ABLE - Reference Interview

  • Link: ABLE - Reference Interview
  • Topic: Programming & Services - Reference & RA
  • Level: Basic
  • Sponsor: Idaho Commission for Libraries
  • Format: webinar
  • Contact Hours: 2.0

Course Objectives:

  • The value of reference
  • Methods to make a patron feel comfortable
  • Techniques for discovering a patrons' real information need
  • Steps to check for patron satisfaction