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Access Services Assistant - Part time

Library: Thomas Memorial Library
Town: Cape Elizabeth
Library Type: Public
Position Type: Non-MLS
Deadline: Open until filled

Description, How to Apply, and Contact:

The Thomas Memorial Library is seeking to fill a part-time (18 hours) Access Services Assistant position.

Are you:

positive, flexible, and have a passion for customer service and reader's advisory for adults?
tech savvy, friendly and approachable to all ages? Do you keep up-to-date on the publishing world and popular media and culture?
Does the sight of bookshelves filled with clean, orderly, and consistently labeled books make you happy?
organized and able to multitask?
Do you have the ability to work weekend and evening hours?

We are looking for a person that thrives on collaboration, teamwork, and fun, to become an integral member of our Access Services team by staffing our main desk and assisting with materials and interlibrary loan processing.

Please see the position specifications and application instructions below. You can access the full job description here.

Position: Access Services Assistant
Classification: Library Assistant I
Hours/week: 18 hours/week
Schedule:
Thursdays: 1:00 - 7:00 pm
Fridays: 12:00 - 5:00 pm
Saturdays: 10:00 am - 5:00 pm

Starting rate: $20.00/hour

Benefits: Pro-rated holiday, vacation, sick leave; participation in Mission Square retirement plan

General Position Summary

The Access Services Assistant is part of a team that ensures a positive experience for library users of all ages, accomplished by engaging in conversation and connecting them with quality resources and services. You will assist in creating a welcoming community destination by providing excellent customer service and serving as the primary point of contact for library visitors. Additionally, the Access Services Assistant helps to process materials and manage interlibrary loans, and ensures that the librarys collections are well-maintained and reach library users in a timely manner.

Desired traits:

Empathy, patience, and compassion, which translate into strong people skills
A willingness to try, even in circumstances of uncertainty
Enthusiasm for contributing to a team culture; a spirit of experimentation and fun
Adaptability, flexibility, and ability to manage change (and sometimes chaos!)
Ability to tailor communication
Commitment to learning about and connecting with the local community Desired competencies specific to position:
Familiarity with library ethics, services, organizational mission
Aptitude with technology (instruction and use)
Excellent customer service skills including a patient, friendly, and courteous communication manner in-person, on the phone, and in written communication
Ability to explain and enforce library behavior policies
Experience with ILS procedures, specifically Sierra

Major Responsibilities

Staffing our main circulation/information desk. Day-to-day responsibilities include providing circulation, readers advisory, and reference services, primarily to adults and teens, but occasionally for children and families; answering phones; use of and instruction relating to technology; monitoring activities in public spaces; collection maintenance processes.

Education and Experience

Bachelors Degree from an accredited college or university is preferred.

Two (2) years of office clerical or customer service experience or one (1) year of experience working in a library.

To apply:

Please send the following via email to Rachel Davis, Library Director at rdavis@thomas.lib.me.us: