The OFI Call Center is available for questions at 1 (855) 797-4357 from 7:00am to 4:00pm Monday through Friday.  Call Center representatives can assist you with things like: getting a status update on your case, printing and mailing of applications, renewals, case printouts and other documents.  Every Wednesday, OFI Eligibility Specialists that would normally staff the statewide call queue will be dedicated to case processing to allow them to process the large number of applications, renewals, and changes we receive.


We help connect Maine families to benefits and services that foster health, safety, resilience, and opportunity and help them to meet a wide variety of needs. Our office is comprised of three divisions: Eligibility Services, Child Support Services and Disability Determination Services.

More Programs and Services

Temporary Changes to Benefits

In response to COVID-19, P.L. 116-159, and P.L. 116-260, the Office for Family Independence has made a number of temporary changes to safety net programs including Food Supplement, Temporary Assistance for Needy Families (TANF), General Assistance, and MaineCare.

In the month of May 2022, all SNAP households will receive the maximum benefit allowed for their household size.  These supplements will be available on May 10th.  Regular SNAP benefits will be issued from the 10th  through the 14th of the month, as they normally are.

Read our Summary of Changes (PDF) last updated March 1, 2022.  This document is also available in Arabic (PDF), Chinese (PDF)French (PDF), Khmer (PDF), Somali (PDF), Spanish (PDF), Swahili (PDF), and Vietnamese (PDF).

Emergency Rental Assistance Program

If you are struggling to pay for rent and utilities, the Emergency Rental Assistance Program could help. This program helps pay rent and utility costs for eligible Maine renters. One application could cover rent you owe back to March 2020, three months of future rent, and some unpaid and current utility bills. Learn more and apply at MaineHousing.org.

Home Energy Assistance Program (HEAP)

The Home Energy Assistance Program (HEAP) helps qualified homeowners and renters pay for heating costs.  Benefits include help paying for fuel and emergency fuel delivery.  To learn more about how to apply for HEAP, please visit Maine Housing's website.

$850 Relief Checks from the State of Maine

Did you know that if you were a Maine resident in 2021, are income eligible, and have not been claimed as a tax dependent, you may be eligible for a one-time $850 relief check from the State of Maine.  To be eligible you must have a federal adjusted gross income of less than: 

  • $100,000 if filing single or if married and filing separately;
  • $150,000 if filing as head of household; 
  • $200,000 for couples filing jointly.

You may also be eligible for this relief payment if you have no taxable income.  You must file tax forms for 2021.    

To learn more visit maine.gov/ReliefChecks.

If you need assistance filing tax forms please visit www.cashmaine.org, call 2-1-1, or visit 211maine.org.

Register to vote

Voting is the right and responsibility of all citizens in Maine. Mainers have the opportunity to determine who will be elected to a number of important positions including State Legislature, U.S. Congress, U.S. Senate, and the Presidency. Mainers can register to vote in-person before or on Election Day.  Learn more about registering to vote