Firewall Services


The Enterprise provides firewall services to groups and departments that require security and encrypted access to foreign networks and cloud providers. This provides a standardized dependable connection to the internet with protections that enable the users to use the internet with safety.


  • Firewall protection

Service Level Targets & Availability

  • The standard production published service level agreement can be viewed at the following link: Standard_SLA_CTS_Production Services
  • Default coverage is 7AM-5PM, Monday to Friday; to have 24x7 coverage, MaineIT needs to receive a written business justification; once justification has been approved, MaineIT works with the business on a service level agreement for the specific systems

Service Rates: please see the MaineIT Rate Table 

Options Available for Additional Charge

  • Firewall rule updates
  • VPN access to foreign networks and cloud providers:
  • Firewalls for specific network segregation

Customer Expectations

  • Service request
  • Specifies real/virtual server IP addresses and ports to load balance
  • Provides application-specific requirements

To get help or order this service

  • To learn more about this service or to order this service:
    • Call MaineIT Service Center at 624-7700
  • How to Escalate Service Issues:
    • If the published SLA is not met, the issues can be escalated to the next priority level by the following method: