Overview
Wireless service is designed to enhance flexibility for process and employee work functions. It adds mobility to an environment allowing computing processes to authorized users and wireless tools throughout a facilities’ service area.
- SOM AIRE – State’s secured wireless network, two form factor authentications; certificate and AD credentials for State of Maine employees and staff augmentation
Benefits include
- Flexibility in work and process flow within your work space through employee and tool mobility
- Access to all authorized State of Maine systems via SOM AIRE
- Ability to access Internet-based resources via SOM AIRE
Included
- Network connectivity via Wi-Fi, utilizing available 802.11 a/b/g/n/ac protocols
- Secure Wide Area Network and Internet connectivity through SOM AIRE
- Proactive network management of Wireless equipment
- Client utilization and performance analysis
- Site survey and capacity planning
- WVoIP and QoS integration where applicable
- Fully encrypted transport for SOM AIRE
- State intranet access for SOM AIRE
- Coordination of circuit installation and wireless component upgrades
Service Level Targets & Agreements
- Target Service Availability is 99.9% within the Augusta Network Core Area and 99% at all other vendor carrier supported locations**
- Clients should expect a minimum connection rate to the access point of 1 Mbps up to 1.7 Gbps, depending on the bandwidth to the site. Client wireless device capability and number of active users at a location can also affect user experience
SOM AIRE: For State personnel business usage. Downlink Minimum to the access point: 3 Mbps: Uplink Minimum: 5 Mbps***
- Wireless Access is included within NETWORK RATE and billed individually for other authorized devices not currently under rates. Any device accessing wireless only will be charged
Service Rates: Please see the MaineIT Rate Table
- This service is broadcast to customers 24 x 7 and adheres to the maintenance window schedule posted in the MaineIT change management process
- Select locations will have guest access disabled upon agency request or when MaineIT Wireless Transport, in conjunction with office administrators, determine an excessive amount of non-State business
- Support for service interruptions is 8am to 5pm next business day; bi-monthly maintenance downtime per the change management process each 3rd Sunday at 1:00pm on even numbered months
Options Available for Additional Charge (SOM Access Only)
- Additional Wireless access point equipment required to provide Wi-Fi connectivity within any given agency location
- Skilled MaineIT technician to connect access point to network equipment
- Technical support for agency issued Wi-Fi enabled devices upon request
- Temporary service installations: Time and Mileage billable for equipment provisioning and travel for deployment plus any applicable vendor costs for wiring, and a $50/month subscription fee
- Internet access only for non-SOM AIRE
- Vendor/Guest:
- Custom SSID for sponsored vendors, contractors and business partners for short term access available upon request by authorized sponsors
- Downlink parameters based upon 802.11 a/b/g/n/ac protocols
- Password protected open access, internet only
- 1 Mbps uplink and downlink
- Password protected connections expire daily
- Sponsorship portal for authorized managers
- Internet access for Vendor/Guest
- Public Access Business Class:
- SSID broadcast for office or facility for sponsored general public access Downlink parameters based upon 802.11 a/b/g/n/ac protocols
- Password protected open access, internet only
- 1 Mbps uplink and downlink
- Rate and bandwidth availability based upon agency subscribed counts at the network access rate
- Additional cost maybe required depending on the availability of vendor capacities to the site
- Public Access:
- Agency must request SSID broadcast for your office or facility for public access
- Downlink parameters based upon 802.11 a/b/g/n/ac protocols
- Open access, internet only with 15-minute timeout period
- Public Access is for "Incidental Guest Usage" bandwidth at be effort
Customer Expectations
- Provide a completed service order with requirements
- Billing code
- Customer is responsible for the costs associated with wiring from telco closet to the access point. MaineIT is responsible for the coordination of installation
- Facility physical infrastructure including power and secure telecommunications enclosure
- Device connection to wireless access must meet: Security type: Device compatibility - WPA2 Enterprise, Encryption type: AES, Network Authentication: PEAP [EAP-MSCHAP v2] for SOM AIRE access
- Abide by the State’s Mobile Device Policy - in PDF
- Accept the Terms of Service where applicable
- Individual users follow state IT use rules and policies, including all security policies
- Report technology issues in a timely fashion
- Provide the technician access to and availability of systems and components involved
- Ensure a clean and safe work environment
MaineIT Wireless Transport
- Service provisioning to include site survey within 30-45 days upon successful completion of assessment and design activities. Additional structured cabling and equipment requirements may delay service delivery
- Plan and conduct routine maintenance to the infrastructure, resulting in optimum network performance and stability
- 24 x 7 monitoring and management via MaineIT Wireless Transport group
To get help with your service
- Contact Customer Services (Telco)
MaineIT Help Desk
(207) 624-7700
* Public Access wireless is transported at the lowest priority and is not to be relied upon for State of Maine official business.
** Target network availability outside Augusta is limited by vendor carrier network
*** Speeds at remote locations may be limited by site connection speeds and user density with no less than 1Mbps per end device