PSAPs & Training

A Public Safety Answering Point (PSAP) is a facility, operated on a 24-hour basis, that is assigned the responsibility of receiving 9-1-1 calls. When appropriate, the PSAP will directly dispatch emergency services or, through transfer routing or relay routing, pass 9-1-1 calls to public or private safety agencies.

Currently, there are 24 PSAPs in Maine.

The Bureau plays an integral part in the PSAP's total operation. Each PSAP has between two and 13 Answering Position Units (APUs) that receive wireline and wireless 9-1-1 emergency calls. The APU displays the name, address and callback number of a wireline caller. In the case of a wireless caller, the system displays the address of the wireless tower that delivered the call, the caller's cell phone number, and possibly, the approximate location of the caller. The equipment also handles calls from VoIP callers and Text to 9-1-1.

QA Review Training **NEW**

QA Training Video March 2020 (MP4)

RapidSOS PSAP Training

RapidSOS PSAP Training Video January 2020 (MP4)

Google Translation Training

Google Translate WebEx Video May 2019 (MP4)

Text to 911 Training

Text to 9-1-1 Presentation October 2018 (PDF)

Text to 9-1-1 Presentation with Audio October 2018 (MP4)

NG911 PSAP Performance Alerts

ALI Print Functionality March 2015 (PDF)

ANI/ALI Discrepancy Reporting September 2018 (PDF)

Contact Flyout and Search Functionality September 2018 (PDF)

Contact, Speed Dial Genovation Change Process  September 2018 (PDF)

DTMF Tone Detection for Silent Call Processing August 2016 (PDF)

Google Translate May 2019 (PDF)

Outbound Text Functionality September 2018 (PDF)

Selective Transfer Agency (STA) Transfer Button September 2018 (PDF)

Smart Pad - DTMF July 2019 (PDF)

Text Call Back May 2019 (PDF)

Text to 9-1-1 October 2018 (PDF)

TTY Welcome Message September 2018 (PDF)

Map Application Practice

Map Practice Scenarios & Answer Key April 2015 (MS Word)

Other Links

PSAP Call Transfer Policy  November 2018 (RTF)