MaineCare covers Non-Emergency Transportation (NET) for eligible members. You may get a ride to your MaineCare-covered service or have your ride reimbursed by MaineCare by contacting the broker that arranges rides in your area.
Make sure to make an appointment at least 2 business days in advance and check that it is covered by MaineCare and approved by the transportation broker. For travel out of state, please contact your broker at least 7 business days in advance of the trip. For more information on the NET program please visit our webpage at Non-Emergency Transportation | Department of Health and Human Services
Have a Complaint About Your Ride?
If you have a complaint about your ride, contact the transportation broker in your area to file a complaint. If you would like the broker to respond, ask for a follow-up phone call or a written response.
If you are not satisfied with the broker's response, you can call MaineCare Member Services at 1-800-977-6740 and ask to file a complaint about the transportation broker.
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