COVID19 Prevention Checklist Industry Guidance

Last updated: Apr 5, 2021

The State of Maine has adopted a multi-layered approach to COVID-19 guidance—supported by science, public health expertise, and industry collaboration—to help Maine businesses and community organizations operate safely. As we enter the second year of the pandemic, these updated guidelines highlight the importance of employing multi-layered mitigation strategies to keep Maine businesses, employees, and residents as safe as possible from COVID-19 transmission. Public health guidance will continue to evolve as we learn which mitigation strategies most effectively reduce transmission risk.

No single measure or action will completely prevent transmission of COVID-19. Use of multiple strategies—sometimes called layered mitigation—provides greater protection than implementing a single strategy alone. When multiple mitigation strategies—including masking, physical distancing, hand hygiene, and ventilation—are consistently and correctly used, risk of transmission is decreased. 

Please make sure you pair this industry-specific guidance with general guidance available at

For the latest information on travel policies and Executive Orders related to COVID-19 visit the Office of the Governor’s COVID-19 Response website:

Please note: This document may be updated as additional information and resources become available.


General guidance

  1. Require all staff, vendors, visitors, and riders to maintain 6 feet of physical distance from individuals who are not part of their party whenever possible.
  2. Require all staff, vendors, visitors, and riders to wear a face covering, per CDC recommendations and pertinent Executive Orders from the Office of the Governor.
    1. Additional information about proper use of face coverings is available from the CDC (see: Use of Cloth Face Coverings to Help Slow the Spread of COVID-19).
    2. Maintaining physical distancing of six feet and wearing masks are the primary tools to avoid transmission of respiratory droplets between individuals. If an indoor shared space cannot accommodate the Governor’s Executive Order gathering limit without violating the six-foot distancing requirement, occupancy must be limited to allow for such compliance.
  3. All indoor gathering limits as further established by the Governor's Executive Order are subject to the following limits:
    1. Effective March 26, 2021 through May 23, 2021: 50% of permitted occupancy or 50 persons, whichever is greater.
    2. Effective May 24, 2021 and thereafter: 75% of permitted occupancy or 50 persons, whichever is greater.
  4. Transmission risk while in transit depends on proximity of riders, duration of trip, number of riders, and ability to ventilate appropriately. Given the variety transportation methods, efforts should be made to minimize risk in each of these areas where practicable.


  1. Riders must not utilize public transportation if they are in quarantine or isolation due to exposure or a positive test.  If individuals require transportation services to seek medical care during quarantine or isolation, a health care provider or community organization may make a referral to DHHS for temporary COVID-19 community care for social support.
  2. Riders should not use public transportation if they are feeling sick (have a fever, cough, etc.).  If public transportation is the only option when a rider is sick, riders should take every precaution to maximize distance from other individuals and to avoid contact with high touch surfaces as much as practicable. Operators must establish specific protocols to address the transport of sick passengers who must use their service for essential purposes. 
  3. Riders must maintain 6 feet of physical distance from individuals who are not part of their party whenever possible, including boarding, and disembarking. 
  4. Riders must wear a mask at all times when in an indoor space per CDC recommendations and pertinent Executive Orders from the Office of the Governor.
  5. Riders are encouraged to practice good hand hygiene during travel, sanitizing hands before boarding, after touching high-touch surfaces, and after disembarking.


  1. Require employees to stay home if they are sick.
  2. Require employees to practice good hand hygiene with frequent handwashing, especially after contact with patrons/riders and high-touch surfaces.
  3. Provide employees access to soap, clean running water, and drying materials or alcohol-based hand sanitizers containing at least 60% alcohol at their worksite.
  4. Where possible, stagger employee shifts and meal breaks to avoid crowding.
  5. During activities when individuals need to remove their mask (i.e., when eating and drinking), they must remain physically distant from others.
  6. Adjust seating in break rooms and other common areas to reflect physical distancing practices.
  7. Permit employees to take breaks and lunch outside, or in such other areas where physical distancing is attainable.
  8. Provide services and conduct business by phone or internet to the greatest extent practicable.
  9. Limit in-person gatherings or meetings of employees to the greatest extent practicable.
  10. Limit interactions between employees and outside visitors or delivery drivers; implement touchless receiving practices if possible.
  11. Discourage employees from using colleagues’ phones, desks, workstations, radios, handhelds/wearables, or other office tools and equipment.

General cleaning and disinfection

  1. Regularly clean and disinfect facilities, stations, and vehicles.
  2. Refer to the following documents for guidance on general cleaning and disinfection:
    1. COVID-19 Prevention Checklist General Guidance (State of Maine)
    2. Cleaning and Disinfecting Your Facility (CDC)
    3. Guidance for Cleaning and Disinfecting Public Spaces, Workplaces, Businesses, Schools and Homes (CDC)
  3. For guidance on cleaning and disinfecting of non-emergency transport vehicles refer to applicable CDC guidelines (see: Cleaning and Disinfection for Non-emergency Transport Vehicles).

Stations, terminals, and office space

  1. Inform customers of your COVID-19 policies and procedures in advance, if possible, via website, newsletters, social media assets, newspaper, etc.
  2. Place signage at entrances and throughout building (particularly high traffic areas such as service counters and information desks) alerting staff and visitors to physical distancing and mask policies.
  3. Consider installing non-porous physical barriers such as partitions or Plexiglass barriers to protect visitors and staff. Barriers should be placed at visitor information desks, service counters, and other similar locations where it is not possible to maintain a minimum of 6 feet of physical distance.
  4. Limit activities that require staff and/or visitors to enter within 6 feet of another person, regardless of whether physical barriers are installed.
  5. Minimize lines to the greatest extent practicable. Where lines are unavoidable, ensure 6 feet of distance between individuals. This can be accomplished by demarcating 6-foot distances on floors or walls.
  6. Modify building traffic flow to minimize contact between staff, contractors, customers, and visitors; consider one-way entrances and exits, if possible. Use floor decals and/or signage to establish travel patterns.
  7. Minimize traffic in enclosed spaces, such as elevators and stairwells. Consider limiting the number of individuals in an elevator at one time and designating one directional stairwells, if possible.
  8. Ensure that ventilation systems operate properly and increase circulation of outdoor air as much as possible by opening windows and doors, using fans to exhaust air from indoor spaces, and other methods. Do not open windows and doors if doing so poses a safety risk to employees or visitors.
  9. Use digital rather than paper formats to the greatest extent practicable.
  10. Minimize shared touch surfaces such as pens, tablets, receipts, etc.
  11. Practice hand hygiene before and after use of “self-service” food/beverage stations.


  1. Promote “contactless” payment options (e.g., online payments, pay by phone options, RFID credit and debit cards, Apple Pay, Google Pay, etc.) and fare collection methods.
  2. Where possible, card readers should be placed in front of physical barriers so customers can swipe their own cards and enter their codes. Card readers and keypads should be cleaned and disinfected frequently. Hand sanitizer should be made available for customers before and after transactions.
  3. Wash hands or use alcohol-based hand sanitizer (at least 60% alcohol) after handling credit, debit, or identification cards, cash, or visitor paperwork.


  1. Limit restroom occupancy for group restrooms to incorporate physical distancing and avoid formation of waiting lines outside of restrooms.
  2. Clean and disinfect restrooms on a regular and scheduled basis (see General Cleaning and Disinfection section).
  3. Post handwashing signs in all restrooms.

All vehicles and vessels

  1. Clean and disinfect steering wheel, seatbelt, console, and other frequent touchpoints before the operator/engineer boards or as part of pre-trip routine.
  2. Wash hands or use alcohol-based hand sanitizer (at least 60% alcohol) after handling passengers’ personal items.
  3. Clean and disinfect frequently touched surfaces in the passenger compartment at layovers.
  4. To provide for 6 feet of physical distance between travel parties, identify a plan to enforce maximum seated and standing capacity for each vehicle or vessel size and type. 
  5. If seating greater than 6 feet between individuals or parties cannot be maintained, clear, non-porous physical barriers such as partitions or Plexiglass barriers that extend over the top of each seat can be installed as a preventative measure. 
  6. Instruct operators to monitor passenger loads and advise of load capacity to allow passenger spacing.
  7. Place signage in vehicles or vessels alerting riders to physical distancing requirements, occupancy limits, and mask policies.
  8. Consider using covers, signs, or decals to prevent use of some seats in order to create space for physical distancing.
  9. Ensure that ventilation systems operate properly and that systems have proper cabin air filters with HVAC systems set to maximize fresh air exchanges.  Increase circulation of outdoor air as much as possible by opening windows.  Do not open windows if doing so poses a safety risk to operators or riders. 

Bus and paratransit vehicles

  1. To ensure physical distancing from operators, consider blocking off or removing front seats in proximity to operator and/or installing a temporary, easily removable standee line (chain or other barrier) that can be removed when access to/from wheelchair ramp is needed.
  2. Use non-porous physical barriers such as Plexiglass to protect operator where possible.
  3. For vehicles with multiple doors, consider instituting rear door boarding/exiting, persons requiring a wheelchair ramp exempted.
  4. Minimize shared rides on paratransit/dial-a-ride vehicles, Personal Care Attendant (PCA) excluded.
  5. Use good hand hygiene before and after strapping wheelchair passengers.
  6. Additional guidance for bus transit operators is available from the CDC (see: What Bus Transit Operators Need to Know about COVID-19).

Taxis, rideshare, limo, and other driver-for-hire services

  1. Due to the increased risk of public transport, operators and riders should wear masks at all times when passengers are inside the vehicle. Do not eat or drink while passengers are inside the vehicle, as masks need to be lowered or removed for these activities.
  2. Avoid providing pooled rides or picking up multiple passengers who would not otherwise be riding together on the same route.
  3. Avoid close contact with passengers, when possible.
  4. Advise passengers to sit in the back seat; discourage passengers from sitting in the front seat.
  5. Keep a distance of at least 6 feet from passengers when you are outside the vehicle.
  6. Ask that passengers sit 6 feet from the driver when transporting passengers in larger vehicles such as vans, buses, or limos.
  7. Consider asking passengers to handle their own personal bags and belongings during pick-up and drop-off. If handling of passenger belongings is unavoidable, use hand sanitizer after handling passengers’ personal belongings.
  8. Passengers should be encouraged to wash their hands before and after rides.
  9. Partitions between the vehicle driver and passengers reduce risk of transmission through respiratory droplets. Avoid using the recirculated air option for the car’s ventilation during passenger transport; use the car’s vents to bring in fresh outside air and/or lower the vehicle windows.

Rail vehicles

  1. If on-board dining services are provided, consult the checklist for seated food and drink.


  1. Cabin occupancy should be limited to accommodate physical distancing requirements between individuals (or parties) when practicable.
  2. Masks must be worn at all times.
  3. Riders crossing in vehicles to travel to a destination to quarantine after travel shall remain in their vehicle for the duration of the trip when feasible. 
  4. Riders traveling to a destination to quarantine after travel and are unable to isolate in a vehicle must remain on an outside or exterior deck at least 6 feet away from others for the duration of the trip to the maximum extent practicable. 
  5. Individuals who require quarantine for travel reasons who cannot maintain adequate physical distance while on board a ferry should postpone using the ferry until safety conditions can be met.

Car dealerships

  1. If personnel ride along on vehicle test drives, separation of rider and driver in rows is advised. Driver and passengers must remain masked. 
  2. Avoid using the recirculated air option for the car’s ventilation during passenger transport; use the car’s vents to bring in fresh outside air and/or lower the vehicle windows.
  3. Maintain physical distancing in customer lounges or waiting areas.
  4. Patrons may self-serve food and beverages if hand sanitizer stations are located at the self-service station and signage is posted to require hand sanitizing before each visit to a station. Children in self-service food and beverage areas must be supervised by an adult.
  5. Maintain physical distance between driver and passengers during shuttle service. Limit passengers to avoid combining passengers from different households. Driver and passengers must remain masked at all times.
  6. Disinfect and ventilate vehicles after test drive, shuttle ride, or loaner service.
  7. Sales and service employees must remain masked and physically distanced at all times, even when customers are not present.

Other business-related vehicle use

  1. Riding in vehicles with individuals from outside of your household presents a risk of COVID-19 transmission because of the inability to maintain physical distance and potentially poor ventilation in the vehicle.
  2. If riding in separate vehicles is not possible, limit the number of individuals in the vehicle and the distance as much as possible.
  3. All occupants of the vehicle should wear a mask for the duration of the ride.
  4. Everyone in the vehicle should wash or sanitize their hands before entering and as soon as possible after exiting the vehicle.
  5. Maximize ventilation in the vehicle cabin to lower the risk of COVID-19 transmission.
    1. Fully opening all vehicle windows is the most efficient way to increase ventilation in the vehicle cabin.
    2. If fully opening all vehicle windows is not possible, open all windows halfway or fully open two of the windows in the vehicle.
    3. In the event of extreme weather, when opening windows is not possible, use the vehicle’s vents to bring in fresh outside air—avoid using the recirculated air option for the vehicle’s ventilation during transport.
  6. If vehicles are used by multiple individuals who are not part of the same household, clean and disinfect the steering wheel, seatbelts, consoles, and other frequent touchpoints as part of an end-of-shift or pre-trip routine.

COVID-19 Prevention Form

In order to open, if you have not already done so, please commit to complying with requirements of these checklists by filling out this short online form. Please note that religious organizations and licensed health care providers are not required to use this form.

If you have questions, please contact us at or 1-800-872-3838.