If you have questions or concerns about your EBT or P-EBT account please call the number on the back of your card, (800) 477-7428, or the OFI Call Center even if you get a text or e-mail asking you to contact a different number.
The OFI Call Center is available for questions at 1 (855) 797-4357 from 7:00am to 4:00pm Monday through Friday. Call Center representatives can assist you with things like: getting a status update on your case, printing and mailing of applications, renewals, case printouts and other documents. Every Wednesday, OFI Eligibility Specialists that would normally staff the statewide call queue will be dedicated to case processing to allow them to process the large number of applications, renewals, and changes we receive.
We help connect Maine families to benefits and services that foster health, safety, resilience, and opportunity and help them to meet a wide variety of needs. Our office is comprised of three divisions: Eligibility Services, Child Support Services and Disability Determination Services.
More Programs and Services
Form 1095-B is an informational health insurance tax form. It shows that you and/or your dependents had minimum essential coverage (MEC) through Medicaid or CubCare for some or all the months during the year. The IRS no longer imposes tax penalties for not having health insurance and For 1095-B is not submitted with your tax return. Medicaid and CubCare members may receive a copy of their 2021 IRS Form 1095-B upon request.
To request a copy of your Form 1095-B, you can:
- Call the Office for Family Independence at 1-855-797-4357;
- Email your request to Farmington.firstname.lastname@example.org or
- Mail your request to:
Office for Family Independence
114 Corn Shop Lane
Farmington, ME 04938
Property Tax Fairness Credit
Did you know that if you were a Maine resident in 2022, paid rent or property taxes on your home in 2022, and your total income in 2022 was not more than $86,250 ($55,000 if single), you may be eligible for the refundable Maine Property Tax Fairness Credit? To learn more, visit www.maine.gov/revenue/taxes/tax-relief-credits-programs/income-tax-credits/property-tax-fairness-credit. To learn more about programs offering tax preparation services, you can call 211 or visit 211maine.org.
Try the Online Portal
On July 25, 2022 OFI moved My Maine Connection (MMC)— its online portal for applications, renewals, and change reporting— to www.MyMaineConnection.gov. This modernization brings a lot of improvements to online interactions with OFI but also requires some action by users of the old portal.
- What if I had an account on the old MMC?
July 22, 2022 your old MMC account was deactivated.
To continue to access MMC, you will need to set up a new account. Go to www.MyMaineConnection.gov to set up this account. You will not be able to use your existing user name and password to log in to the new MMC.
Make sure you enter your Client ID and SSN (or Alien Number) while setting up your new account.
Make sure you select your electronic notice preference. Regardless of your noticing preferences in the old portal, you will receive mailed paper notices until you select the electronic notices option. Your old notices will not be available to view in the new MMC.
- What if I received renewals and other notices through the old MMC?
You will receive mailed paper notices until you create a new account and select the electronic notices option.
If you were mailed a renewal and would like to complete it on the new portal, create your account in the new MMC and take the steps to connect your account to your benefits.
- Why should I use the MMC?
Features allow you to:
- Use the new website on a smart phone or other mobile device
- Easily navigate through applications, renewals, change reports, and SNAP six-month reports by only answering questions specific to your program(s) and household
- Submit verification documents (including photos from your mobile device) directly to your OFI case file
- Complete a SNAP Six-Month Report
- Quickly check potential eligibility for additional programs with the Pre-Screening Tool
More features will be added in the coming months.
- If I've never used MMC before, can I still sign up?
Anyone can create an MMC account at www.MyMaineConnection.gov.
- Do I need to have an MMC account to receive services from OFI?
No. While MMC is often the quickest and most convenient way to apply for and manage your benefits, you can also do so by mail, by phone, or in-person. Visit our Contact Us page for more information.
Temporary Changes to Benefits
In response to COVID-19, P.L. 116-159, and P.L. 116-260, the Office for Family Independence made a number of temporary changes to safety net programs including Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), General Assistance, and MaineCare.
Read our Summary of Changes (PDF) last updated January 10, 2023. This document is also available in Arabic (PDF), Chinese (PDF), French (PDF), Khmer (PDF), Somali (PDF), Spanish (PDF), Swahili (PDF), and Vietnamese (PDF).
Resources for the end of the Public Health Emergency
Home Energy Assistance Program (HEAP)
The Home Energy Assistance Program (HEAP) helps qualified homeowners and renters pay for heating costs. Benefits include help paying for fuel and emergency fuel delivery. To learn more about how to apply for HEAP, please visit Maine Housing's website.
$450 Winter Energy Relief Payments
The Winter Energy Relief Payments are $450 direct checks to eligible Maine individuals. Did you know that if you were a Maine full-year resident in tax year 2021, are income eligible, and have not been claimed as a tax dependent, you may be eligible for this payment. To be eligible you must have a reported federal adjusted gross income for tax year 2021 of less than:
- $200,000 for individuals filing a married joint return or surviving spouses permitted to file a joint return;
- $150,000 for an individual filing as a head of household;
- $100,000 for a single individual or a married individual filing a separate tax return.
To learn more visit https://www.maine.gov/governor/mills/relief-checks
Register to vote
Voting is the right and responsibility of all citizens in Maine. Mainers have the opportunity to determine who will be elected to a number of important positions including State Legislature, U.S. Congress, U.S. Senate, and the Presidency. Mainers can register to vote in-person before or on Election Day. Learn more about registering to vote