Update to Acentra Health Call Center

Effective immediately, Acentra Health made the following update to call center operations:

  • When calling into Acentra Health with a member or guardian, please select option 3: Provider Relations.
  • If a member is calling Acentra Health with no provider on the line, they access our staff via option 1: Member Services.

Please see the notice, Improving Customer Service Efficiency and Accuracy with Customer/Case Authentication for Behavioral Health Providers from September 2, 2025, for more information.

For questions regarding the authentication system, please contact the Acentra Health Provider Relations Department by doing one of the following:

  • Chat with a live agent on their website
  • Call them at 1-866-521-0027, Option 3
  • Contact them via email