CA Workload Automation - Job Scheduling

FY2022 & FY2023 Summary

 

Overview

This service allows for the use of the CA Workload Automation (CAWA) batch job scheduling system for agency application processes running on Linux servers in the State's data centers. Our goal is to provide a high performance, highly secure, and highly available job scheduling environment to support your agency's needs.  Note - this service has previously been referred to as 'Cybermation'.

Included

  • Access to the State's CAWA environment for agency application support teams to build, configure and execute batch job schedules to support agency needs.
  • Email-based monitoring is available for job execution success/failure conditions.
  • System administration staff availability to work with MaineIT application support teams during normal business hours as necessary.
  • Management of the CAWA environment, including patching and upgrades.

Excluded

  • Writing, support and maintenance of batch job code is the responsibility of the agency's application support team unless otherwise arranged.

Service Level Targets and Availability

  • The CAWA environment is designed to be available 24/7/365 for agency processing needs any time day or night.  Planned maintenance outages are coordinated with agency application support teams to minimize agency impact.
  • Standard business hour coverage is 7:00AM – 5:00PM Monday through Friday, excluding holidays. On-call support staff are always available, please contact MaineIT Operations at 207-624-7700 to reach a team member after hours.
  • If service is required for non-production systems outside of the standard business hours, prior arrangements must be made with the director of this service area (contact info below) and may incur an additional charge.
  • The standard Service Level Agreement (SLA) for the service is 99.95% availability excluding scheduled outages.
  • Recovery Time Objective (RTO) - this is the expected amount of time it may take to restore the system in the event of a system component failure, 24 hours.
  • Recovery Point Objective (RPO) - this is a measurement back in time to when your CAWA changes were preserved in a usable format, usually to the most recent backup, 24 hours. 

Please see the MaineIT Rate Table

On the Bill

Consumer

Service Category

Service

Service Full

Rate

Charge

Name

Health and Human Services

Workload Automation (Cybermation)

WORKLOAD

2003 Servers Application Scheduling/Batch Process (Cybermation) (WORKLOAD)

$967.08

$967.08

Cybermation for Automated Job Scheduling Tool for UNIX

 

Customer Expectations

To get help, or to order this service

  • Call the MaineIT Service Center at 207-624-7700 and assign to the Linux team.
  • For application projects (new projects or major enhancements or upgrades), contact the MaineIT Project Management Office (PMO)
  • A Footprints ticket is required for all non-production work requests. All production work requests require an authorized RFC. A billing code is required for items that are not listed in the 'Included' section above.
  • If the published SLA is not met, the issues can be escalated to the next priority level by contacting the Director of Enterprise Data Services, Manager of the Linux team, or your friendly Account Manager.
    • Rob Cote, Manager of the Linux Team
    • Chris Boudreau Director, Enterprise Data Services
    • For an after-hours production break fix, contact MaineIT Operations at Customer Support 207-624-7700
    • MaineIT Operations will engage the On-Call Core Technology Duty Manager if necessary

Priority Levels for monitoring

  • The standard production published service level agreement can be viewed at the following link: Standard SLA Maine IT Production Services.
  • Standard business hour coverage is 7:00AM – 5:00PM Monday through Friday, excluding holidays, please contact MaineIT Operations.
  • If service is required for non-production systems outside of the standard business hours, prior arrangements will be required with the director of this service area and associated fees will apply.