How to Use the Voice Response System

You can report changes to your address or phone number or to the other parent's information in the Client Portal. You will need the last 6 digits of your SSN and the 4 digit DSER PIN to access the portal. Click on Client Portal to proceed.

The information below can be downloaded here: Navigating the Voice Response System (PDF)

Navigating the Voice Response System (VRS)

(207) 624-7830 or (800) 371-7179 (Maine only)

You will need your: SSN and 4-Digit DSER PIN number

If you don’t know your PIN, wait a few seconds after calling and you will get a chance for a new one


  • Press 1 if you have questions about an individual transaction
  • Press 2 if you would like a summary of recent transactions
  • Press 3 to report a missing, lost or stolen payment
  • Within this submenu:
    • Press 1 for a missing Direct Deposit
    • Press 2 for a missing, lost or stolen check
    • Press 4 to access another of your cases


  • Press 1 to provide information about the Non-Custodial Parent
  • Press 2 to request a review of your child support order
  • Press 3 to request financial records
  • Within this submenu:
    • Press 1 for a record of collections on your case
    • Press 2 for a record of what has been disbursed to you
    • Press 3 to request both collections and disbursements


  • Press 1 to sign up for direct deposit of your child support
  • Press 2 to change your direct deposit settings
  • Press 3 to stop direct deposit
  • Press 4 to hear the status of your direct deposit


  • Press 1 for an explanation of disbursements
  • Press 2 for an explanation of TANF
  • Press 3 for all other Options