Overview
Remote access is provided to allow state staff or contracted staff to work remotely and connect to the State’s Wide Area Network (WAN).
- Access to State network resources which are only available from a State of Maine office
- A standardized Virtual Private Network (VPN) connection to the User’s device that will connect to the WAN with protections and encryption
Included
- AES 256 Encryption
- Access controls
- Windows active directory group for access
- RSA Token
Excluded
Service Level Targets & vailability
- The standard production published service level agreement can be viewed at the following link: Standard_SLA_CTS_Production Services. A formal SLA has not been developed specific to this service
- Normal, default coverage is 7AM-5PM, Monday to Friday
Service Rates: Please see the MaineIT Rate Table
Options Available for Additional Charge
- 24x7 overage
- OIT needs to receive a written business justification
- Once justification has been approved, OIT will work with the business on a service level agreement for the specific systems
Customer Expectations
- Obtain Active Directory Credentials for the user
- RSA Token (will not be required in the future)
- Submit service request
- Provide application-specific requirements
- Supported AV Products
To get help and or order this service
- Call OIT Service Center at 624-7700