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Prescription Monitoring Program
Critical Incident Reporting

The Office of Behavioral Health is no longer accepting submissions of Critical Incident Reports via fax, email, mail, etc. Organizations that do not currently use the Kepro Atrezzo portal should contact Kepro’s provider relations staff at (866)521-0027, Option 1 or email ProviderRelationsME@Kepro.com. Kepro hours of operation are Monday thru Friday 8am to 6pm. Failure to proactively set up a login is not an acceptable reason for late submission of a CIR. Phone notification within 4 hours of learning of a Level 1 incident are still required; the phone number for notification is now (866)521-0027, option 6.