Home → For Libraries → Continuing Education → Librarian Certification → A Course
ABLE - Reference Interview
- Link: ABLE - Reference Interview
- Topic: Programming & Services - Reference & RA
- Level: Basic
- Sponsor: Idaho Commission for Libraries
- Format: self paced online
- Contact Hours: 2.0
Course Objectives:
- The value of reference
- Methods to make a patron feel comfortable
- Techniques for discovering a patrons' real information need
- Steps to check for patron satisfaction
