Overview
The State of Maine provides enterprise firewall services to groups and departments that require protected / encrypted internet & VPN access to business partner networks, cloud providers, and external vendors. These services provide standardized, dependable connections to the internet, and external entities, with protections that keep user connectivity safe.
Included
- Enterprise level Firewall protection
Service Level Targets & Availability
- The standard production published service level agreement can be viewed at the following link: Standard_SLA_CTS_Production Services
- Default coverage is 7AM-5PM, Monday to Friday; to have 24x7 coverage, MaineIT needs to receive a written business justification; once justification has been approved, MaineIT works with the business on a service level agreement for the specific systems
Service Rates: please see the MaineIT Rate Table
Customer Options (Additional Charges may Apply)
- Firewall rule updates
- VPN access to foreign networks and cloud providers:
- Please see this link for VPN configuration: MaineIT VPN Configuration Form in Excel
- Firewalls for specific network segregation
Customer Expectations
- Service request
- Provide specify Networks/IP Addresses, Ports/Services (Source/Destination)
- Provides application-specific requirements
- 1 Month Lead time Working with the business partners for VPN Tunnel builds
To get help or order this service
- To learn more about this service or to order this service:
- Call MaineIT Service Center at 624-7700
- How to Escalate Service Issues:
- If the published SLA is not met, the issues can be escalated to the next priority level by the following method:
- Contact Perimeter Security Supervisor
Thomas Allen, Perimeter Security Supervisor
Thomas.Allen@maine.gov
- Contact Perimeter Security Supervisor
- If the published SLA is not met, the issues can be escalated to the next priority level by the following method: