MaineIT Cyberfusion Services

FY2024 & FY2025 Summary

Overview

Cyberfusion is a data exchange between the State of Maine, the Social Security Administration (SSA) and the Federal Administration for Children and Families (ACF).

The Cyberfusion software is now known as TIBCO Managed Filer Transfer Platform Server (MFTPS), is mandated by the SSA for all states and territories to use when exchanging SSA data.

Included

  • Shared single production environment, and single server pre-production environment running on Linux virtual machines
  • Administration of the Cyberfusion software and platform
  • Assistance configuring data exchanges with the SSA and the Federal ACF
  • Automated data transfers
  • Collection of Cyberfusion logs for problem determination
  • Quarterly patches for the Linux oOperating system to enhance features, functionality, and reduce security vulnerabilities when/where available
  • Patching of the Cyberfusion software as provided by the vendor, TIBCO
  • Assistance with monitoring and troubleshooting of file exchange problems
  • Enterprise Backups
    • Full backups once a week
    • Incremental backups four days a week
    • Standard tape retention
    • Daily incremental backups are maintained for two2 weeks (on-site)
    • Weekly full backups are kept for five5 weeks
    • Monthly full backups are kept for one year (Tthese are the last full backups of the month)
    • Weekly and monthly full tapes are stored off site after being on site for a maximum of 10 days
  • All hardware purchases and maintenance costs
  • All software licensing and maintenance costs
  • Server housing costs (power, backup generator, uninterruptible power supply (UPS), network connection, operational monitoring, etc.)
  • Customer Support Center for pProblem rReporting
  • Operations / Linux Support Specialists
  • Cyberfusion Administrators (to provide administration functions to keep the data exchanges operational

Excluded

  • The content of the data exchanged with the Federal partners is the responsibility of the agency’s application support team.

Service Level Targets and Availability

  • Standard business hour coverage is 7:00AM – 5:00PM Monday through Friday, excluding holidays.
  • If service is required for the non-production system outside of the standard business hours, prior arrangements will be required with the director of this service area.
  • Production systems are supported 24x7 365 days a year. If a critical production issue occurs during non-business hours, please contact MaineIT Operations at 207-624-7700.
  •     Patching is scheduled with the users of the Cyberfusion environment to avoid interference with file exchanges.
  • The standard Service Level Agreement (SLA) is 99.95% availability, excluding scheduled outages.
  • Recovery Time Objective (RTO) - this is the expected amount of time it may take to restore the system in the event of a system component failure (24 hours).
  • Recovery Point Objective (RPO) - this is a measurement back in time to when data was preserved in a usable format, usually to the most recent backup (24 hours).  

On the Bill

Cyberfusion
Service Code = CYBERFUSION
Service Category = Cyberfusion
Service Full = 2004 Cyberfusion (CYBERFUSION)

Sample NICUS 350 Report
Columns A-l

Cyberfusion Sample NICUS Report

Service Rates: Please see the MaineIT Rate Table 

Options Available for Additional Charge

  • None

Customer Expectations

  • Individual users follow State IT use rules and policies, including all security policies
  • Provide a contact person and backup at a minimum, but an email group is preferred. This group will receive updates and work with the Cyberfusion team to configure the data exchange.
  • Report any issues or problems with this service to the MaineIT team as promptly and with as complete information as is feasible.

To get help, or to order this service

  • Call the MaineIT Service Center at 207-624-7700 and assign to the Mainframe group.
  • An Assyst ticket is required for all non-production work requests.  All production work requests require an RFC. Where applicable, a billing code is required for those items that are not part of the base published rate.
  • For new Cyberfusion data exchanges, please send an email to OITEnterpriseIBM@maine.gov to schedule an intake discussion. Once complete, we will create an Assyst ticket requesting the data exchange.
  • If the published SLA is not met, the issues can be escalated to the next priority level by contacting any of the following individuals:
    • The Enterprise Data Services Director, Manager of the Cyberfusion team or your friendly Account Manager.
    • MaineIT Operations will engage the On-Call Core Technology Duty Manager if necessary
    • For after-hours Production Break Fix contact MaineIT Operation at Customer Support 207-624-7700.

    Priority Levels for Monitoring

  • The standard production published SLA can be viewed at the following link: Standard SLA Maine IT Production Services.
  • Standard business hour coverage is 7:00AM – 5:00PM Monday through Friday, excluding holidays.
  • If service is required for the non-production system outside of the standard business hours, prior arrangements will be required with the director of this service area and associated fees apply.