Attention Pharmacy Providers: Status of Initial Restoration of Maine Point of Purchase System (MEPOPS)

Apr 11, 2024

This notice is an update on the first phase of restoration of MEPOPS. You can find more information about the restoration in the March 27, 2024, e-message. The Department confirms that claims payments have successfully resumed as of Wednesday, April 10, 2024. Pharmacies can expect to receive payment on Thursday or Friday of this week depending on their bank and payment specifications. Their remittance advices will be available through normal channels.

As mentioned in our Friday, April 05, 2024, e-message, we have updated our technical instructions for processing backlog claims during the outage period (February 21 through March 26). The system change reflected in these updated instructions went live Wednesday, April 10, 2024.

MaineCare is inviting you to join an Office Hours call with the MaineCare Pharmacy team on Friday, April 19, 2024, from 9:00 AM – 9:45 AM related to the current service disruption. We will use this time as an opportunity for sharing questions and concerns and providing technical support from the State. Register in advance for this meeting: https://mainestate.zoom.us/meeting/register/tZAqcOCoqTgjG9GYf1mZbzk7Ar5bONPG043Z

As there are developments related to the system restoration, we will send updated communications. Please contact Optum’s Change Healthcare Pharmacy Provider Help Desk with questions at 1-888-420-9711.