Overview
The Office of Information Technology (OIT) Data Center Operations provides facility infrastructure to include power, environmental control, network connection, operational monitoring, located in a secure data center facility. This service offering comes in two categories – hosting and housing.
Included
Primary DataCenter
- All systems are designed to be concurrently maintainable and redundant
- Redundant conditioned power to include street power, standby generator and UPS (uninterruptable power supply)
- Dual power busses available for all racks
- Standard power hookup 120-volt/20-amp single phase A/C
- HVAC (Heating, Ventilation and Air Conditioning) N+1 configuration and each rack is designed for 4.5Kva load
- Network connections – All racks are provided with redundant network feeds; dual network connections are available at 1GbE and 10GbE protected by LACP
- Fire suppression
- Security – data center is monitored 24x7x365 by Building Control; building access is controlled by card readers
- All personnel must pass a background check to work in the data center
- Operational monitoring:
- All HVAC and power systems are monitored 24x7x365
- Critical network paths are continuously monitored with next day resolution
- Rack space
- Internet access up to 1Mbps per server
Secondary Data Center
- Redundant conditioned power to include street power and standby generator
- Standard power hookup 120-volt/20-amp single phase A/C
- HVAC (Heating, Ventilation and Air Conditioning) N+1 configuration and each rack is designed for 2.5Kva load
- Network connections – All racks are provided with redundant network feeds; dual network connections are available at 1GbE and 10GbE protected by LACP.
- Fire suppression
- Security – Data center is monitored 24x7x365 by Building Control; building access is controlled by card readers
- All personnel must pass a background check to work in the data center
- Operational monitoring:
- All HVAC and power systems are monitored 24x7x365
- Critical network paths are continuously monitored with next day resolution
- Water leak detection
- Rack space
- Internet access up to 1Mbps per server
Service Level Targets & Availability
- The standard production published service level agreement can be viewed at the following link:http://www.maine.gov/oit/services/FAQ-Help/Standard-SLA.html
- A formal SLA has not been developed specific to this service
- Default coverage is 7AM – 5PM, Monday – Friday
- 24x7 coverage is available for systems with a specific need for this type of coverage; to have 24x7 coverage, OIT needs to receive a written business justification
- Once justification has been approved, OIT works with the business on a service level agreement for the specific systems
- Additional charges associated with extended coverage will be defined in the SLA
Service Rates: Please see the MaineIT Rate Table
Options Available for Additional Charge
- Nonstandard
- Power requirements
- Heat load
- Port configuration
- Rack
- Internet access
- Specialized monitoring systems and/or equipment
Customer Expectations / Responsibilities
- Attend OIT design review prior to project kickoff to collaborate on possible solutions
- Ensure the OIT Footprints Tickets is filled out with an accurate description of expected use and billing code.
- Data Center New Server Install form will be completed
- Access to the data center requires a background check, including vendors
- Minimum of 30-day lead time for all new equipment installs
Technical Specifications
- Fire suppression systems
- Primary data center
- Secondary data center
- Network port delivery is copper port connection
- Fiber optic
To get help or order this service
- Call Customer Support at 624-7700
- Enter a FootPrints service request assigned to the OIT Facilities workspace
- Request assistance from OIT design review