Overview
Client technologies fulfil all requests for virtual desktops hosted in the cloud as a service.
- This service is provided to all subscribers of AVD services.
- Agencies pay a monthly BundleV subscription per user assigned to AVD services. Costs can be viewed at the following link: Service Rates | Maine IT
- Users’ monthly consumption costs are billed to the agency. This is a variable charge based on time connected and resource usage.
Included
- Access to a virtual desktop
- Service Desk support
- Design and build services
Excluded
- Per-user G3/G5 licensing (required)
- Additional software licensing
- Physical computers to connect to AVD
Service Level Targets & Availability
- The standard production published service level agreement can be viewed at the following link: Standard_SLA_CTS_Production Services
- Agencies pay a monthly subscription per assigned user to access 24/7 support
Customer Expectations
- Provide an accurate description of expected use
- Provide a physical device to connect to AVD
Are there limitations to the services provided?
- Client Technology is not responsible for data on the customer’s virtual device. OIT has provided the customers with online and network storage sufficient to store all work-related documents. Data stored locally is at the customer’s own risk.
- From AVD, each user can only access the specific State of Maine resources (servers, applications, etc.) they have been assigned.
How do I request access to AVD?
- Submit your own request via AssystNET
or
- Call the Service Desk at (207) 624-7700 to create a service request.
What if I need an AVD solution outside of what is offered?
- Submit your own request via AssystNET
or
- Call the Service Desk at (207) 624-7700 to create a service request.