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Welcome to the
October 9, 2020 Update
In accordance with Governor Mill’s Executive Orders, anyone entering the mainland and island terminals or riding in the passenger cabins of a Maine State ferry must wear a face covering. We appreciate your compliance with the Governor’s order and your continued cooperation through the COVID-19 emergency.
Consistent with guidance from the United States Centers for Disease Control and Prevention, individuals must wear cloth face coverings in public settings where other physical distancing measures are difficult to maintain. This includes Public transportation such as a taxi, Uber, Lyft, ride-sharing or similar service; ferry, bus, or train; and any semi-enclosed transit stop or waiting area. Ferry Terminal locations will allow only 3 customers in the terminal at any one time. (Rockland will allow 10)
At this time, customers are encouraged to:
- purchase tickets “in bulk” to reduce the number of times they need to be in contact with the ferry terminal personnel
- call the terminals to place ticket orders over the phone
- either stop in the terminal to quickly pick up those tickets or ask that tickets be brought outside to their vehicles for “curbside pickup.” In this case, customers should arrive well ahead of time so they may be in their vehicles with the correct tickets 15 min prior to departure
The Maine State Ferry Service has stopped physically collecting tickets and is visually inspecting them instead. We are asking that passengers please rip their tickets in front of our agents.
We encourage customers to stay in their vehicles while riding our ferries and to wear face coverings while on Maine State Ferry Service property including vessels, even while outside, and especially when a 6 foot distance cannot be maintained.
For more information, please visit Maine CDC guidelines at the Maine DECD website
A Message from the Maine State Ferry Service about the Coronavirus
While the risk of coronavirus, also known as COVID-19, remains low, protecting the health and safety of our passengers and crew is the top priority of the Maine State Ferry Service (MSFS). In close partnership with the Maine CDC, we are taking several steps to help prevent the spread of the COVID-19.
Crews are cleaning and disinfecting vessels before each scheduled departure; this includes wiping down tables and seats, scrubbing bathroom sinks and faucets, and generally cleaning all surfaces with a disinfectant cleanser. Our terminal facilities are also routinely cleaned, including bathrooms, counters, and ticket kiosks.
We have received questions from customers concerned about having to exchange money or passes with staff. Unfortunately, wireless or hands-free ticket scanning is not available at our terminals. However, to avoid spreading germs and to keep yourself healthy, the U.S. CDC recommends common sense measures like washing your hands often with soap and water for at least 20 seconds; covering your cough or sneeze with a tissue then throwing the tissue in the trash; and avoiding touching your eyes, nose, and mouth. Passengers who are sick should stay home and be in touch with their medical provider who will be well-positioned to advise you.
As you know, this is a quickly evolving situation. Please be assured that MSFS is working very closely with the Maine CDC, emergency management officials, and local agencies to make sure that we have the latest information and expert guidance on how to minimize exposure to coronavirus. We encourage you to seek information from credible sources, such as the Maine CDC and U.S. CDC. Preparing with facts and science, proven public health measures, and commonsense precautions in our personal lives is the best measure we can take to protect both the people we serve at work and our friends and families at home.
Thank you for your cooperation in this effort. We are committed to your health and safety.
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