Non-Emergency Transportation

MaineCare covers Non-Emergency Transportation (NET) for eligible members. You may get a ride to your MaineCare-covered appointment or have your ride reimbursed by MaineCare.

Make sure to make an appointment at least two business days in advance and check that it is covered by MaineCare and approved by the transportation broker.

How do I schedule a ride to my appointment?

MaineCare works with transportation brokers to schedule rides for our members. Call the broker in your area to ask about scheduling a ride.

See the Transportation Broker List (PDF) and locate your town to see which broker to call.

When should I schedule a ride to my appointment?

Call for a ride as soon as you schedule your MaineCare-covered appointment. You must call the broker in your region at least two business days before the appointment. Before scheduling your ride, the broker checks that your appointment is covered by MaineCare and that you are eligible for transportation services.

What if I have an urgent appointment and need a ride?

If it is an urgent appointment and you cannot call two business days ahead of time, you can still get a ride. The broker will verify the trip is urgent.

School-Based Non-Emergency Transportation (NET)

For Parents

Requests for School-based transportation should be made by the provider. If your child has a service listed on their Individualized Education Plan (IEP), or Individualized Family Service Plan (IFSP) and needs transportation to get to and/or from the medical appointment, it is the provider’s responsibility to arrange this.

Please contact your student’s school administrator first with any questions or concerns regarding specific transportation issues. If you need additional assistance please email MaineCareinEducation.DHHS@maine.gov or contact Trista Collins, State Medicaid Educational Liaison, at 207-624-4094.

Questions?

See the Transportation Questions and Answers document (PDF) for frequently asked questions or call your broker.

You can also contact MaineCare Member Services:

  • Call 1-800-977-6740. TTY users dial 711.
  • Email.