​2025 Home and Community Based Services (HCBS) Consumer Assessment of Healthcare Providers & Systems (CAHPS®) Survey​

Jun 06, 2025

The State of Maine Department of Health and Human Services aims to improve HCBS. We would like to hear about Medicaid beneficiary experiences with waiver services. For the third consecutive year, the State of Maine’s Office of Aging and Disability Services (OADS) is completing the CAHPS® HCBS survey. Knowledge Services, a survey vendor, will again assist the State with survey administration.  

Beginning in June 2025, Knowledge Services will contact randomly selected HCBS waiver program participants by mail and telephone to request participation. Survey participation is voluntary. 

Additional information about the CAHPS® survey is available via: 

• OADS HCBS CAHPS® Survey webpage 

• Information session recording 

For questions, please email Knowledge Services