COVID19 Prevention Checklist Industry Guidance

Last updated: Sep 1, 2020

The State of Maine has adopted a staged approach, supported by science, public health expertise, and industry collaboration, to allow Maine businesses to safely open when the time is right. The plan is available at

This is one of many industry guidance documents the State is preparing for businesses so they can be prepared to meet health guidelines and reopen safely. Please make sure you pair this document with the general guidance document that applies to all industries, which is available on Separate guidance applies to transportation related to pre-K to 12 education, public safety including emergency medical services, and non-emergency transportation for health and human services. (Updated 9/1/20)

Please note: This document may be updated as additional information and resources become available. 


General Guidance

  1. Require all staff, vendors, visitors, and riders to maintain 6 feet of physical distance from individuals who are not part of their party whenever possible.
  2. Require all staff, vendors, visitors, and riders to wear a face covering, per CDC recommendations and pertinent Executive Orders from the Office of the Governor.
    1. Additional information about proper use of face coverings is available from the CDC (see: Use of Cloth Face Coverings to Help Slow the Spread of COVID-19).
  3. Limit the number of individuals that can gather in an indoor shared space to the most recent gathering limitation established by Executive Order of the Governor. (Updated 9/1/20)
    1. Maintaining physical distancing of six feet and wearing face coverings are the primary tools to avoid transmission of respiratory droplets between individuals. If an indoor shared space cannot accommodate the Governor’s Executive Order gathering limit without violating the six-foot distancing requirement, occupancy must be limited to allow for such compliance.
  4. Infection risk while in transit depends on proximity of riders, duration of trip, number of riders, and ability to ventilate appropriately. Given the variety transportation methods, efforts should be made to minimize risk in each of these areas where practicable. (Updated 9/1/20)


  1. Riders should not utilize public transportation if they are sick (e.g. have a fever or cough).  If public transportation is the only option when a rider is sick, riders should take every precaution to maximize distance from other individuals and to avoid contact with high touch surfaces as much as practicable. Operators must establish specific protocols to address the transport of sick passengers who must use their service for essential purposes. (Updated 9/1/20)
  2. Riders must maintain 6 feet of physical distance from individuals who are not part of their party whenever possible, including boarding, and disembarking. (Updated 9/1/20)
  3. Riders must wear a face covering at all times when in an indoor space per CDC recommendations and pertinent Executive Orders from the Office of the Governor. (Updated 9/1/20)
  4. Riders are encouraged to practice good hand hygiene during travel, sanitizing hands before boarding, after touching high-touch surfaces, and after disembarking.


  1. Staff should consider whether they can work safely if they have any of these conditions and managers should discuss potential risks for individuals with the following:
    1. People 65 or older
    2. People who live in a nursing home or long-term care facility
    3. People of all ages with underlying medical conditions, particularly if not well controlled including:
      1. People with chronic lung disease or moderate to severe asthma
      2. People who have serious heart conditions
      3. People who are immunocompromised: Many conditions can cause a person to be immunocompromised, including cancer treatment, smoking, bone marrow or organ transplantation, immune deficiencies, poorly controlled HIV or AIDS, and prolonged use of corticosteroids and other immune weakening medications
      4. People with severe obesity (body mass index [BMI] of 40 or higher)
      5. People with diabetes
      6. People with chronic kidney disease undergoing dialysis
      7. People with liver disease
  2. Require employees to stay home if they are sick.
  3. Require employees to practice good hand hygiene with frequent handwashing, especially after contact with patrons/riders and high-touch surfaces.
  4. Provide employees access to soap, clean running water, and drying materials or alcohol-based hand sanitizers containing at least 60% alcohol at their worksite.
  5. Where possible, stagger employee shifts and meal breaks to avoid crowding.
  6. Adjust seating in break rooms and other common areas to reflect physical distancing practices.
  7. Permit employees to take breaks and lunch outside, or in such other areas where physical distancing is attainable.
  8. Provide services and conduct business by phone or internet to the greatest extent practicable.
  9. Limit in-person gatherings or meetings of employees to the greatest extent practicable.
  10. Limit interactions between employees and outside visitors or delivery drivers; implement touchless receiving practices if possible.
  11. Adjust training/onboarding practices to limit number of people involved and allow for 6 foot spacing where practicable; use virtual/video/audio training when possible. (Updated 9/1/20)
  12. Discourage employees from using colleagues’ phones, desks, workstations, radios, handhelds/wearables, or other office tools and equipment.
  13. Provide employees training on:
    1. hand hygiene
    2. physical distancing guidelines and expectations
    3. monitoring personal health
    4. proper wear, removal, and disposal of Personal Protective Equipment (PPE)
    5. laundering of face coverings and uniforms: Cleaning and Disinfecting Your Facility, How to Disinfect: Laundry(CDC)
    6. cleaning protocols, including how to safely and effectively use cleaning supplies:  Guidance for Cleaning and Disinfecting Public Spaces, Workplaces, Businesses, Schools and Homes (CDC)
  14. Consider employee training in safe de-escalation techniques.

General Cleaning and Disinfection

  1. Regularly clean and disinfect facilities, stations, and vehicles.
  2. Refer to the following documents for guidance on general cleaning and disinfection:
    1. COVID-19 Prevention Checklist General Guidance (State of Maine)
    2. Cleaning and Disinfecting Your Facility (CDC)
    3. Guidance for Cleaning and Disinfecting Public Spaces, Workplaces, Businesses, Schools and Homes (CDC)
  3. For guidance on cleaning and disinfecting of non-emergency transport vehicles refer to applicable CDC guidelines (see: Cleaning and Disinfection for Non-emergency Transport Vehicles).

Stations, terminals, and office space

  1. Inform customers of your COVID-19 policies and procedures in advance, if possible, via website, newsletters, social media assets, newspaper, etc.
  2. Place signage at entrances and throughout building (particularly high traffic areas such as service counters and information desks) alerting staff and visitors to physical distancing and face covering policies.
  3. Consider installing non-porous physical barriers such as partitions or Plexiglass barriers to protect visitors and staff. Barriers should be placed at visitor information desks, service counters, and other similar locations where it is not possible to maintain a minimum of 6 feet of physical distance.
  4. Limit activities that require staff and/or visitors to enter within 6 feet of another person, regardless of whether physical barriers are installed.
  5. Eliminate waiting rooms and lines to the greatest extent practicable. Where lines are unavoidable, ensure 6 feet of distance between individuals. This can be accomplished by demarcating 6-foot distances on floors or walls.
  6. Modify building traffic flow to minimize contact between staff, contractors, customers, and visitors; consider one-way entrances and exits, if possible. Use floor decals and/or signage to establish travel patterns.
  7. Minimize traffic in enclosed spaces, such as elevators and stairwells. Consider limiting the number of individuals in an elevator at one time and designating one directional stairwells, if possible.
  8. Ensure that ventilation systems operate properly and increase circulation of outdoor air as much as possible by opening windows and doors, using fans to exhaust air from indoor spaces, and other methods. Do not open windows and doors if doing so poses a safety risk to employees or visitors.
  9. Use digital rather than paper formats to the greatest extent practicable.
  10. Minimize shared touch surfaces such as pens, tablets, receipts, etc.
  11. Remove items such as brochures, magazines, newspapers, and any other unnecessary paper products from common areas.
  12. Due to concerns about shared touch items, suspend “self-service” food stations.


  1. Promote “contactless” payment options (e.g., online payments, pay by phone options, RFID credit and debit cards, Apple Pay, Google Pay, etc.) and fare collection methods .
  2. Where possible, card readers should be placed in front of physical barriers so customers can swipe their own cards and enter their codes. Card readers and keypads should be cleaned and disinfected frequently. Hand sanitizer should be made available for customers before and after transactions.
  3. Wash hands or use alcohol based hand sanitizer (at least 60% alcohol) after handling credit, debit, or identification cards, cash, or visitor paperwork.


  1. Limit restroom occupancy for group restrooms to incorporate physical distancing and avoid formation of waiting lines outside of restrooms.
  2. Clean and disinfect restrooms on a regular and scheduled basis (see General Cleaning and Disinfecting section).
  3. Remove any items that do not have to be in the restrooms (e.g., magazines, decor).
  4. Consider establishing separate restrooms for staff and visitors/customers.
  5. Post handwashing signs in all restrooms.
  6. Check with health officials for local ordinances and building codes if you intend to close public access to bathrooms in during initial stages of re-opening.

All vehicles and vessels

  1. Clean and disinfect steering wheel, seatbelt, console, and other frequent touchpoints before the operator/engineer boards or as part of pre-trip routine.
  2. Wash hands or use alcohol based hand sanitizer (at least 60% alcohol) after handling passengers’ personal items.
  3. Clean and disinfect frequently touched surfaces in the passenger compartment at layovers.
  4. To provide for 6 feet of physical distance between travel parties, identify a plan to enforce maximum seated and standing capacity for each vehicle or vessel size and type. (Updated 9/1/20)
  5. If seating greater than 6 feet between individuals or parties cannot be maintained, clear, non-porous physical barriers such as partitions or Plexiglass barriers that extend over the top of each seat can be installed as a preventative measure. (Updated 9/1/20)
  6. Instruct operators to monitor passenger loads and advise of load capacity to allow passenger spacing.
  7. Place signage in vehicles or vessels alerting riders to physical distancing requirements, occupancy limits, and face covering policies.
  8. Consider using covers, signs, or decals to prevent use of some seats in order to create space for physical distancing.
  9. Ensure that ventilation systems operate properly and that systems have proper cabin air filters with HVAC systems set to maximize fresh air exchanges.  Increase circulation of outdoor air as much as possible by opening windows.  Do not open windows if doing so poses a safety risk to operators or riders. (Updated 9/1/20)

Bus and paratransit vehicles

  1. To ensure physical distancing from operators, consider blocking off or removing front seats in proximity to operator and/or installing a temporary, easily removable standee line (chain or other barrier) that can be removed when access to/from wheelchair ramp is needed.
  2. Use non-porous physical barriers such as Plexiglass to protect operator where possible.
  3. For vehicles with multiple doors, consider instituting rear door boarding/exiting, persons requiring a wheelchair ramp exempted.
  4. Minimize shared rides on paratransit/dial-a-ride vehicles, Personal Care Attendant (PCA) excluded.
  5. Use good hand hygiene before and after strapping wheelchair passengers.
  6. Additional guidance for bus transit operators is available from the CDC (see: What Bus Transit Operators Need to Know about COVID-19).

Taxis, rideshare, limo, and other driver-for-hire services

  1. Due to the increased risk of public transport, operators and riders should wear face coverings at all times when passengers are inside the vehicle.
  2. Avoid providing pooled rides or picking up multiple passengers who would not otherwise be riding together on the same route.
  3. Avoid close contact with passengers, when possible.
  4. Advise passengers to sit in the back seat; discourage passengers from sitting in the front seat.
  5. Keep a distance of at least 6 feet from passengers when you are outside the vehicle.
  6. Ask that passengers sit 6 feet from the driver when transporting passengers in larger vehicles such as vans, buses, or limos.
  7. Consider asking passengers to handle their own personal bags and belongings during pick-up and drop-off. If handling of passenger belongings is unavoidable, use hand sanitizer after handling passengers’ personal belongings.
  8. Passengers should be encouraged to wash their hands before and after rides.
  9. Partitions between the vehicle driver and passengers reduce risk of transmission through respiratory droplets. Avoid using the recirculated air option for the car’s ventilation during passenger transport; use the car’s vents to bring in fresh outside air and/or lower the vehicle windows.
  10. Avoid offering items such as water bottles or magazines often provided for free to passengers.
  11. Avoid contact with surfaces frequently touched by passengers or other drivers, such as door frame/handles, windows, seatbelt buckles, steering wheel, gearshift, signaling levers, and other vehicle parts before cleaning and disinfection.

Rail vehicles

  1. Consider running additional railcars to spread out crowds; if feasible, close off the lead and rear cars to passengers to protect the train operator/engineer from passenger interaction.
  2. Have the operator/engineer walk outside, rather than through the car to their operating cab.
  3. If on-board dining services are provided, consult the checklist for restaurants.

Ferries (Updated 9/1/20)

  1. When traveling via vehicle ferry, all individuals traveling by vehicle should remain in their vehicle for the duration of the crossing when feasible.
  2. Cabin occupancy should be limited to accommodate physical distancing requirements between individuals (or parties) when practicable.
  3. Face coverings must be worn at all times in indoor areas such as terminals and passenger cabins, and at any time outdoors that 6-foot physical distancing cannot be maintained between individuals or parties.
  4. Riders crossing in vehicles to travel to a destination to self-quarantine shall remain in their vehicle for the duration of the trip when feasible. 
  5. Riders traveling to a destination to self-quarantine and are unable to isolate in a vehicle must remain on an outside or exterior deck at least 6 feet away from others for the duration of the trip to the maximum extent practicable. 
  6. All riders in a party traveling to self-quarantine must wear a face covering for the duration of the trip.
  7. Individuals traveling to self-quarantine who cannot maintain adequate physical distance while on board a ferry should postpone using the ferry until safety conditions can be met.

Other Business-Related Vehicle Use (Updated 9/1/20)

  1. Employees exhibiting COVID-19 symptoms should not report to work.
  2. Encourage all employees to travel separately, or limit employees to a maximum of 2 persons if operationally possible.
  3. Maximize separation of persons traveling together in a vehicle and require face coverings be worn when more than one employee is traveling together. 
  4. If more than 2 persons must travel together, clear, non-porous physical barriers or partitions can be installed as a preventative measure if 6 feet distance cannot be maintained in the vehicle. 
  5. Avoid using the recirculated air option for vehicle ventilation; use the vehicle’s vents to bring in fresh outside air and/or lower the vehicle windows.
  6. Implement vehicle cleaning and disinfecting protocols for vehicles carrying more than one person. See General Cleaning and Disinfection section above.

COVID-19 Prevention Form

In order to open, businesses must commit to complying with requirements of these checklists by filling out this short online form. Please note that religious organizations and licensed health care providers are not required to use this form.

If you have questions, please contact us at or 1-800-872-3838.