Overview
RD Services allow a business unit to contract with MaineIT to deliver a customized suite of desktop applications to users without those users each needing the applications installed on their own workstation. Using central servers, RD Services facilitate the delivery of applications.
Included
- Network connection/connections
- Server procurement and management
- Windows client access license
- Facilities management (the datacenter is secure, has short and long term systems in case of power loss, and maintains all necessary environmental controls)
- Operating disk setup with mirror
- Operating system backup with off-site rotation
- Primary and secondary server administration support
- All MaineIT overhead costs (facilities, personnel, etc.)
- Upgrade (Patch) management, OS support Virus protection
- Security - server hardening
- Hardware monitoring (HP insight manager)
- Server monitoring (Hardware monitoring by default and Server Services and log monitoring are available upon request)
- Operating system backup w/ off-site rotation 24 x 7 data center monitoring/coverage
Service Level Targets & Availability
The standard production published service level agreement can be viewed at the following link: Standard_SLA_CTS_Production Services. A formal SLA has not been developed specific to this service.
Normal coverage is 7AM 5PM, Monday - Friday. To initiate 24x7 (or any other expanded) coverage, the business unit will need to provide a written business justification to MaineIT. Once justification has been approved, MaineIT will work with the business on a service level agreement for the specific systems.
Service Rates: Please see the MaineIT Rate Table
Options Available for Additional Charge
- All project work is billable
- All audit related work is billable
- All costs associated with Indefinite Hold requests will be direct billed
- Any storage, local or network attached, is available at the storage published rate
- Support & maintenance contracts for hardware and software. Core Technologies will manage, procure and charge these items back directly to agencies using the servers
- Charge back options available
- A monthly charge back amount determined by the cost of the server, depreciation factors, and estimated future procurement costs
- Onetime payment options - (i.e. a onetime grant or project funding source) available for the cost of the server
- Additional client access licenses to support specific applications (i.e. third party)
To get help or order this service
- Call MaineIT Service Center at 624-7700
- Enter a Footprints service request assigned to Enterprise RDS