Overview

The Enterprise provides firewall services to groups and departments that require security and encrypted access to foreign networks and cloud providers. This provides a standardized dependable connection to the internet with protections that enable the users to use the internet with safety.

Included

• Firewall protection

Service Level Targets & Availability

• The standard production published service level agreement can be viewed at the following link: Standard_SLA_CTS_Production Services
• Default coverage is 7AM-5PM, Monday to Friday; to have 24x7 coverage, MaineIT needs to receive a written business justification; once justification has been approved, MaineIT works with the business on a service level agreement for the specific systems

Service Rates: please see the MaineIT Rate Table 

Options Available for Additional Charge

• Firewall rule updates
• VPN access to foreign networks and cloud providers:
  • Please see this link for VPN configuration: MaineIT VPN Configuration Form (Excel)
  • VPN Tunnel Setup charge is $250
• Firewalls for specific network segregation

Customer Expectations

• Service request
• Specifies real/virtual server IP addresses and ports to load balance
• Provides application-specific requirements

To get help or order this service

• To learn more about this service or to order this service:
  • Call MaineIT Service Center at 624-7700
• How to Escalate Service Issues:
  • If the published SLA is not met, the issues can be escalated to the next priority level by the following method:
    • Contact Perimeter Security Supervisor
      David Johnson, Perimeter Security Supervisor
      David.Johnson@maine.gov