Attention MaineCare Behavioral Health and Substance Use Disorder Providers, Backdating Policy Update

Dec 15, 2023

Effective January 1, 2024, Acentra Health and the Office of MaineCare Services will reinstate the original submission window for all requests in the Atrezzo portal.

Due to the end of the Public Health Emergency (PHE), the Atrezzo portal submission window will be updated to accept service requests for ten (10) calendar days before entry into service or a maximum backdate of five (5) calendar days after entry into service, consistent with the original requirements prior to the PHE.

If you have questions regarding this change, please contact ProviderRelationsME@kepro.com or 1-866-521-0027, Option 3.