Windows Vendor Cloud Managed Service


This service provides a resource to procure and manage a Windows-based hosting environment provided by a third-party vendor.


  • An administrator to work with the third-party vendor on behalf of the Agency
  • Administration of the hosting environment only


  • MaineIT is not responsible for vendor performance, service interruptions, or operations of the vendor environment.

Service Level Targets & Availability

  • The standard production published service level agreement can be viewed at the following link:
  • A formal SLA has not been developed specific to this service
  • Default coverage is 7AM – 5PM, Monday – Friday. 24x7 coverage is available for systems with a specific need for this type of coverage to have 24x7 coverage

Service Rates: Please see the MaineIT Rate Table 
Note: All subscription costs are billed separately and to the customer.

Options Available for Additional Charge

  • All project work is billable
  • All audit related work is billable
  • All costs associated with Indefinite Hold requests will be direct billed
  • Third party hosting subscription charges may include memory, CPU, storage, transactional data rates, and other direct billed charges
  • If bandwidth needs exceed State of Maine capacity, additional charges will be direct billed

Customers (users) responsibilities related to this service include assuring that

  • Individual users follow State of Maine IT rules and policies, including all security policies
  • A contact person and backup are designated to interface with the MaineIT team
  • Any issues or problems with this service are reported to the MaineIT team as promptly and with as complete information as is feasible
  • Billing for services will start as of the time the ticket is received for the request for any production service. If a test environment is requested, those services will be billed as well upon receiving the ticket for the request. A ticket needs to be received to remove the service in order for it not to be billed. No credits will be processed without a ticket

To learn more about this service or to order this service

  • Call MaineIT Service Center at 624-7700
  • Enter a Footprints service request assigned to MaineIT Application Server