If you have questions or concerns about your EBT or P-EBT account please call the number on the back of your card, (800) 477-7428, or the OFI Call Center even if you get a text or e-mail asking you to contact a different number.
The OFI Call Center is available for questions at 1 (855) 797-4357 from 7:00am to 4:00pm Monday through Friday. Call Center representatives can assist you with things like: getting a status update on your case, printing and mailing of applications, renewals, case printouts and other documents. Every Wednesday, OFI Eligibility Specialists that would normally staff the statewide call queue will be dedicated to case processing to allow them to process the large number of applications, renewals, and changes we receive.
We help connect Maine families to benefits and services that foster health, safety, resilience, and opportunity and help them to meet a wide variety of needs. Our office is comprised of three divisions: Eligibility Services, Child Support Services and Disability Determination Services.
My Maine Connection (MMC)
My Maine Connection (MMC)—is OFI's online portal for applications, renewal, and change reporting. www.MyMaineConnection.gov.
Home Energy Assistance Program (HEAP)
The Home Energy Assistance Program (HEAP) helps qualified homeowners and renters pay for heating costs. Benefits include help paying for fuel and emergency fuel delivery. To learn more about how to apply for HEAP, please visit Maine Housing's website.
Register to vote
Voting is the right and responsibility of all citizens in Maine. Mainers have the opportunity to determine who will be elected to a number of important positions including State Legislature, U.S. Congress, U.S. Senate, and the Presidency. Mainers can register to vote in-person before or on Election Day. Learn more about registering to vote
OFI 101: MaineCare, SNAP and TANF
A free webinar about OFI services for community partners and others who help people navigate OFI benefits. Click here for more information and registration.