Perimeter Security (Non-Firewall) Remote Access


Remote access is provided to allow state staff or contracted staff to work remotely and connect to the State’s Wide Area Network (WAN).

  • Access to State network resources which are only available from a State of Maine office
  • A standardized Virtual Private Network (VPN) connection to the User’s device that will connect to the WAN with protections and encryption


  • AES 256 Encryption
  • Access controls
  • Windows active directory group for access
  • RSA Token


Service Level Targets & vailability

  • The standard production published service level agreement can be viewed at the following link: Standard_SLA_CTS_Production Services. A formal SLA has not been developed specific to this service
  • Normal, default coverage is 7AM-5PM, Monday to Friday

Service Rates: Please see the MaineIT Rate Table 

Options Available for Additional Charge

  • 24x7 overage
    • OIT needs to receive a written business justification
    • Once justification has been approved, OIT will work with the business on a service level agreement for the specific systems

Customer Expectations

  • Obtain Active Directory Credentials for the user
  • RSA Token (will not be required in the future)
  • Submit service request
  • Provide application-specific requirements
  • Supported AV Products

To get help and or order this service

  • Call OIT Service Center at 624-7700