Secure File Transfer


The Secure File Transfer Automation Server is capable of securely moving files to and from ftp accounts inside or outside the State’s network or file shares and servers within the State’s network. In addition to the secure transmission of data, the data is stored securely on the server with encryption in flight and at rest.

  • The State of Maine uses Secure File Transfer and Secure File Transfer Automation
  • Secure File Transfer allows for FTPS (ftp over explicit SSL) and SFTP (ftp over SSH) connections
  • Data transmission is done either by using the sftp or ftps protocols or by the web using HTTPS;  the first two methods require the client to have ftp software; the latter method allows the client to connect using any web browser


  • Work with system administrators to provide requirements and provide commitment to test and accept system
  • Troubleshooting client software for connections
  • Disclosures of any/all security requirements

Service Level Targets & Availability

  • The standard production published service level agreement can be viewed at the following link: Standard_SLA_CTS_Production Services 
  • A formal SLA has not been developed specific to this service
  • The File Transfer Service is available 24 hours x 7 days per week excluding planned outage maintenance windows and unavoidable events

Service Rates: Please see the MaineIT Rate Table 

  • Services will begin as of the time the ticket is received for the request for Secure File Transfer accounts and tasks
  • If a test environment is requested, those services will begin upon receiving the ticket for the request

Options Available for Additional Charge

  • All project work is billable
  • All audit related work is billable
  • All costs associated with Indefinite Hold requests will be direct billed
  • Escorted access will be charged the escorted access rate of $65 per hour

Customer Expectations

  • Core Technology needs to maintain a “maintenance window” that allows for routine maintenance on the backup infrastructure components; Core Technology coordinates and provides this service after business hours
  • If MaineIT has a need for equipment to be located in buildings outside of its main datacenters, access to these buildings needs to be granted to support staff during normal business hours
  • If there is a 24x7 requirement for this equipment or any system supported by this equipment, access to the building needs to be 24x7 with network support for the building
  • Physical access to the hardware is required by MaineIT for the maintenance period
  • Customers keep track of passwords – administrators will not keep passwords for any accounts

Security Information

To get help or order this service

  • Call MaineIT Service Center at 624-7700
  • Enter a FootPrints service request