detection for Silent Call Processing August 2016 (PDF)
ALI Print Functionality March 2015 (PDF)
Contact Flyout and Search Functionality September 2018 (PDF)
ANI/ALI Discrepancy Reporting September 2018 (PDF)
Contact, Speed Dial Genovation Change Process September 2018 (PDF)
TTY Welcome Message September 2018 (PDF)
Google Translate May 2019 (PDF)
Text Call Back May 2019 (PDF)