To support the licensee in assessing and improving their establishment’s responsible alcohol service system

Management

Information, tips, best practices, and laws related to:

• Hiring and Training Staff
• Preventing Underage Service
• Identifying Minors
• Identifying Fake Identifications
• Preventing Purchases by Visibly Intoxicated Individuals
• Promotions & Signage

Copy of a checklist for the licensee to complete in order to:

• Identify strengths of the current responsible service system or practices,
• Identify areas for improving responsible service at the establishment, and
• Identify managing, hiring, and training practices which the establishment’s management intends to improve.

To offer a concrete way to honestly assess the licensee’s current practices; it is not meant to judge or shame

Management

A section for them to identify some best practices which they plan to put in place to meet current gaps

• Determine if the manager would be willing to complete the self assessment (recommended) so that they may identify which of the many Card ME tools best meet their needs
• Encourage the establishment to use the assessment tool to routinely (at least once every six months) conduct a “check-up” on their establishment’s responsible alcohol service system

Public area signs: These signs aim to provide customers with important information about state laws and business policies around alcohol sales

Employee area posters: These posters display some of the key information from the Card ME Guide.

Public area signs: customers

Employee area posters: employees

Public area signs: information on state's laws and responsible alcohol service best practices which the licensee is implementing

Employee area posters: notices about state laws and business policies regarding alcohol sales or service

Public area signs: They should be displayed in areas where customers can easily view them.

Employee area posters: They should be displayed in areas where employees will have time to read them thoroughly.

Designed to remind and/or prompt employees to assess the customer’s age and level of intoxication before proceeding with an alcohol service.

Servers

Questions servers should ask themselves every time they serve alcohol

Encourage the manager to display the sheet next to the register and in any other locations they feel is appropriate for the establishment

To provide employees with responsible alcohol service information and tips on an on-going basis

Employees

1 sheet of 10 different labels per employee

The labels are designed to adhere to paychecks or other correspondences routinely given to employees

To collect information from servers about alcohol-related incidents or purchase attempts which were refused

Servers and management

A tool to collect information to allow management and other employees to identify recurrent issues or troublesome customers. By tracking situations when alcohol sales were refused, the log may be able to show that the licensee takes reasonable effort to follow the liquor laws.

Employees log incidents of refusal or confiscated IDs

To have management collect signatures from employees stating that they understand the establishment's policies, procedures, and commitment to responsible alcohol sales.

Servers and management