Every year, the Office of MaineCare Services (OMS) conducts the MaineCare Kids Survey, also known as CAHPS (Consumer Assessment of Healthcare Providers and System). A randomly selected group of parents/guardians whose children have received healthcare coverage through MaineCare are contacted to complete the survey.
We want to learn about your experiences with MaineCare and how you feel about the quality of care your child is receiving. Your responses are important and your participation will allow us to better understand what is working and what needs improvement. Your feedback will help us provide access to high quality care and services.
You can learn more about MaineCare, including how to apply, by visiting the MaineCare Options webpage.
2026 Survey Respondents
Take the Survey.
The 2026 survey is open starting February 2026, through May 2026. If you received an invitation letter in the mail, click the button below and enter the unique ID number included in your letter to complete the survey.We hope you will tell us about your experiences with MaineCare. Please complete your survey by [MONTH/DAY/YEAR]. If we don’t hear from you, we may call you to complete the survey over the phone.
For More Information
OMS hired Market Decisions Research (MDR), a research firm based in Portland, ME, to conduct the survey.
Reach out to the MDR project team if you:
- Have questions around the survey
- Have technical problems
- Would like to complete the survey over the phone
You can reach them email at MECAHPSSurvey@marketdecision.com or by phone at (207) 493-8851.
If you have any other questions or concerns about the validity of the survey or about MaineCare, please call MaineCare Member Services at 1-800-977-6740.
Frequently Asked Questions
- Why was I chosen?
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You are the parent or guardian for a child who has or recently had MaineCare coverage. We need your help to learn about your experiences with MaineCare and how you feel about the quality of care your child received in the last 6 months.
This survey is sent to parents or guardians of MaineCare members across the State of Maine in an effort to understand what is working and what needs improvement. The feedback you provide will help MaineCare deliver access to high quality care and services.
- How long will the survey take to complete?
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The survey will take about 10 to 15 minutes.
- Are my answers confidential?
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The information you provide will be kept completely private and confidential. Your answers will never be matched with you or your child’s name and will not impact your child’s eligibility for MaineCare. All results will be reported in aggregate (combined with other respondents) and any personally identifying information will be removed before any result is published or seen by MaineCare.
- How can I complete the survey offline?
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If you are randomly selected, we will send you a link to complete the survey online. If you don’t complete the survey online, an interviewer may call to complete the survey with you over the phone. If you would like to schedule a phone interview to complete the survey or would like to be removed from the call list, please call the project phone number at 207-493-8851.
- Do I have to complete the survey?
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No. This is a voluntary survey. The information you provide will be kept completely private and confidential and will not impact your child's eligibility for MaineCare coverage.