Overview
The MaineIT Audio/Video (AV) Teleconference Team provides comprehensive audio and video communications support to the Executive Branch of Maine State Government. Our services focus on delivering efficient, reliable, secure, and easy-to-use AV teleconferencing solutions through thorough assessments, tailored equipment recommendations, professional installation, and ongoing support.
Included
- Professional Room Assessments: Detailed evaluations to determine the best AV solutions for your space.
- Equipment Recommendations: Tailored suggestions based on room size and usage requirements.
- Installation Support: Complete installation services for small and medium-sized rooms. For larger rooms, installation services are managed through our AV mini-bid process to three vendors: Headlight, Connectivity Point, and ProAV. The mini bid quick guide, including links to the applicable forms can be seen at Quick Reference Guide (QRG) for AV Services (PDF)
- Ongoing Support and Maintenance: Continuous Help Desk support and maintenance services to ensure optimal solution performance.
- Comprehensive User Support: Instructions and assistance available through the MaineIT Help Desk at 624-7700 or via the AV Teleconference Assyst Service Tile .
Applicable Rates
- Current Monthly Teams and Zoom room cost can be found here: FY 2024-2025 Service Rates.
- Current Network Services cost: see FY 2024-2025 Service Rates. (2031 Video Tele-Conferencing Equipment (Network Access) (VTC)).
Limitations
- Room Size: MaineIT provides direct installation services for small and medium-sized rooms. For larger rooms, installation services are managed through our AV mini-bid process to three vendors: Headlight, Connectivity Point, and ProAV.
- Adoption of New Technologies: All new technologies introduced to the environment must be vetted by MaineIT's Architecture and Policy Group (A&P) to ensure safety, security and suitability, see the User Device and Commodity Application Policy.
- Availability of Parts and Services: Supply chain constraints and vendor limitations may affect the availability of parts and services, potentially causing delays in ordering and installation.
Service Level Targets & Availability
- Support Hours: Monday through Friday, 7:00AM to 5:00PM
- Please refer to Standard Service Level Agreements for details.
Options Available for an Additional Charge
- Advanced Camera Systems: Options include auto-tracking capabilities and Pan-Tilt-Zoom (PTZ) cameras to enhance meeting experiences.
- Custom AV Setups: Tailored configurations to meet specific needs and room sizes, ensuring optimal performance.
- Portable Configurations: Systems designed for mobility to support flexible meeting locations.
- Integration of New Technologies: Incorporating the latest AV technologies, subject to review and approval by MaineIT's Architecture and Policy Team (A&P Team), see the User Device and Commodity Application Policy.
Customer Expectations
- Preparation: Departments must handle and fund any necessary wall mounting through their respective building control contacts and process.
- Participation: Departments must provide room access and relevant information during the room assessment process.
- Timely Communication: Prompt responses to scheduling and follow-up inquiries are expected to ensure smooth service delivery.
- Equipment Handling: Departments should ensure proper care and use of the provided AV equipment by adhering to proper operating guidelines and instructions.
To Get Help or Order this Service
To get help or order this service, please call the MaineIT Help Desk at 624-7700 or use the AV Teleconference Assyst Service Tile.