What Would Walt Do

  • Link: What Would Walt Do
  • Topic: Programming & Services - Customer Service
  • Level: Elective
  • Sponsor: WebJunction
  • Format: archived webinar
  • Contact Hours: 1

Course Objectives:

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Under Subject Area Menu > Archived Webinars > Management > What Would Walt Do

Looking for some magic to improve customer service in your library? The Disney Institute on Quality Service has set high standards for creating a quality customer experience and their ideas can be applied at your library. Our panel of Colorado librarians attended the Disney Institute Quality Service preconference sponsored by ALA's LearnRT at the annual conference in Anaheim in 2012. Since then, they’ve been waving their magic wands to improve customer service in Colorado libraries and they’d like to share their discoveries with you. Learn how to define quality service, set a common purpose for all library staff, and better understand your customers. You’ll walk away with ideas to make your library’s customer service sparkle.

This WebJunction webinar was presented in collaboration with ALA's LearnRT.

Presented by: Crystal Schimpf, Program Manager, Community Technology Network; Elena Rosenfeld, Associate Director of Public Service, High Plains Library District; and Suzanne McGowan, Branch Manager, Anythink Wright Farms.