Forms to be filled out to request ADFS or LDAP services:
The differences between LDAP and ADFS
Rates charged for this service:
Please see the MaineIT Rate Table
To get help with Active Directory/LDAP/Authentication Services:
- To learn more about this service:
- Call Customer Support at 624-7700
- Enter a FootPrints service request assigned to: Enterprise Directory Services
- Request assistance at one of the regular scheduled meeting with Core Technology.
- How to Escalate Service Issues:
- If the published SLA is not met, the issues can be escalated to the next priority level by any of the following methods:
- Call Customer Support at 624-7700
- Contact the Core Technology Service DutyManager (Internal Only)
- Contact Production Service Manager
Dawnna Pease, Director of Enterprise Windows Hosting dawnna.pease@maine.gov 207.624.7548
- If the published SLA is not met, the issues can be escalated to the next priority level by any of the following methods:
Customers (users) responsibilities
- Individual users follow state IT use rules and policies, including all security policies
- A contact person and backup are designated to interface with the MaineIT team
- Any issues or problems with this service are reported to the MaineIT team as promptly and with as complete information as is feasible.
- Must submit template forms for requests for ADFS or LDAP services (forms are linked above).
- Disclosures of any/all security requirements
- Billing for services will start as of the time the ticket is received for the request for any production service. If a test environment is requested, those services will be billed as well upon receiving the ticket for the request. A ticket needs to be received to remove the service in order for it not to be billed. No credits will be processed without a ticket.