Frequently Asked Questions

  1. How do I clear my cache?
  2. Are you having problems printing from Advantage?
  3. Are you having trouble printing from the REM's tables?
  4. How do I obtain or update access to Advantage, Fortis, the Cube, and/or the Data Warehouse?
  5. What is the process for importing CSV file from Document Catalog?
  6. Are you having trouble opening PDF documents from internet browsers?

 

1. How do I clear my cache? 3 Types (IE, Chrome and Edge)

  1. Internet Explorer:
    • Click on Tools from the drop down menu, and then click Delete browsing historyclear cache 1

    • Then select Delete
      clear cache

  2. Chrome:
    • Click on 3 dot (ellipses) menu at the top right-hand side of window Elipses menu for Chrome

    • Click on Settings
      click on Chrome settings

    • Click on Privacy and security
      click on Chrome Privacy and Security option

    • Click on Clear browsing data
      click Clear browsing data option

    • Make sure items are selected and click Clear data
      click Clear data option

  3. Edge:
    • Click on three dot menu at the top-right corner of windowElipses menu for Edge

    • Click on Settings
      Click on settings for Edge

    • Click on Privacy and Security
    • Under Clear Browsing data, click on Choose what to clear
      Click on Privacy and security option and clear browsing data

    • Make sure items are selected and click Clear Now
      click on clear now option

 

2. Are you having problems printing from Advantage?

First, be sure that you are using Windows 10, Internet Explorer 11, and Adobe version XI or DC.

Then try the following steps to see if they help:

  1. Clear your cache (See FAQ #1 for instructions)
  2. In Internet Explorer, select "Tools" from the dropdown menu, then choose "Manage Add-ons"
    print
  3. In the Manage Add-ons window, select "Show: All add-ons"
    print
  4. Find "Adobe PDF Reader" under the name "Adobe,Inc." in the listing.
    Can you confirm that the Status is "Enabled"? If it is "Disabled", select "Enable" in the bottom right hand corner of the screen.
    print
  5. Next, let's check the Compatibility Settings
  6. Copy the Advantage link: https://meosc.hostams.com/PRDFIN1X1/Advantage
  7. In Internet Explorer, click "Tools" from the dropdown menu, then choose "Compatibility View Settings"
    compatibility view settings
  8. Under the heading "Add this website:", paste the Advantage link and click the button "Add". It should now show underneath as valid website.
    add url
  9. Then log out of Advantage and then log back in to see if this helps.

 

3. Are you having trouble printing from the REM's tables?

Be sure that you are highlighting the line that you want to print before selecting the "View Bill" link.

rems

 

Also, see FAQ #2 to see if those steps can help resolve your printing issues.

 

4. How do I obtain or update access to Advantage, Fortis, the Cube, and/or the Data Warehouse?

Both the Advantage Security Application and the DAFS Analytics Warehouse/SQL Cube Applications can be found in the Security Applications section of the OSC Forms page. The Advantage Application is used to obtain access to Fortis. http://www.maine.gov/osc/forms

 

5. What is the process for importing a CSV file from Document Catalog?

  1. Export the documents through the Document Catalog using the Export to CSV option

    CSV Image 1

  2. Click Export to CSV - Choose Save As option CSV Image 2

  3. Save file to Desktop or another folder on your computer. Change file extension from .csv to .txt

    CSV Image 3

  4. Open Excel and select File - Open. Find the .txt file that was just saved. After selecting the file to open, the Text Wizard import will open. Select Delimited and click on Next

    CSV Image 4

  5. Select the Comma Delimiters and click on Next (It displays the text into the Tabular format)

    CSV Image 5

  6. By default, column data format is General. Select the Doc Id Column and change the Format to Text, and click on Finish (Selecting the Text format helps to remove the leading zeros)

    CSV Image 6

  7. Verify the information in Excel – the full Document Id should be imported

    CSV Image 7

 

6. Are you having trouble opening PDF documents from internet browsers?

  1. Edge:
    • Open the Edge browser and click on the three-dot icon at the top-right corner. Select Settings

      PDF settings in Edge browser Image 1

    • Select Cookies and site permissions

      PDF setting in Edge browser image 2

    • Scroll down to PDF documents

      PDF settings in Edge browser image 3

    • Turn on the indicator for Always download PDF files

      PDF settings in Edge browser image 4

  2. Chrome:
    • Open the Chrome browser and click on the three-dot icon at the top-right corner. Select Settings

      PDF settings for Chrome browser image 1

    • Select Privacy and security

      PDF settings in Chrome browser image 2

    • Select Site Settings

      PDF settings in Chrome browser image 4

    • Scroll down to Additional content settings

      PDF settings in Chrome browser image 4

    • Select PDF documents

      PDF settings in Chrome browser image 5

    • Select the radio button Download PDFs

      PDF settings in Chrome browser image 6

 

For further questions, please contact us.