The Department of Administrative and Financial Services, Division of Procurement Services and Maine Office of Information Technology (collectively, the “Department”) have contracted with GuideSoft Inc., dba Knowledge Services (9800 Crosspoint Boulevard, Indianapolis, IN 46256) to provide an Information Technology (IT) Managed Services Provider (MSP) solution under the NASPO cloud solutions contract (AR2504) using the dotStaff™ application. 

Contract Services

  • The MSP contract delivers IT staff augmentation services to assist covered State of Maine participants (see below) with a variety of information technology projects on an hourly and as-needed basis. The MSP solution manages and administers an IT supplier network, a vendor management system (VMS), and the IT staff augmentation process. 
  • The contract also allows milestone-based, deliverable-based and/or fixed fee Statement of Work (SOW) projects to be executed through the VMS.

Covered Participants

This statewide contract may be used by State of Maine agencies, courts, legislature, boards and commissions, quasi-state governmental entities, the university and community college system, and political subdivisions located in the State of Maine with the prior approval of the contract administrator. Collectively, these participants are known as "Cooperative Entities (Co-Ops)."

For more information and guidance, see the table below.


If you are...

Contract Role

Please visit / contact...

State of Maine Agency / Other Covered Participant (see section above) currently participating in MSP contract


KS Manager page:


State of Maine Agency / Other Covered Participant (see section above) interested in participating in MSP contract



IT Resource / Contractor / Consultant currently participating in MSP contract

IT Resource

First, contact your employer (i.e., vendor). If you still have questions after contacting your employer, Email:

IT Resource / Contractor / Consultant interested in participating in MSP contract

IT Resource


IT Staffing Agency or Supplier currently participating in MSP contract, including Co-Ops


KS Supplier page:

KS Co-Op Supplier page:


IT Staffing Agency or Supplier Interested in participating in MSP contract, including Co-Ops



Key Contacts

Knowledge Services:

State of Maine Contract Administrator:

  • Nancy Tan, Deputy Director of IT-Procurement; Email:; Phone: (207) 816-1416

Key Documents

State of Maine Master Agreement (MA - 20041600000000000130)

Knowledge Services Contract

State of Maine Rate Card - Updated August 1, 2023

Other Helpful Information

What is the dotStaff™ Vendor Management System (VMS)?

  • Allows sub-vendors and state managers to readily view all aspects of the requisition, the status of the requisition, candidate resumes, as well as coordination of interviews and start dates.
  • Also used by contractors for time tracking and by State of Maine managers for time/expense approval.

IT Resource & State of Maine Manager Responsibilities under MSP Contract

IT Resource (i.e., Contractor)


  • Complete specific work products / deliverables as assigned.
  • Enter hours worked weekly in the dotStaff™ system.
  • Comply with other KS and/or State of Maine work requirements outlined in employment agreement.
  • Obtain funding for contractor’s engagement & manage funding for duration of project, including submission of delivery orders.
  • Manage the contractors’ day-to-day work product.
  • Escalate all performance issues to Knowledge Services on-site program manager.
  • Approve contractor time and expenses weekly in the dotStaff™ system.