Federal Shutdown Update (11/7): USDA has directed Maine to issue full SNAP benefits for November. Households will receive SNAP during their typical issuance week of November 10 through November 14. Clients should continue to apply for, renew, and update benefits. There are no shutdown related impacts to MaineCare or TANF at this time. For more updates, visit our Federal Shutdown SNAP FAQ (last updated November 11, 2025 at 12:45PM).
The Office for Family Independence (OFI) Eligibility Call Center is available from 7:00AM to 4:00PM, Monday through Friday, at 1-855-797-4357. Please listen carefully to the menu to select the right option for assistance.There are times where the Office for Family Independence eligibility staff may call you for more information or an interview. We recommend adding our number (1-855-797-4357) to your contacts list to help prevent missing our call!
If you have questions or concerns about your EBT account please call the number on the back of your card, 1-800-477-7428, or the OFI Eligibility Call Center even if you get a text or e-mail asking you to contact a different number.
We help connect Maine families to benefits and services that foster health, safety, resilience, and opportunity and help them to meet a wide variety of needs. Our office is comprised of three divisions: Eligibility Services, Child Support Services and Disability Determination Services.
More Programs and Services
My Maine Connection (MMC)
My Maine Connection (MMC)—is OFI's online portal for applications, renewal, and change reporting. Visit www.MyMaineConnection.gov to create an account today!
Maine Education Savings Plan
NextGen 529 is Maine's education savings plan that many Maine families use to invest for higher education. Financial Wellness Activity Grant (FWG) available to families who qualify for needs-based programs. To learn more, call 1-800-228-3734 or visit https://www.nextgen-forme.com/financial-wellness-grant/.
Home Energy Assistance Program (HEAP)
The Home Energy Assistance Program (HEAP) helps qualified homeowners and renters pay for heating costs. Benefits include help paying for fuel and emergency fuel delivery. To learn more about how to apply for HEAP, please visit Maine Housing's website.
Register to vote
Voting is the right and responsibility of all citizens in Maine. Mainers have the opportunity to determine who will be elected to a number of important positions including State Legislature, U.S. Congress, U.S. Senate, and the Presidency. Mainers can register to vote in-person before or on Election Day. Learn more about registering to vote
OFI 101: MaineCare, SNAP, TANF and More
OFI 101 is a no-cost webinar for community partners and others who help Maine people navigate OFI benefits. We welcome case managers, social workers, community partners, and others who help people navigate the OFI systems for MaineCare, SNAP, GA, TANF, and other OFI benefit programs.