If you have questions or concerns about your EBT or P-EBT account please call the number on the back of your card, (800) 477-7428, or the OFI Call Center even if you get a text or e-mail asking you to contact a different number.

The OFI Call Center is available for questions at 1 (855) 797-4357 from 7:00am to 4:00pm Monday through Friday.  Call Center representatives can assist you with things like: getting a status update on your case, printing and mailing of applications, renewals, case printouts and other documents.  Every Wednesday, OFI Eligibility Specialists that would normally staff the statewide call queue will be dedicated to case processing to allow them to process the large number of applications, renewals, and changes we receive.

We help connect Maine families to benefits and services that foster health, safety, resilience, and opportunity and help them to meet a wide variety of needs. Our office is comprised of three divisions: Eligibility Services, Child Support Services and Disability Determination Services.

More Programs and Services

The Online Portal Has Arrived

On July 25, 2022 OFI moved My Maine Connection (MMC)— its online portal for applications, renewals, and change reporting— to www.MyMaineConnection.gov. This modernization brings a lot of improvements to online interactions with OFI but also requires some action by current users.

What if I had an account on the old MMC?

July 22, 2022 your old MMC account was deactivated.

To continue to access MMC, you will need to set up a new account.  Go to www.MyMaineConnection.gov to set up this account.  You will not be able to use your existing user name and password to log in to the new MMC.

Make sure you enter your Client ID and SSN (or Alien Number) while setting up your new account.

Make sure you select your electronic notice preference.  Effective immediately, regardless of your current noticing preferences, you will receive mailed paper notices until you select the electronic notices option. Your old notices will not be available to view in the new MMC.

What if I started an application on the old MMC?

If you did not submit it by 6:00 PM July 22, 2022, it was deleted.  You will be able to start a new application in the new MMC.

What if I receive renewals and other notices through MMC?

You will receive mailed paper notices until you create a new account and select the electronic notices option.

If you have an August renewal, your renewal notice was mailed to you at the mailing address we currently have on file.  If you would like to complete it on the new portal, create your account in the new MMC and take the steps to connect your account to your benefits.

Why should I use the MMC?

Features allow you to:

  • Use the new website on a smart phone or other mobile device
  • Easily navigate through applications, renewals, change reports, and SNAP six-month reports by only answering questions specific to your program(s) and household
  • Submit verification documents (including photos from your mobile device) directly to your OFI case file
  • Complete a SNAP Six-Month Report
  • Quickly check potential eligibility for additional programs with the Pre-Screening Tool

More features will be added in the coming months.

If I've never used MMC before, can I still sign up?

Anyone can create an MMC account at www.MyMaineConnection.gov.

Do I need to have an MMC account to receive services from OFI?

No. While MMC is often the quickest and most convenient way to apply for and manage your benefits, you can also do so by mail, by phone, or in-person. Visit our Contact Us page for more information.

Temporary Changes to Benefits

In response to COVID-19, P.L. 116-159, and P.L. 116-260, the Office for Family Independence has made a number of temporary changes to safety net programs including Food Supplement, Temporary Assistance for Needy Families (TANF), General Assistance, and MaineCare.

In the month of October 2022, all SNAP households will receive the maximum benefit allowed for their household size.  These supplements will be available on October 7th.  Regular SNAP benefits will be issued from the 10th  through the 14th of the month, as they normally are.

Read our Summary of Changes (PDF) last updated March 1, 2022.  This document is also available in Arabic (PDF), Chinese (PDF)French (PDF), Khmer (PDF), Somali (PDF), Spanish (PDF), Swahili (PDF), and Vietnamese (PDF).

Emergency Rental Assistance Program

If you are struggling to pay for rent and utilities, the Emergency Rental Assistance Program could help. This program helps pay rent and utility costs for eligible Maine renters. One application could cover rent you owe back to March 2020, three months of future rent, and some unpaid and current utility bills. Learn more and apply at MaineHousing.org.

Home Energy Assistance Program (HEAP)

The Home Energy Assistance Program (HEAP) helps qualified homeowners and renters pay for heating costs.  Benefits include help paying for fuel and emergency fuel delivery.  To learn more about how to apply for HEAP, please visit Maine Housing's website.

$850 Relief Checks from the State of Maine

Did you know that if you were a Maine resident in 2021, are income eligible, and have not been claimed as a tax dependent, you may be eligible for a one-time $850 relief check from the State of Maine.  To be eligible you must have a federal adjusted gross income of less than: 

  • $100,000 if filing single or if married and filing separately;
  • $150,000 if filing as head of household; 
  • $200,000 for couples filing jointly.

You may also be eligible for this relief payment if you have no taxable income.  You must file tax forms for 2021.    

To learn more visit maine.gov/ReliefChecks.

If you need assistance filing tax forms please visit www.cashmaine.org, call 2-1-1, or visit 211maine.org.

Register to vote

Voting is the right and responsibility of all citizens in Maine. Mainers have the opportunity to determine who will be elected to a number of important positions including State Legislature, U.S. Congress, U.S. Senate, and the Presidency. Mainers can register to vote in-person before or on Election Day.  Learn more about registering to vote