Adult Services Technician

  • Library: Bailey Public Library
  • Town: Winthrop
  • Library Type: Public
  • Position Type: Non-MLS
  • Deadline: Open until filled

Description, How to Apply, and Contact:

The Bailey Library is in need of a part-time Adult Services Technician to work in our busy lakeside library. The library is a dynamic community center located in the summer resort town of Winthrop, situated between two beautiful lakes in a downtown setting, halfway between the service centers of Augusta and Lewiston.

In this position, we look to you to help create a welcoming, positive, and engaging library experience for adult members of all backgrounds and interests. In this role, you are often the first point of connection at the Adult Services Desk, providing friendly, knowledgeable service and helping members access the full range of library resources. You support the work of the Adult Services Team by assisting with daily operations, maintaining accurate customer records, and responding to questions in person, by phone, and online. You take pride in connecting customers with materials and information through strong readers' advisory, technology assistance, and thoughtful conversation. Your approachable style, attention to detail, and comfort with library technology help create an environment where patrons feel welcomed, supported, and inspired to explore, learn, and return.

ROLE:

  • You provide strong readers advisory by engaging customers in conversation, understanding their interests, and connecting them with relevant books, media, and resources.
  • You warmly welcome customers into our library and help create a positive, engaging experience for every patron who walks through our doors.
  • You take pride in connecting members with materials quickly and efficiently.
  • You register new library members and maintain accurate account records, assisting with renewals, replacements, and general account questions in person, by phone, and online.
  • You assist customers in navigating the librarys catalog, digital collections, and online resources, helping them use these tools confidently and independently.
  • You provide technology assistance, helping customers with computers, mobile devices, printing, and digital services.
  • You assist in maintaining displays and public spaces that are visually appealing, current, and encourage discovery, particularly for adult audiences.
  • You are flexible, adaptable, and willing to assist in different areas to support the overall success of the library.

WHO YOU ARE:

  • You are confident engaging in readers advisory conversations and helping customers discover materials that match their interests.
  • You are a friendly, approachable communicator who connects easily with adult patrons and colleagues.
  • You have a working knowledge of basic library procedures, circulation practices, and lending policies.
  • You are comfortable using Windows, standard PC applications, and Google products such as Gmail, Docs, Sheets, and Calendar.
  • You are comfortable using and helping others with basic technology, including computers, smartphones, tablets, and digital resources.
  • You provide excellent customer service and are committed to creating a positive experience for every member.
  • You listen carefully, understand members needs, and easily connect them with the right resources or staff support.
  • You work efficiently, follow directions well, and manage multiple tasks in a busy environment.
  • You enjoy active, hands-on work and are comfortable with the physical demands of the role.
  • You are a team player who collaborates well with others and contributes to a supportive work environment.
  • You are flexible, adaptable, and open to learning in a changing environment.

COMPETENCIES:

  • Broad knowledge of cultural trends and literacy
  • Broad cultural competency knowledge and skills, and ability to work effectively with a diverse workforce and community
  • Demonstrated ability to provide welcoming, inclusive service to all patrons
  • Ability to positively adjust to change
  • Ability to develop and maintain strong working relationships with colleagues and community members
  • Excellent communication and social skills
  • Ability to anticipate and creatively solve problems with a flexible mindset
  • Deep personal dedication to public service

QUALIFICATIONS:

  • Bachelors degree plus one-year experience, or equivalent 2:1 combination (see equivalency chart here)
  • Technology literacy
  • A passion for public libraries
  • Commitment to customer service

LIBRARY VALUES:

  • To make the customer smile. Excellent customer service is what sets us apart from other libraries. Everyone will have a great experience each visit to the library.
  • To innovate. Our staff and trustees have a shared passion for innovation and creativity. We are thinking about new ways to deliver exceptional service every day.
  • To inform. We are committed to providing the best possible content to help connect our members with the information and research tools needed to make good decisions.
  • To listen. We want to hear from our members about how well we are doing in meeting their needs and how we can do better.
  • To collaborate. We know we work better together. We are committed to working with each other as well as other community organizations to make Winthrop a better place to live, learn and work.
  • To learn. We are eager to learn and love to lead. We continually look for trends and ideas that we can adapt to meet the needs of library customers.

This is a part-time position that includes paid holidays, along with generous prorated sick and vacation time.

To apply, please email your resume and a cover letter outlining your qualifications and interest in the position to rfortin@baileylibrary.org.

Salary: $21/hour

Website: www.baileylibrary.org

Source: 04-10-2026