A Public Safety Answering Point (PSAP) is a facility, operated on a 24-hour basis, that is assigned the responsibility of receiving 9-1-1 calls. When appropriate, the PSAP will directly dispatch emergency services or, through transfer routing or relay routing, pass 9-1-1 calls to public or private safety agencies.
Currently, there are 24 PSAPs in Maine.
The Bureau plays an integral part in the PSAP's total operation. Each PSAP has between two and 13 Answering Position Units (APUs) that receive wireline and wireless 9-1-1 emergency calls. The APU displays the name, address and callback number of a wireline caller. In the case of a wireless caller, the system displays the address of the wireless tower that delivered the call, the caller's cell phone number, and possibly, the approximate location of the caller. The equipment also handles calls from VoIP callers and Text to 9-1-1.
Current Training links:
QA Review Session 2 September 2021 (Weblink-MP4))
NG911 Systems Log In December 2020 (MP4)
NG911 Systems Log Out December 2020 (MP4)
QA Training Video March 2020 (MP4)
RapidSOS PSAP Training Video January 2020 (MP4)
EAP Password Resets August 2021 (PDF)
Text from 911 - Outbound April 2021 (PDF)
Single Sign-on Password Change March 2021 (PDF) *updated*
Google Street View February 2021 (PDF)
NG911 System Sign on and off November 2020 (PDF)
For archived PSAP Training materials and performance alerts, please go to Forms & Publications.