MaineCare Provider Enrollment Processing Time Improvements
The Office of MaineCare Services made significant reductions in enrollment case processing time in the last two years. Below is a table beginning with the high wait for case inventory backlog from November 2023, with percentage decreases since then. The table shows the average turnaround time (TAT) for the month identified, and case inventory is the number of cases. TAT is the processing time for Gainwell. It is total time minus any Need More Information (NMI) or suspended time. This is the best metric for assessing processing time.
|
Date |
TAT - days |
Average age of open cases - days |
Case Inventory |
|
November 2023 |
64.1 |
|
1240 |
|
December 2023 |
48.2 (-24.8%) |
|
917 (-26%) |
|
November 10, 2024 |
|
16.2* |
|
|
December 2024 |
21.2 (-66.9%) |
|
570 (-54%) |
|
October 2025 |
14.8 (-76.9%) |
|
|
|
November 9, 2025 |
12.6 for 1st 9 days (-80.3%) |
10.8 |
392 (-68.4%) |
*This is a point in time number.