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Maine Department of Labor
Bureau of Rehabilitation Services
Division for the Deaf, Hard of Hearing, and Late Deafened

Resource Guide for the Deaf, Hard of Hearing and Late Deafened

Black and white drawing of road to Mackworth Island

PLEASE NOTE: The Division for the Deaf, Hard of Hearing & Late Deafened compiles this list of resources for the use of people in Maine. The list may not be complete, and the inclusion of a resource should not be seen as an endorsement. See the instructions at the bottom of this page for submitting additions or corrections to the list.

Index

Introduction
Agencies and Hearing Assistance
Assistive Technology
Captioning
Children's Hearing Aids
Children's Services
Churches
Clinical
Complaints
Courts
Cued Speech
Deaf Blind
Education
Health Care
Hearing Ear Dogs
Interpreting
Lawyers
Organizations for the Deaf
Publications
Residential Support
Speech-Language Pathologists
State Offices
Substance Abuse
Summer Camps
Support Groups
Telephone Relay
TTY Abbreviations
TTY Directory
TTY Hotlines
TTY Do's and Don'ts
Appendicies:
Legal
Other Resource Guides


Resource Guide: INTRODUCTION

Last Updated; October 24, 2012

This directory is designed to be used by anyone interested in services for people who are deaf, hard of hearing, late deafened or speech impaired. To make the best use of this resource directory, you should:

  • Read through the directory to become familiar with all the services.
  • Use the toll-free numbers (800), (888) or (877) when available to save money.
  • Keep calling if you have trouble getting through to a phone number; then switch to using relay, sending a fax or email if you still can't get through.
  • TTY callers, as a courtesy: please tap the space bar so they will realize it's a TTY call. This does not relieve agencies of their obligation to answer silent TTY calls.
  • Keep in mind exactly what you want to know or get from this service. Ask direct questions - write down the answers.
  • Ask if payment is required for the service. Many services listed are free for qualifying clients.
  • Be aware of your rights as a consumer. If you are unhappy with a service and have tried to correct the situation, it is your right to file a complaint or grievance, end this service relationship, and to look elsewhere for information and resources.
  • Make the most of these services and enjoy them. They were put here to serve you! Make sure they do.
  • Report any changes, omissions or errors in this Resource guide to the Division for the Deaf, Hard of Hearing & Late Deafened.

    To submit updated information, please contact:

    Nancy Melanson at the Division for the Deaf, Hard of Hearing & Late Deafened:
    (207) 623-7958 (V)
    (207) 623-7998 (TTY)
    Email: Nancy.A.Melanson@maine.gov



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    Resource Guide: AGENCIES & HEARING AID ASSISTANCE

    Last Updated; September 23, 2014

    Alpha One

    South Portland office
    127 Main Street
    South Portland, ME 04106
    1-800-640-7200 or 767-2189 (V/TTY)
    1-866-906-5375 or 767-5387 (TTY)
    799-8346 (FAX)

    Bangor office
    1048 Union Street, Suite 2
    Bangor, ME 04401
    1-800-300-6016 or 941-6553 (V/TTY)
    1-877-229-8954 or 941-1915 (TTY)
    941-6410 (FAX)

    Presque Isle office
    549-1 Main Street
    Presque Isle, ME 04769
    764-6466 (V/TTY)
    1-800-974-6466 (V/TTY)
    764-5396 (FAX)

    Website: Alpha One

    Alpha One is a community-based enterprise directed and managed by people with disabilities dedicated to developing independent living opportunities. Alpha One promotes peer interaction, community resource utilization, and self-advocacy skills. It seeks to ensure equal opportunity and compliance with all disability-related laws through increased public awareness, professional consultation, and community advocacy. The Adaptive Equipment Loan Program (also known as mPower), Adaptive Driver Education, and Information and Referral Service are of special interest to deaf citizens and agencies who serve deaf clients. Low interest loans can cover hearing aids, flashing alert systems and agency TTYs. Interest rates are based on the borrower's monthly income and expenses, and loans may be for extended periods of time. A down payment may not be required. A loan of $2,500 or less could qualify for expedited approval.

    Title 7, Part B Grant Program provides financial assistance available through funds from the U.S. Department of Education and the Rehabilitation Services Administration. This grant is designed to help consumers with disabilities address: health and disability management, self-care, mobility and home accessibility, participation in community activities, communication, and learning difficulties. Funds are available to purchase services and adaptive equipment such as hand controls, lifts for vehicles, ramps, showers, hearing aids, TTYs, flashing alarms and signals.

    Hear in Maine is an Alpha One program that offers people resources to find hearing aid services and financial aid. They maintain a list of audiologists, hearing aid vendors, and financial resources. They look at eligibility for funding supports and where to find them. Contact Beth Mogan at Alpha One to discuss the resources available.

    127 Main Street
    South Portland, ME 04106
    1-800-640-7200 (V)
    Email: bmogan@alphaonenow.org
    Website: Hear in Maine

    Area Agencies on Aging

    Aging & Disability Resource Centers

    These agencies provide services to older adults, adults with disabilities and their families, including information and assistance, education, advocacy, insurance counseling, nutrition programs and caregiver education and support.

    Aroostook Agency on Aging, Inc.
    1 Edgemont Drive, Suite B
    Presque Isle, ME 04769
    1-800-439-1789 or 764-3396 (V/TTY)
    764-6182 (FAX)
    Email: stevefarnham@aroostookaging.org
    Website: www.aroostookaging.org

    Spectrum Generations
    One Weston Court, Suite 203
    P.O. Box 2589
    Augusta, ME 04338-2589
    1-800-464-8703 (TTY)
    1-800-639-1553 (V)
    622-7857 (FAX)
    Email: spectrum@spectrumgenerations.org
    Website: www.spectrumgenerations.org

    Eastern Area Agency on Aging
    450 Essex Street
    Bangor, ME 04401-3937
    1-800-432-7812 or 941-2865 (V)
    941-2869 (FAX)
    Email: info@eaaa.org
    Website: Eastern Area Agency on Aging

    Southern Maine Agency on Aging
    136 US Rt. 1
    Scarborough, ME 04074
    1-800-427-7411 or 396-6500 (V)
    883-8249 (FAX)
    Email: info@smaaa.org
    Website: www.smaaa.org

    SeniorsPlus
    8 Falcon Road
    Lewiston, ME 04243
    1-800-427-1241 or 795-4010 (V)
    795-4009 (FAX)
    Email: Info@SeniorsPlus.org
    Website: SeniorsPlus

    AUDIENT

    Administered by EPIC Hearing Healthcare
    17870 Castleton Street, Suite 320
    City of Industry, CA 91748
    1-866-956-5400 (V)
    626-435-0188 (FAX)
    Email: hear@epichearing.com
    Website: Audient

    AUDIENT, an alliance for accessible hearing care, is designed to assist income qualified hard of hearing people, nationwide, to access quality hearing aids and related care at significantly reduced costs. The AUDIENT program was developed by the non-profit Northwest Lions Foundation for Sight & Hearing and made possible through the help of dedicated providers and suppliers.

    The AUDIENT Program was designed for individuals whose income is above the government's established poverty levels, but still find it difficult to afford quality hearing care. Offers reduced cost hearing aids $1,290 to $2,400 for two new digital hearing aids, ear molds, a fitting, three follow-up visits, and a one-year manufacturers limited warranty period. Arrangements are made for referral to a participating hearing healthcare professional near you. Income requirements: Family size: One: $27,000 income, Two: $36,000, Three: $46,000.

    Family Violence Assistance Project

    P.O. Box 304
    Augusta, ME 04332-0304
    1-877-890-7788 or 623-3569 (V)
    621-6372(FAX)
    Email: fvp@familyviolenceproject.org
    Website: www.familyviolenceproject.org/

    The Project provides counseling, advocacy, referral, and shelter to victims of domestic violence.

    hear ME now!

    P.O. Box 896
    Portland, ME 04104
    Pam Dawson, Executive Director
    781-7199 (V)
    781-7201 (FAX)
    Email: info@hear-me-now.org
    Website: hear ME now!

    Our mission statement: hear ME now!, Maine’s only Auditory Oral Deaf Education Center, is committed to the families of deaf and hard-of-hearing children and ensures opportunities to learn to listen and speak through innovative teaching and technology.

    What we provide:
    • early intervention services in the home — how to help your baby learn to listen through play
    • parent support gatherings
    • consultative support to community preschools by an auditory oral teacher of the deaf
    • school age supports and consultation
    • professional development, and
    • adult rehabilitation to deaf and hard-of-hearing individuals who choose to learn to listen and speak.

    We are a member of OPTIONschools International — a consortium of programs dedicated to advancing excellence in listening and spoken language education.

    Our area of expertise: We use an auditory approach to spoken language development. This means we use listening first — supported by natural gestures, expressions and pictures — during language based activities. Auditory oral education is based on the perspective that acquiring competence in spoken language, both receptively and expressively, is a realistic goal for children who are deaf or hard of hearing. Research shows the first five years of life are critical to the development of the auditory cortex, the part of the brain that receives and processes spoken language input. Infants and children with hearing loss require early, consistent use of amplification and early intervention to access, stimulate and grow the auditory cortex. This requires targeted and meaningful listening and spoken language practice with professionals trained in integrating auditory skills development.

    Who we are: Our staff includes a certified early childhood special educator, certified speech/language pathologists, certified Listening and Spoken Language Specialists (LSLS), an Educational Audiologist, and certified Teachers of the Deaf who specialize in helping children who are deaf and hard of hearing learn to listen and speak. All of our direct support staff hold a certification in Listening and Spoken Language (LSLS) or are completing an extensive LSLS preparatory program.

    What is a Listening and Spoken Language Specialist? A Listening and Spoken Language Specialist has special training in promoting language development through listening. A LSLS holds an international certification from the Alexander Graham Bell Academy for Listening and Spoken Language. The Academy was established in 2005 to advance listening and talking opportunities for deaf or hard-of-hearing individuals through established standards of excellence.

    Our Listening and Spoken Language Specialists have:
    • A passing score on the international LSLS-AV certification exam.
    • A master’s degree in speech-language pathology, OR education of the hearing impaired.
    • A license/certificate to practice in Maine.
    • At least 30–80 hours of post-graduate study in Strategies for Listening and Spoken Language Development.
    • At least 900 clock hours of professional experience in the provision of auditory verbal therapy within the past three years. At least 750 of these hours must be in direct therapy, OR at least 15 clock hours per week for three school years directly teaching children with hearing loss to listen and talk in a Listening and Spoken Language Program.
    • Signed letters of recommendation from three families.

    Hear Now

    A Program of the Starkey Hearing Foundation
    6700 Washington Avenue South
    Eden Prairie, MN 55344
    1-800-328-8602 (V) (Ask for Hear Now)
    (952) 947-4497 (FAX)
    Contact person: Joanita Stelter, HEAR NOW Coordinator
    Email: nonprofit@starkey.com
    Website: Hear Now

    HEAR NOW, the U.S. program of the Starkey Hearing Foundation, provides hearing aids to adults and children who are permanent residents of the United States, meet the financial criteria and are approved for assistance. HEAR NOW is an organization of last resort; all other options for service must be used before HEAR NOW benefit is approved. To determine if someone meets the eligibility requirements, call 1-800-328-8602 (V). There is a nonrefundable processing fee of $125 per hearing aid.

    HEAR NOW also collects used hearing aids for recycling. Donations are tax deductible. Hearing aids should be packed in a padded envelope or box along with the clearly printed name and address of the donor . Send to HEAR NOW, A Program of the Starkey Hearing Foundation, 6700 Washington Avenue South, Eden Prairie, MN 55344. Acknowledgment letters will be sent within six weeks of receipt of donation.

    Help America Hear Program

    Foundation for Sight & Sound
    P.O. Box 1245
    Smithtown, NY 11787
    631-366-3461 (V)
    Email: info@foundationforsightandsound.org
    Website: Help America Hear Program

    The Help America Hear Program is designed to provide hearing aids to individuals who do not have the financial capacity to purchase them and who meet the other criteria defined by the program committee.

    Lion's Club

    Bruce Keezer, State Chair of Speech & Hearing
    426-2030 (V)

    Your local Lion's Club can donate toward hearing aids and adaptive equipment. Call the club nearest you to inquire about their speech and hearing program. The Lion’s Club will accept donations of old hearing aids in the eyeglass collection boxes. For information about your local club, call the above number.

    MaineCare Coverage in Nursing Facilities

    1-800-977-6740 (V)
    TTY Users Call Maine Relay 711

    Most items (hearing aids) needed by an individual in a nursing facility are covered by the MaineCare payment to the facility or use of the MaineCare ID. Individuals with medical expenses not covered by the MaineCare ID or the MaineCare payment at the facility may have these expenses deducted from their cost of care. These expenses are deducted starting the month following the month in which the bills are received in the local Department of Health and Human Services’ office. Contact MaineCare or the Division for the Deaf, Hard of Hearing & Late Deafened for more information.

    Maine Center on Deafness (MCD)

    68 Bishop Street, Suite 3
    Portland, ME 04103
    1-800-639-3884 (V/TTY within Maine)
    797-7656 (V/TTY)
    207-766-7111 (Front Desk VP)
    207-766-7113 (Public VP)
    797-9791 (FAX)
    John Dunleavy, Interim Executive Director
    Email: info@mcdmaine.org
    207-766-7114 (VP)
    Website: Maine Center on Deafness

    The Maine Center on Deafness (MCD) is a non-profit community resource center that serves to identify the needs and maximize the potential of D/deaf, hard-of-hearing, late-deafened and speech-impaired individuals throughout the State of Maine. MCD provides information, empowerment, advocacy and referral services to promote public awareness and understanding of Deaf culture through systemic change and individual advocacy under the Civil Rights Program. MCD hosts structured psycho-social support groups for Maine’s D/deaf, hard-of-hearing and non-verbal people who have intellectual disabilities through the use of visual-gestural communication and sign language. MCD can provide customized training to any organization regarding how to best serve the Deaf, hard-of-hearing and late-deafened members of the community.

    MCD also administers Maine's Adaptive Telecommunications and Emergency Notification System Equipment Program, through which Maine residents who cannot use traditional phones or hear emergency warnings over the radio can apply to receive low or no cost adaptive telephones, single hearing aids, deaf-blind equipment and pagers. In addition, MCD conducts communication and outreach efforts that deliver technology and service training to businesses and residents who use the Maine Relay System.

    Civil Rights Program

    Meryl Troop, CI, CT, SC:L, Civil Rights Program Manager
    Email: mtroop@mcdmaine.org

    Maine Center on Deafness (MCD) promotes the civil rights of D/deaf, late-deafened and hard-of-hearing people throughout the state. MCD advocates for D/deaf, late deafened and hard-of-hearing people for civil rights complaints related to hearing loss. MCD can help in employment, housing, federal, state and local government programs, education, or public accommodations like movie theaters, hospitals, nursing homes and doctors’ offices – anywhere communication is needed.

    MCD can advocate for and legally represent a person with hearing loss in meetings and administrative hearings such as school Individualized Education Plan (IEP) meetings, and before the Maine Human Rights Commission. MCD can help get needed accommodations such as amplified and other specialized telephones, captioning, educational services and interpreting. For criminal and family law issues, MCD Civil Rights Program will refer to other lawyers who specialize in those areas. MCD encourages Deaf people to come in or call us to help you understand important mail and documents.

    MCD also provides systemic advocacy for Maine people with hearing loss. This advocacy includes working with Maine state agencies and Maine’s Legislature. MCD runs the Deaf Rights Group (DRG), a statewide coalition of organizations and individuals committed to obtaining equal access for the D/deaf, late deafened and hard-of-hearing people in Maine. DRG is open to all and meets quarterly in Portland and annually in Augusta. Your input is always welcome.

    Visual Gestural Communication (VGC) Project

    Email: VGC@mcdmaine.org
    Michelle Ames, Coordinator
    Email: mames@mcdmaine.org

    Visual Gestural Communication (VGC) is often used by folks who have limited formal language skills. The VGC project delivers communication training for staff and families who work with adults with intellectual disabilities and limited language who are D/deaf, hard of hearing or nonverbal, and who are served by the Department of Health & Human Services. Visual Gestural Communication trainings and workshops are available on a limited basis for free, and can also be contracted on a fee for service basis. Please contact MCD for more information.

    Peer Support Group

    Email: PSG@mcdmaine.org
    Michelle Ames, Coordinator
    Email: mames@mcdmaine.org

    Individuals who are D/deaf, hard of hearing or nonverbal with intellectual disabilities or mental illness get together for educational and psychosocial activities that enhance communication and safety in their homes, jobs and communities. This group meets once a month in Bangor and Portland with special activities statewide. Please check our website or call the Maine Center on Deafness (MCD) for more information or to be added to the mailing list regarding Peer Support Group.

    Telecommunications Equipment Program (TEP)

    Sarah-Jane Wing, Telecommunications Equipment Program Manager/Hearing Aid Program Coordinator
    Email: sjwing@mcdmaine.org
    Scott Murray, Telecommunications Equipment Program Assistant Manager/Deaf-Blind Program Coordinator
    Email: smurray@mcdmaine.org

    Telecommunications Equipment: Telecommunication devices, including TTYs, amplified telephones, speakerphones, single hearing aids, deaf-blind equipment and other specialized telephone equipment are either loaned or sold on a cost-share basis to eligible individuals who are unable to use regular telephone equipment effectively because they are D/deaf, hard of hearing, or have one or more speech, vision, cognitive or mobility disability (ies). Individuals are required to provide proof of disability as well as documentation of annual household income. The staff will provide information and training on use of the various types of equipment that an individual may need and are available to assist if there are problems with the equipment functioning correctly and addressing the individual’s needs.

    Emergency Alert Notification Equipment: Individuals who are D/deaf, late deafened or hard of hearing are eligible to receive, either on a loan or cost-share basis, equipment that will allow them to receive emergency alert notifications that are not accessible to them via normal television and/or radio transmission.

    TTY Directory: MCD publishes an annual directory of TTY users and TTY access numbers for public and private agencies. The directory also includes contact information for videophone users (for Video Relay Service and direct videophone communication) and any other personal information which individual members of the Deaf community request to have included in their listings. Updates will be made available on the MCD website.

    To apply for the Telecommunications Equipment or Emergency Notification System Program, contact MCD or download an application from the MCD website.
    Maine Center on Deafness

    Communication and Outreach

    Elaine Williams, Outreach and TEP Specialist
    Email: ewilliams@mcdmaine.org

    MCD’s Communication and Outreach Program provides statewide remote office hours, information, and education related to all the MCD services including the Maine Relay System.

    The Outreach Program also strives to educate businesses, professional associations, educational institutions, and private and government agencies, as well as the general public, about the unique needs of the D/deaf, hard of hearing, and late deafened. Special emphasis is placed on the Maine Relay Service and how to make and receive relay calls. Outreach Program staff provide educational presentations, public awareness materials, in-service training and workshops in locations across the state. Exhibits are provided for conferences, trade shows and other public meetings.

    The Outreach Program has an array of print materials available, including informational brochures and educational materials regarding making and receiving all types of relay calls. Outreach staff also provide training and assistance to new relay users and their families and friends, and assist in resolving any problems that relay users may have in accessing the Maine Relay Service and completing their calls.

    MCD also offers a quarterly newsletter publication. Contact MCD to add your name to the mailing list or read the electronic copy on our website, Maine Center on Deafness

    Maine Adaptive Sports & Recreation (formerly Maine Handicapped Skiing)

    Sunday River Ski Resort
    8 Sundance Lane
    Newry, ME 04261-3228
    1-800-639-7770 (V)
    824-2440 (V)
    824-0453 (FAX)
    Email: info@maineadaptive.org
    Website: Maine Adaptive Sports & Recreation

    Free year-round recreation lessons and programs for children aged 4+ and adults with physical disabilities. Sports include fishing, hiking, alpine skiing, nordic skiing, snowboarding, canoeing, kayaking, cycling, and golf, and take place at various sites and resorts throughout Maine. All equipment and instruction is provided. Call or visit the website for more information or to register for programs.

    Maine State Housing Authority/MaineHousing

    353 Water Street
    Augusta, ME 04330
    207-626-4600 (V)
    1-800-452-4668
    TTY Users Call Maine Relay 711
    626-4678 (FAX)

    If you live in subsidized housing, check with your property manager regarding deducting medical expenses such as hearing aids and hearing aid batteries from your monthly rent at your annual review.

    Medicare

    1-800-633-4227 (V)
    1-877-486-2048 (TTY)
    Website: Medicare

    Medicare may offer some funding towards the purchase of hearing aids under some Advantage Plans or Part C. Refer to your “Summary of Benefits” or call the phone number on the back of your card to see if you qualify.

    New England ADA Center-DBTAC

    A Project of the Institute for Human Centered Design [formerly Adaptive Environments]
    200 Portland Street, Suite 1
    Boston, MA 02114

    Oce Harrison, Ed.D., Project Director
    1-800-949-4232 (V/TTY)
    (617) 482-8099 (FAX)
    Email: ADAInfo@NewEnglandADA.org
    Website: New England ADA Center-DBTAC

    Provides federally approved information and training to individuals, businesses, and organizations about the Americans with Disabilities Act. An educational resource – not an enforcement agency. Inquiries will be kept confidential.

    Project Grace

    Scarborough, ME
    207-883-5111
    Email: pgme@projectgracemaine.org
    Website: www.projectgracemaine.org

    Project Grace is for Scarborough residents only. Project Grace helps to connect residents with necessary services, such as heat assistance, rent assistance, “In-Kind Giving” during the holidays, clothing, food and financial assistance for hearing aids.

    Travelers Protective Association of America Scholarship Trust for the Hearing Impaired (TPA)

    3755 Lindell Boulevard
    St. Louis, MO 63108-3476
    314-371-0533 (V)
    314-371-0537 (FAX)
    Email: support@tpahq.org
    Website: Travelers Protective Association of American Scholarship Trust for the Hearing Impaired

    TPA provides assistance to persons who would benefit from mechanical devices, medical care and specialized education or treatment and are unable to provide the funds themselves. There is no restriction on age, sex, race or creed. You must be a United States citizen. Grants may be used to purchase hearing aids, assistive listening equipment or to help with the cost of a cochlear implant.

    TRICARE Regional Office (TRO)

    Family of Armed Service Members Eligible for Hearing Aids
    North Tel: 1-877-874-2273 (V)
    South Tel: 1-800-444-5445 (V)
    West Tel: 1-888-874-9378 (V)
    Overseas beneficiaries may call 1-888-777-8343 (V)
    Website: Tricare

    The National Defense Authorization Act for fiscal year 2002, provides active-duty family members (ADFMs) who meet specific hearing loss requirements the eligibility to receive hearing aids, services, and supplies as a TRICARE benefit. Service physicians and audiologists from the Department of Defense and Veterans Affairs have helped Tricare officials to establish separate hearing-level thresholds for adults and children. More information may be obtained from the Tricare website. Previously, hearing aids and services were only available to those beneficiaries who were in the Program for Persons with Disabilities (PFPWD).

    The criteria for an adult ADFM to qualify for hearing aids and services are 40 decibel (dB) hearing loss (HL) or greater in one or both ears when tested at one of the following frequencies; 500, 1,000, 1,500, 2,000, 3,000 or 4,000Hz; or 26dB HL or greater in one or both ears at any three or more of those frequencies (mentioned previously); or a speech recognition score less than 94 percent.

    The criterion for children of active duty service members to qualify for hearing aids and services is 26dB HL or greater hearing threshold level in one or both ears when tested in one of the following frequency ranges: 500, 1,000, 2,000, 3,000 or 4,000Hz.

    Eligible TRICARE beneficiaries will receive all medically necessary and appropriate services and supplies, including hearing examinations administered by authorized providers that are required in connection with this benefit. Eligible beneficiaries who suspect they or a family member may have a hearing loss should schedule an appointment with their primary care manager or medical provider for an examination. Beneficiaries will then be referred to an audiologist for any necessary tests.

    Veterans Administration (VA)

    Audiology
    1-877-421-8263, Ext. 4142
    VA Health Benefits Service Center
    1-877-222-8387

    If you are a veteran, check with the VA to see if you qualify for hearing aids. You may qualify if you have a 10% service-connected disability (for any reason) and a hearing loss. To apply for a service-connected disability and pension compensation, you must fill out a VA form 526. Veterans with very low income may be eligible for healthcare through the VA. This will cover hearing aids and may also include TTYs, telephone amplification devices, personal listening systems and cochlear implants.

    Vocational Rehabilitation (VR)

    Bureau of Rehabilitation Services
    Department of Labor

    The Division of Vocational Rehabilitation, also known as "VR," helps people with physical, mental, or emotional disabilities to get and keep a job.

    Hearing Aids and Vocational Rehabilitation: The Vocational Rehabilitation Program (VR) can help eligible Maine VR clients get hearing aids if their hearing loss disability is a barrier to employment. See hearing aid procurement website: Hearing Aid Procurement

    Terry Morrell, Regional Manager
    207-470-7668 (VP)
    207-623-7957 (TTY)
    207-287-5292 (FAX)
    Email: Terry.L. Morrell@maine.gov

    Rehabilitation Counselors for the Deaf (RCD)

    REGION I
    Bureau of Rehabilitation Services
    185 Lancaster Street, Suite 101
    Portland, ME 04101-2453
    Joe Roquebecil
    Email: Joseph.Roquebecil@maine.gov
    207-221-5526 (Portland VP)
    207-805-7293 (Saco VP)
    207-441-5574 (Text/IM)
    207-775-7870 (FAX)

    Serving Cumberland and York counties.

    John Post
    207-591-4128 (VP)
    Email: John.I.Post@maine.gov

    Serving Androscoggin, Cumberland, Franklin, Oxford, Sagadahoc and York counties.

    REGION II
    Bureau of Rehabilitation Services
    5 Mollison Way
    Lewiston, ME 04240
    207-514-0183 (VP)
    207-689-5887 (Text)
    207-753-9051(FAX)
    John Post
    Email: John.I.Post@maine.gov

    Serving Androscoggin, Cumberland, Franklin, Oxford, Sagadahoc and York counties.

    REGION III
    Bureau of Rehabilitation Services
    73 State House Station
    21 Enterprise Drive, Suite 2
    Augusta, ME 04333
    207-226-7270(VP)
    207-287-6252 (TTY)
    287-6249 (FAX)
    Sitara Sheikh
    Email: Sitara.N.Sheikh@maine.gov

    Virginia Pelletier, Rehabilitation Assistant
    207-470-7670 (VP)
    287-6249 (FAX)
    Email: Virginia.C.Pelletier@maine.gov

    91 Camden Street, Suite 202
    Rockland, ME 04841
    207-226-7270 (VP)
    594-1858 (FAX)
    Sitara Sheikh
    Email: Sitara.N.Sheikh@maine.gov

    REGION IV
    Bureau of Rehabilitation Services
    45 Oak Street, Suite 1
    Bangor, ME 04401
    207-433-5234 (VP)
    561-4027 (FAX)

    Bureau of Rehabilitation Services
    66 Spruce Street, Suite 3
    Presque Isle, ME 04769
    207-433-5234 (VP)
    760-6316 (FAX)


    Penobscot Community Health Center (PCHC)/Warren Center

    P.O. Box 439
    Bangor, ME 04401
    941-2850 (V)
    1-877-542-9000 (Toll Free V)
    941-4932 (TTY)
    941-2852 (FAX)
    Website: Penobscot Community Health Center (PCHC)/Warren Center

    Ann Marie Power, Practice Manager
    MaryBeth B. Richards, MS, CCC-SLP, Clinical Leader

    Our Mission: The PCHC/Warren Center provides evaluations, therapies and technologies in the areas of speech, language development and hearing to children and adults of Central and Eastern Maine.

    Audiology: The PCHC/Warren Center provides complete audiometric evaluations performed by our licensed, certified doctors of audiology. Evaluations include a number of specialized tests for infants, children and adults that assess hearing ability and type of loss, such as nerve damage or ear infection.

    Complete Hearing Aid Services: Hearing aids may be purchased through the PCHC/Warren Center after a complete diagnostic evaluation. With recommendations from the audiologists, you can choose from a wide variety of hearing aids, including programmable and digital aids. The PCHC/Warren Center offers a 30-day trial period and a two-year warranty with any new hearing aid. Hearing aid repairs and servicing are available for most makes and models.

    The Regional Hearing Aid Bank: ReHAB for short, is designed to provide one hearing aid to those members of our community who are unable to afford them. It utilizes donated behind-the-ear hearing aids that can be refurbished and reprogrammed for use by another person. The ReHAB program is designed particularly for members of the community who are unable to be served by the Veterans’ Administration, Vocational Rehabilitation program, insurances or other third-party providers and whose annual income is less than 200 percent of the federal poverty level.

    There is an application process and a waiting list (which can be up to three years long, depending on funding available) for these services. Applications are available by calling the PCHC/Warren Center at 941-2850 or may be picked up at the PCHC/Warren Center office at 175 Union Street, Bangor. The contact person is Tammi LeBrecque, Email: tlebrecque@pchcbangor.org.

    Donations of hearing aids to benefit the ReHAB program are always accepted. Behind-the-ear hearing aids of all makes and models are those used for refurbishment and placement. In-the-ear hearing aids are recycled, and the proceeds are then used to help with the costs of refurbishing the behind the ear hearing aids. Hearing aids may be dropped off or mailed to the PCHC/Warren Center office at 175 Union Street, Bangor, Maine 04401.

    Cochlear Implant Mapping: Besides hosting the only such program in central, eastern or northern Maine, the PCHC/Warren Center also is the area's only cochlear implant programming/mapping facility and one of three in New England. The others are located in New Hampshire and Massachusetts. PCHC/Warren Center staff work closely with staff of all three implant teams.

    Women, Work and Community

    North Central/Down East Region
    1 University Drive
    UMA-Bangor Campus
    Bangor, ME 04401
    Contact: Sarah Joy Chaples
    262-7842 (V)
    1-800-442-2092 (V)
    TTY users call Maine Relay 711
    262-7951 (FAX)
    Email: Sarah.Chaples@maine.edu

    Website: Women, Work and Community

    Women, Work and Community mission: We help individuals recognize strengths, overcome barriers, find resources, develop a plan, take action towards their goals: start a business, find a career, return to school, build assets, be active in the community.



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    Resource Guide: ASSISTIVE TECHNOLOGY

    Last Updated; January 6, 2014

    These listings are for your convenience; they are not meant as an endorsement.

    Harris Communications
    15155 Technology Drive
    Eden Prairie, MN 55344-2277
    866-789-3468 (VP)
    952-388-2152 (VP)
    1-800-825-9187 (TTY)
    1-800-825-6758 (V)
    (952) 906-1099 (FAX)
    Email: info@harriscomm.com
    Website: Harris Communications

    Hartling Communications
    P.O. Box 1189
    Burlington, MA 01803
    (781) 270-6710 (TTY)
    1-800-672-9455 (TTY)
    (781) 789-9203 (V)
    1-800-475-3183 (V)
    (781) 229-6933 (FAX)
    Email: info@hearitbetter.com

    Hear More
    42 Executive Blvd.
    Farmingdale, NY 11735-4710
    1-800-281-3555 (TTY)
    (631) 752-1145 (VP)
    1-800-881-4327 (V)
    (631) 752-0689 (FAX)
    Email: sales@hearmore.com
    Website: Hear More

    Assisted Access-NFSS, Inc.
    822 Preston Court
    P.O. Box 230
    Lake Villa, IL 60046
    1-800-950-9655 (V/TTY)
    (847) 265-8022 (V/TTY)
    (847) 265-8044 (FAX)
    Email: assistedaccess-nfss@comcast.net

    Phone-TTY, Inc.
    Anna M. Terrazzino, President
    28 Woodcrest Road
    Boonton, NJ 07005
    1-866-757-1555 (VP)
    (973) 402-1923 (TTY)
    Email: phonetty@aol.com

    Weitbrecht Communications, Inc. (WCI)
    1500 Olympic Blvd.
    Santa Monica, CA 90404
    1-800-233-9130 (V/TTY)
    (310) 656-4924 (V/TTY)
    (310) 450-9918 (FAX)
    Email: sales@weitbrecht.com
    Website: Weitbrecht Communications

    Maine CITE Coordinating Center

    University College, University of Maine System
    46 University Drive
    Augusta, ME 04330
    621-3482 (TTY)
    621-3195 (V)
    629-5429 (FAX)
    Email: kpowers@maine.edu
    Website: Maine CITE Coordinating Center

    Maine CITE (Consumer Information and Technology Training Exchange) offers activities and services that help people of all ages with disabilities access and obtain assistive and universally designed technology.

    Get AT Stuff is an online equipment exchange service that helps Maine citizens buy and sell lightly used assistive technology and medical/adaptive equipment. The site is designed to get devices that are no longer being used into the hands of people who want them and could benefit from them. Items can be listed for sale or free and unlike some similar services, there is no listing fee. Website: Get AT Stuff

    ALLTECH

    400 Riverside Street, Suite A4
    Portland, ME 04103
    207-321-6080 X3314
    1-888-748-4018 (FAX)

    1129 Union Street, Airport Mall (Next door to Radio Shack)
    Bangor, ME 04401
    207-947-9180
    Website: ALLTECH

    ALLTECH provides free of charge assistive technology assessments, device demonstrations, short-term loans, sale of used assistive technology, training, consultations, and technical assistance in the areas of assistive technology, accessible instructional materials, specialized software, web accessibility and universal design in education.

    Maine Public Assembly Spaces with Assistive Listening

    Updated 11/21/13
    To add to this list or make corrections please contact: Eric.Dibner@maine.gov

    Induction Loop

    Franco American Heritage Center – Lewiston
    Alumni Hall, Bowdoin College – Brunswick
    Augusta Armory Drill Hall – Augusta
    Episcopal Church of St. John Baptist – Thomaston
    Woodland First Baptist Church – Caribou

    FM System

    Gracie Theater, Husson University – Bangor
    VA Hospital Theater – Togus
    Ogunquit Playhouse – Ogunquit
    The Strand Theater – Rockland
    Leura Hill Eastman Performing Arts Center, Fryeburg Academy – Fryeburg
    UCC Old South Congregational Church – Hallowell
    Congregation Bet Ha’am – South Portland
    Little Falls Baptist Church – Standish
    Christchurch – Portland
    Allagash Brewing Company – Portland
    Colby College – Waterville:

  • Diamond Building Ostrove Auditorium
  • Alumni Center - Parker-Reed Room
  • Lovejoy Building - Room 100
  • Keyes Building - Room 105
  • Arey Building - Room 005
  • Olin Science Building - Room 001
  • Infrared System

    Merrill Auditorium – Portland
    Portland Stage Company – Portland
    Collins Center for the Arts, University of Maine – Orono
    Penobscot Theatre, Bangor Opera House – Bangor

    Assistive Listening Device Type Unknown

    Augusta Civic Center
    Bangor Auditorium
    The Theater at Monmouth – Monmouth
    Dana Center, Maine Medical Center – Portland
    Rines Auditorium, Portland Public Library – Portland
    University of Southern Maine:

  • Hannaford Hall, Abromson Community Education Center – Portland
  • Cohen Education Center, Osher Map Library – Portland

    The Legislature -- Assistive listening equipment is available in the Senate and House chambers and in legislative hearing rooms. American Sign Language interpreters are available on Wednesdays and Thursdays from 9:00-4:00 during the legislative session. Generally, interpreters can be scheduled to interpret legislative meetings on those days and are available to help legislators communicate with constituents visiting the State House during these hours.
    Contact: Teen Ellen Griffin, Manager
    Legislative Information Office
    100 State House Station
    Room 121, State House
    Augusta, ME 04333
    287-1692 (V)
    287-1580 (FAX
    287-6826 (TTY)

    The Courts -- The Administrative Office of the Courts provides assistive listening equipment at each court house.
    Contact: Hanna Sanders, Esq., Access to Justice Coordinator
    822-0703 (V)



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    Resource Guide: CAPTIONING, CART SERVICES & C-PRINT

    Last Updated; August 12, 2014

    CLOSED CAPTIONING

    **For more information on captioning and captioning service vendors, see the website for Captioned Media Program

    Automatic Sync Technologies
    877-278-7962
    Email: info@automaticsync.com
    Website: Automatic Sync Technologies

    Automatic Sync Technologies provides a web-based captioning service that allows users to submit media content via the web and get caption results for web media (Windows Media, QuickTime, Flash, YouTube, and Real), podcasts, DVDs, or broadcast media. Captioning with AST is cheaper, faster and easier than traditional captioning.

    Closed Caption Maker
    Walter Gallant
    1955 Kensington Street
    Harrisburg, PA 17104
    1-800-527-0551 (V)
    Email: wgallant@ccmaker.com
    Website: Closed Caption Maker

    "Closed-Captioning of video at affordable prices, with a 100 percent satisfaction guaranteed or your money back." We now caption "streaming video" over the Internet. Prices are posted on our website.

    Custom Captions
    Alice Durrant
    458 South 2470 West
    Provo, UT 84601
    (801) 370-9878 (V)
    Email: customcaptions@comcast.net

    National Association of the Deaf approved provider of post-production closed-captioning and subtitles. Exceptional captioning, quality at low rates. Quick turn around times. Complete satisfaction guaranteed.

    Karasch & Associates
    1646 West Chester Pike, Suite 4
    West Chester, PA 19382
    1-800-621-5689 (V)
    (619) 696-2008 (FAX)
    Email: cart@karasch.com
    Website: www.karasch.com
    Audrey Greco, Vice President Business Development

    We provide real-time live captioning for individuals, large events, broadcast (television or web), and off-line captioning for any pre-existing video. We provide real-time captioning in English, Spanish, and French, and off-line captioning in a variety of foreign languages, including Mandarin, Japanese, Swahili, Vietnamese, Bosnian, Sorani, and Kirundi.

    Video Caption Corporation
    88 Hunns Lake Road
    Stanfordville, New York 12581
    800-705-1203 (V)
    800-705-1207 (FAX)
    Email: ccarlson@vicaps.com
    Website: Video Caption Corporation

    At Video Caption Corporation, we provide high quality English and Spanish off-line closed captioning, and multi-language subtitling services for videos and DVDs. We close caption and subtitle videos in standard and high definition formats, as well as for the Internet.

    Video Production Services
    Carol Lane
    North Monmouth, ME 04265
    933-3896 (V)
    1-800-848-8550 (V)
    Email: info@videops.com
    Website: Video Production Services

    Maine-based, award-winning production and post-production company offering personal attention for your post-production closed-captioning and subtitling needs. Reasonable rates and local pick-up/drop-off service available.

    COMPUTER-ASSISTED REAL-TIME TRANSCRIPTION (CART)

    CART is a word-for-word, speech-to-text translation service, using closed-captioning technology, for people who need visual communication access. Unlike computerized note-taking or abbreviation systems, which summarize information for consumers, CART provides a complete translation of all spoken words, which allows consumers to decide for themselves what information is important to them. CART consumers include people with hearing loss, individuals with cognitive or motor challenges, people who wish to improve reading/language skills and those with other communication barriers. A CART provider uses a steno machine, real-time software and notebook computer to render instant speech-to-text translation on a computer monitor or other display to benefit an individual consumer or a larger group in any number of settings: classrooms; business, government and educational functions; courtrooms, hospitals, religious, civic, cultural, recreation or entertainment events. Text files are available. Services may be performed on-site or from a remote location via the Internet.

    Maine CART & Captioning Service
    Marsha Dulac-Swain
    660 South Belfast Avenue
    Augusta, ME 04330
    207-242-9378 (V & Text)
    Email: swain.marsha@gmail.com
    Website: Maine CART & Captioning Service
    Maine CART Facebook

    Caption Logic
    Shari Majeski, CCP, CBC
    952-388-1546 (V)
    207-650-9316 (Text)
    Email: majeski.shari@gmail.com
    Website: Caption Logic

    Nationally certified provider of CART and captioning services. Speech-to-text solutions for webinars, conferences, distance education, public events, broadcast, videos. Display options for a single individual or for groups. Captions can interface over the Internet with various platforms, including Blackboard, Adobe Connect, Daktronics.

    Karasch & Associates
    1646 West Chester Pike, Suite 4
    West Chester, PA 19382
    1-800-621-5689 (V)
    (619) 696-2008 (FAX)
    Email: cart@karasch.com
    Website: www.karasch.com
    Audrey Greco, Vice President Business Development

    We provide CART (Computer Aided Real-time Translation) services that can be utilized for both groups and individuals. This service allows the client to view and read the captions of what is being said, in real-time. This service is also available on-site (in person) or remotely in a variety of technical A/V formats (e.g., large screen, webinars, online meeting centers, etc.) The versatility of our services has proven to be a beneficial tool for those who are deaf or hard of hearing.

    Jennifer M. Rodrigues
    P.O. Box 20278
    Castro Valley, CA 94546
    (510) 888-9825 (V)
    Email: Jenniferrod@compuserve.com

    Dayette J. Zampolin, RMR, CRR, CCP
    697 Jug Tavern Road
    Downsville, NY 13755
    (607) 363-7808 (V)
    Email: snomoette@citlink.net
    Website: Captionears

    Remote CART specialist. Classroom, medical appointments, conferences. Instantaneous translation to your location via Internet. Roughly-edited transcript provided ASAP after session to client’s email address. Free demonstrations. Remote CART may be utilized for Distance Education as well. Live translation can be viewed and saved by the client, and the translation can be synched to the recorded audio/video before posting to the Internet.

    C-PRINT CAPTIONISTS

    C-Print is a real-time computer-aided speech-to-text transcription system that can be used as a support option to deaf and hard-of-hearing individuals. A C-Print captionist types the information into a laptop computer. The information is provided via laptop, TV or on screen with an option of two-way communication. C-Print provides a summary of the spoken information. It is not a word-for-word translation. The C-Print system has been used in Maine at public and private post-secondary schools, high schools, workshops, special events, school board meetings and with state agencies. Transcripts are made available via hard copy, disk or email. C-Print is also available for use with consumers who have low vision, blindness, cerebral palsy, attention-deficient hyperactivity disorder, learning disabilities or who speak English as a second language.

    Access Captioning Technology (ACT)
    Lisa Sorenson
    P.O. Box 614
    Gorham, ME 04038
    222-2882 (V/TTY/FAX)
    Email: act@maine.rr.com



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    Resource Guide: CHILDREN’S HEARING AIDS & AUDITORY TRAINERS

    Last Updated; February 18, 2014

    Dorothy Ames Trust Fund

    Trust Client Services
    Key Trust Mail Code NY-31-66-0942, Albany, NY
    66 South Pearl Street, 9th Floor
    P.O. Box 22042
    Albany, NY 12207
    Edward DeLuccia, Assistant Vice President
    1-866-238-8650 (V Toll-free)
    (518) 257-9670 (FAX)

    Through grants, the fund assists deaf children in New England to purchase hearing aids and hire auditory trainers and to teach them to use their voices as distinguished from sign language. To apply, provide a copy of an audiologist report, a statement of need from parents, an estimate of cost for equipment or services requested, and a copy of the parents most recent, signed tax return.

    Howard & Espa Michaud Charitable Trust

    30 Skyway Drive
    Unit 100
    Caribou, ME 04736

    Contact Person: Judy DeMerchant
    1-800-432-7366(V)
    TTY Users Call Maine Relay 711
    493-4168 (FAX)
    Email: judy.demerchant@maine.gov

    This trust is designed to assist “children from the Aroostook County area, with special emphasis on children from the greater Presque Isle area, who are in need of special treatment related to audio disorders or deficiencies." Funds may be used exclusively for the care, treatment and/or furnishing of devices for children with hearing impairments or disorders. All other funding sources must be accessed first.

    Insurance Companies are required to provide hearing aid coverage for children up to the age of 18 years (there are a few exceptions). Contact your insurance company for details. To view the law go to www.mainelegislature.org/legis/statutes/24-A/title24-Asec2762.html

    MaineCare

    11 State House Station
    Augusta, ME 04333-011
    1-800-977-6740 (V)
    TTY Users Call Maine Relay 711

    MaineCare provides limited coverage on hearing aids for children 21 years of age and under. Contact MaineCare for more details.

    Miracle-Ear Children's Foundation

    P.O. Box 59261
    Minneapolis, MN 55459-0261
    1-800-234-5422 (V)

    The Miracle-Ear Children's Foundation works in cooperation with local Miracle-Ear Centers nationwide to provide free hearing aids, services and support materials to children age 16 and under whose families do not qualify for public assistance, yet cannot cover the expense of hearing aids. The yearly gross wages required for assistance is under $50,000, and the child must live in the United States. The Miracle-Ear Children's Foundation, a national nonprofit organization headquartered in Plymouth, Minnesota, receives funding from Miracle-Ear, Inc. and through individual donations.

    Penobscot Community Health Center (PCHC)/Warren Center

    P.O. Box 439
    Bangor, ME 04401
    941-2850 (V)
    1-877-542-9000 (Toll Free V)
    941-4932 (TTY)
    941-2852 (FAX)
    Website: Penobscot Community Health Center (PCHC)/Warren Center

    Ann Marie Power, Practice Manager
    MaryBeth B. Richards, MS, CCC-SLP, Clinical Leader

    Our Mission: The PCHC/Warren Center provides evaluations, therapies and technologies in the areas of speech, language development and hearing to children and adults of Central and Eastern Maine.

    Audiology: The PCHC/Warren Center provides complete audiometric evaluations performed by our licensed, certified doctors of audiology. Evaluations include a number of specialized tests for infants, children and adults that assess hearing ability and type of loss, such as nerve damage or ear infection.

    Complete Hearing Aid Services: Hearing aids may be purchased through the PCHC/Warren Center after a complete diagnostic evaluation. With recommendations from the audiologists, you can choose from a wide variety of hearing aids, including programmable and digital aids. The PCHC/Warren Center offers a 30-day trial period and a two-year warranty with any new hearing aid. Hearing aid repairs and servicing are available for most makes and models.

    The Regional Hearing Aid Bank: ReHAB for short, is designed to provide one hearing aid to those members of our community who are unable to afford them. It utilizes donated behind-the-ear hearing aids that can be refurbished and reprogrammed for use by another person. The ReHAB program is designed particularly for members of the community who are unable to be served by the Veterans’ Administration, Vocational Rehabilitation program, insurances or other third-party providers and whose annual income is less than 200 percent of the federal poverty level.

    There is an application process and a waiting list (which can be up to three years long, depending on funding availability) for these services. Applications are available by calling the PCHC/Warren Center at 941-2850 or may be picked up at the PCHC/Warren Center office at 175 Union Street, Bangor. The contact person is Tammi LeBrecque, Email: tlebrecque@pchcbangor.org.

    Donations of hearing aids to benefit the ReHAB program are always accepted. Behind-the-ear hearing aids of all makes and models are those used for refurbishment and placement. In-the-ear hearing aids are recycled, and the proceeds are then used to help with the costs of refurbishing the behind-the-ear hearing aids. Hearing aids may be dropped off or mailed to the PCHC/Warren Center office at 175 Union Street, Bangor, Maine 04401.

    Cochlear Implant Mapping: Besides hosting the only such program in central, eastern or northern Maine, the PCHC/Warren Center also is the state's only cochlear implant programming/mapping facility and is one of three in New England. The others are located in New Hampshire and Massachusetts. PCHC/Warren Center staff work closely with staff of all three implant teams.



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    Resource Guide: CHILDREN’S SERVICES

    Last Updated; May 14, 2014

    Cambridge Hospital

    Deaf Services
    1439 Cambridge Street
    Cambridge, MA 02139
    Sanjay Gulati, MD, Child & Adolescent Psychiatrist
    Lauren Imperatore, PhD, Team Leader
    (617)-665-3458 (V)
    (617)-665-1055 (TTY)
    (617)-665-1973 (FAX)

    Provides evaluations, individual, family and marital therapy for deaf and hard-of-hearing individuals and their families. The Child, Adolescent, and Adult Inpatient Psychiatric Units at Cambridge Health Alliance also have extensive experience in treating deaf and hard-of-hearing individuals. American Sign Language and certified deaf interpreting is readily available.

    Child Development Services (CDS)

    146 State House Station
    Burton Cross State Office Building, 5th Floor
    Augusta, Maine 04333-0146
    624-6660 (V)
    TTY Users Call Maine Relay 711
    624-6661 (FAX)

    Child Development Services (CDS) is the statewide system responsible for providing services to children ages birth to five (not yet in school) who have disabilities under the Individuals with Disabilities Education Act (IDEA). This program is funded through the federal IDEA. CDS operates nine regional offices throughout the state to arrange and deliver early intervention, special education and other related services to children and their families. CDS will find a consultant who will work with the family to provide services and support to the child and family until the child enters school.

    Child Protective Intake-Department of Health and Human Services

    11 State House Station
    Augusta, ME 04333-0011
    1-800-452-1999 or 626-8620 (V)
    TTY Users Call Maine Relay 711
    287-5065 (FAX)

    24-hour hotlines to report child abuse and neglect statewide.

    Maine Behavioral Healthcare (formerly Community Counseling Center)

    165 Lancaster Street
    Portland, ME 04101
    207-874-1043 (TTY)
    207-874-1030 (V)
    874-1044 (FAX)
    Email: info@commcc.org
    Website: Community Counseling Center

    For over a decade, Community Counseling Center (now Maine Behavioral Healthcare) has been pleased to offer high-quality mental health and family services to deaf, hard-of-hearing, deaf-blind, and late-deafened children and adults throughout Maine. This highly specialized program offers individual, couples, family and group counseling, and case management services, provided by licensed therapists who are fluent in American Sign Language and English. Our staff is aware of the unique needs and diversity of the deaf and hard-of-hearing communities. We also offer services to hearing children, siblings, parents, and family members of deaf individuals.

    Our counseling services can help individuals and families with:
    • Depression and anxiety.
    • Acute and chronic mental illness.
    • Relationship, couple, and family problems.
    • Parenting challenges.
    • Behavioral and emotional problems in children.
    • Abusive or destructive relationships.
    • Sexual and/or physical abuse.
    • Separation and/or divorce.
    • Loss of loved ones.
    • Family crises.

    Case Management is a MaineCare-funded service that is designed to support children and adults in identifying and accessing resources and services in their community.

    Our case managers can:
    • Connect children, adults, elders and their families to natural supports and community resources.
    • Coordinate services and streamline communications between multiple providers.
    • Facilitate referrals for needed resources.
    • Work with individuals to create effective service plans.

    Deaf culture-friendly counseling and case management services are available in our Portland office, located in the heart of the Bayside neighborhood. MaineCare, Medicare and most commercial insurance is accepted; self-pay and sliding-fee-scale options are also available.

    Kristine Dach, LCPC, MHRT/C, NCC, Program Supervisor/Clinician
    207-619-5747 (VP)
    207-874-1030 Ext. 272 (V)
    Email: dachk@commcc.org

    Echo Kaply-Smith, LCSW, Clinican
    207-619-5748 (VP)
    207-874-1030, Ext. 493 (V)
    Email: kaplye@commcc.org

    Tony Brucato, Children and Adult Case Manager
    207-619-5750 (VP)
    Email: abrucato@commcc.org

    Deaf and Hard of Hearing Program (DHHP)

    Children’s Hospital Boston at Waltham
    9 Hope Avenue
    Waltham, ME 02453
    (781) 216-2210 (TTY)
    (781) 216-2215 (V)
    (781) 216-2252 (FAX)

    The Deaf and Hard-of-Hearing Program is an interdisciplinary clinical and research group within the Department of Otolaryngology and Communication Disorders at the Children’s Hospital. The clinical team includes specialists in psychology, audiology, education, medicine, speech and language, psychiatry and communications. DHHP provides comprehensive evaluation and consultative services to deaf and hard of hearing children, their physicians, families and schools. Staff work with children and families from diverse locations and backgrounds covering the full pediatric age spectrum, from infants to teens. DHHP serves as a center for coordination of evaluations, referrals, research, guidance and information for families and agencies.

    hear ME now!

    See AGENCIES & HEARING AID ASSISTANCE chapter.

    Maine Educational Center for the Deaf and Hard of Hearing (MECDHH) and Governor Baxter School for the Deaf (GBSD)

    David W. Sherry, Executive Director
    781-6285 (V/TTY)
    781-6220 (FAX)
    Email: David.Sherry@mecdhh.org
    Joanna Foster, Administrative Assistant
    781-6284 (V/TTY)
    Email: Joanna.Foster@mecdhh.org
    Website: Maine Educational Center for the Deaf and Hard of Hearing (MECDHH) and Governor Baxter School for the Deaf (GBSD)

    For information regarding K-12 academic programs at Governor Baxter School for the Deaf please contact:
    John Jones, Director of Instruction for Special Education, Upper Elementary, Middle and High School Programs
    Email: John.Jones@mecdhh.org
    Tammy Daly, Administrative Assistant
    781-3165, Ext. 0
    Email: Tammy.Daly@mecdhh.org

    The Governor Baxter School for the Deaf provides comprehensive educational and support services to Maine’s school aged deaf and hard-of-hearing children in grades K-12. The pre-school, lower and upper elementary school programs are located in Falmouth, ME on the Mackworth Island campus. Middle and high school programs are integrated within Portland Public Schools at Lyman Moore Middle School and Portland High School. Students attending the high school program also can access vocational education programs at the Portland Arts and Technology High School.

    GBSD educational programs offer specialized instruction and access to the general education curriculum and state standards at all grade and achievement levels through direct and differentiated instruction in all of the classrooms and where appropriate, for the students enrolled in regular education classes with communication supports. In addition to the academic focus the programs help develop self-advocacy and social skill development along with providing opportunities for direct communication with deaf and hard-of-hearing peers and professionals. Support services for all the students are available from the educational audiologist, speech and language therapists, social worker, occupational therapy team, and transition specialist whom all contribute to effective communication, language and transitional planning throughout the school years. The middle and high school programs also have access to many of the educational and social resources that are available through the collaboration with Portland Public Schools.

    Specialized programming for deaf and hard-of-hearing students who present with behavioral or cognitive challenges is available after a collaborative team review with parents, home district personnel and the GBSD special education team in consultation with the psychological and communication consultants. Enrollment decisions are contingent upon student Individualized Education Program (IEP) team approval and the ability to meet all of the student’s challenges and educational needs.

    For more detailed program and enrollment information please refer to the website at www.mecdhh.org or contact Karen Hopkins, Director of Early Childhood Education and Family Services for Pre-School - Grade Two programs or John Jones, Director of Instruction for Special Education, Upper Elementary, Middle and High School Programs. Please contact MECDHH /GBSD Administrative Assistant, Tammy Daly, at 781-3165, Ext. 0.

    Statewide Educational Services
    1.) Early Childhood and Family Services Program (ECFS)
    Website: www.mecdhh.org/statewide-educational-services/early-childhood-family-services/

    The Early Childhood and Family Services (ECFS) Program provides services to families with children newborn to 5 years of age who are deaf, hard of hearing or have a suspected hearing loss. We provide information to families and professionals statewide, support the choices that families make to benefit their children and assist them with identifying the resources that will help them meet the individual needs of their infant or young child. Services are provided at no cost to families. Home visits are offered to families to provide unbiased information about early childhood development, hearing loss, auditory skills development, amplification, communication and technology options, education and program resources, funding options, networking and mentoring. ECFS consultants are available for observations and consultations in daycare and preschool settings. We are also available for participation in Individualized Family Service Plan (IFSP) and Individualized Education Plan (IEP) team meetings. Our program collaborates with the child's IFSP team and provides opportunities for statewide networking for families, providers and agencies. We have a diverse professional staff with the following backgrounds: teachers of the deaf, parent/infant specialists, early-childhood educators, an educational/pediatric audiologist and special educators.

    Direct Service Opportunities:
    Occasionally staff from MECDHH is able to provide direct services to children and families as the need arises. The following services are available: special instruction, specially designed instruction, speech and language therapy, ASL family training and deaf mentor services.

    The Early Childhood Programs at the Maine Educational Center for the Deaf and Hard of Hearing (MECDHH) are committed to the enhancement of the developmental needs of children from birth through grade two. A central component of the program is the development of language and communication in young children, with full respect and support given to the array of language and communication features that families may choose for their child.

    Parent, Infant/Toddler Program:
    The Parent, Infant/Toddler Program offers a variety of support and services to parent/ caregivers and children who are deaf, hard of hearing, or have suspected hearing loss, that includes teachers of the deaf, speech language pathologists, audiologists, parents etc. A multi-disciplinary approach is used to meet the individual needs of families and children. Services include play groups and regional outings.

    Play Groups:
    In supporting a continuum of communication opportunities, our play groups include modeling strategies within play-based centers for listening, spoken language and American Sign Language development. Parent, infant and toddler play groups are held in 8 week sessions for the fall, winter, and spring, meeting 1 day each week. Outings are held on Saturdays in between each session to allow opportunity for all family members to attend. Both are great opportunities for families to connect and children to play and interact with other deaf or hard-of-hearing children.

    ASL/Spoken English story time gives families and children access regardless of their primary receptive language. Audiologists, speech language pathologists, teachers of the deaf and deaf mentors provide resources and are available for consultation throughout the morning. This play group is aimed for families of children who are deaf or hard of hearing, who want to meet other families, gather information and have a good time! Parents have the opportunity to connect and build relationships. Families are welcome to stay for lunch after the play group and enjoy more time together. Feel free to bring a bag lunch or if you would prefer, you may purchase lunch at the school cafeteria.

    Early Childhood Educational Program:
    The MECDHH Early Childhood Bilingual, Bimodal Program offers language rich early childhood education for deaf, hard of hearing, and typically hearing children ages 3 to Grade Two in American Sign Language and spoken English as our languages of instruction. Early learning is fostered through a curriculum that is rich in exploration and aligned with the Maine Early Learning Guidelines and The Common Core Standards. Children with a range of language and communication styles are guided to play, interact, and explore their environment to cultivate social-emotional growth, cognitive development, motor skill development, literacy skill development, communication proficiency and creativity. Each child’s natural curiosity and individual pace steers their learning process in each area of development. Mackworth Island and our classrooms serve as a palette for children’s learning, directed by the child and nurtured by staff to ensure growth in all areas indicated in state and national education guidelines.

    Our program is a bilingual, bimodal setting offering children open exploration, access, and experience in American Sign Language (ASL) and spoken language. For both early childhood programs, there are two connected classroom environments. In one room, spoken language is used in all daily interactions and communication. In the second room, American Sign Language is used in all daily interaction and instruction. The Early Childhood Team work collaboratively with the child’s family to language plan for each child to offer an individual program that meets the communication needs and goals of each child. Children begin their day in one classroom and based on their language plan, will spend a specified amount of time learning in each room. Children are encouraged to explore all learning centers in both rooms to aid in development of auditory/listening skills, spoken language, receptive and expressive ASL skills as guided by the family’s goals for their child. When the need arises, a special purpose classroom is offered for those children who require a smaller group setting. In this environment both ASL and spoken language are used at separate times. Precursors to language and communication development as well as early auditory skill development are supported throughout the day.

    All classroom environments have been acoustically modified to minimize background noise and reverberation. Hearing assistance technology compatible with individual children’s personal hearing aids and cochlear implants are used throughout the school day.

    Support Services:
    Student Support Service in the MECDHH Early Childhood Program include: speech and language therapy by certified speech pathologists; audiology services, occupational therapy; physical therapy; and consultation by psychologists and social workers.

    Parental Involvement:
    Parental involvement is the cornerstone of our program. We encourage parent participation and communication on a regular basis.

    For questions and referrals to the Early Childhood and Family Services, contact:
    Karen Hopkins, ECFS Program Coordinator
    1 Mackworth Island
    Falmouth, ME 04105
    781-6335 (V/TTY)
    1-866-231-8910 (V/TTY)
    781-6220 (FAX)
    Email: Karen.Hopkins@mecdhh.org

    2.) Public School Outreach Program (PSO)
    Website: www.mecdhh.org/statewide-educational-services/public-school-outreach/

    The Public School Outreach Program assists service providers in offering a beneficial and positive educational experience for students with a hearing loss within their local school district. We offer free statewide consultative services to schools that serve students who are deaf or hard of hearing regardless of the degree or nature of their hearing loss or communication systems they use. Our goal is to become a valued member of the school team and assist public school personnel and parents with implementing an appropriate and positive educational experience for any student in Kindergarten - Grade 12 with a hearing loss.

    Services provided include:

    a.) • On-site classroom observations. • Involvement with the Individual Education Plan (IEP) Team.
    • Assistance with proper use and care of all hearing assistive technology, HATs. (i.e., hearing aids, cochlear implants, FM system).
    • Visual and auditory access recommendations.
    • Language and literacy considerations.
    • Curriculum modifications.
    • Instructional strategies.
    • Proper use of sign language interpreters and cued language transliterators.
    • Social emotional development considerations.
    • Student awareness programs.
    • Transition planning considerations and resources.
    • Access to resource materials.

    b.) Expanded Consultation/Itinerant Teacher Services (fee based):
    Contracts are developed with the district based to address individual needs student and professionals working with that student. A range of services are offered including in-depth consultation services, literacy program development, language program development, support with use of all forms of technology, support writing IEPs, modeling strategies and techniques, recommendations for materials and programs, input regarding assessments, networking, etc.

    c.) Peer Awareness Programs:
    Website: www.mecdhh.org/statewide-educational-services/public-school-outreach/w-i-s-e/

    W.I.S.E., "We Increase Sensitivity and Educate”, is a diversified awareness program that provides an opportunity for students who are hearing to better understand the needs of their peers who are deaf or hard of hearing. This program uses a hands-on, experiential education model and incorporates group activities and discussions to facilitate student learning.

    This comfortable and safe environment encourages students who are deaf or hard of hearing to express their feelings and share some of the challenges they face in their everyday lives as well as respond to questions their classmates may have.

    d.) Regional “Kids Like Me” Programs
    Website: www.mecdhh.org/statewide-educational-services/public-school-outreach/kids-like-me/

    Children who are deaf or hard of hearing need peer support in order to share and comprehend how being deaf or hard of hearing impacts their daily lives. Learning that there are others who have similar life experiences and frustrations helps children accept and understand what it means to be deaf or hard of hearing and maintain a positive self-image. Providing an adult role model who is deaf or hard of hearing is an integral part of this program that promotes positive self-esteem and a "can do" attitude.

    Grades K-5 Student Groups:
    K through 5 groups are located in Portland and Bangor regions. They meet for 2 hours a week for 8-10 consecutive weeks. Experimental learning activities like games, journaling, role playing, art projects, problem solving, small group discussions and assistive technology demonstrations are designed to build assertive listening and communication skills, self-esteem, leadership, personal awareness and a strong, positive identity as a deaf or hard-of-hearing individual.

    Grades 6-12 Mid/High School Student Groups:
    MECDHH offers three 2 day sessions (overnight) per year and students are strongly encouraged to attend all three sessions to reap the greatest benefit from the program. Deaf and hard-of-hearing peers from all over the state come together for a total of 24 hours of fun. Our program provides a stimulating context for building friendships and self-advocacy skills, expressing thoughts and feelings and sharing cooperative learning experiences. Activities may include: games, canoeing, kayaking, hiking, camping out, orienteering, rock climbing and other activities in the great outdoors.

    **In all PSO programs each child's preferred mode of communication is accommodated and respected. Interpreters, Cued Language transliterators and hearing assistive technologies are an integral part of all our programs.

    e.) In-service Training/Resources:
    On-site trainings can be provided upon request that focus on individual student needs. Webinars (please see out website for upcoming and archived webinars)

    Website: www.mecdhh.org/resources/webinars/

    Website: www.facebook.com/MECDHH.PSO

    For questions and referrals to the Public School Outreach Program, contact:
    Angela Bruno, Director of Public School and Community Outreach
    1 Mackworth Island
    Falmouth, ME 04105
    781-6224 (V)
    781-6220 (FAX)
    Email: Angela.Bruno@mecdhh.org

    Maine Hands & Voices

    Vivian Mikhail, Board Chair
    207-725-7451 (V)
    Email: handsandvoicesmaine@earthlink.net
    Website: handsandvoices

    Maine Hands & Voices is the Maine state chapter of national non-profit Hands & Voices. Our organization is dedicated to supporting Maine families with children who are deaf or hard of hearing without a bias around communication modes or methodology. We're a parent-driven organization that collaborates with professionals who serve our children to provide families with the resources, networks and information they need to feel supported in raising a child with hearing loss, including connecting families to one another for irreplaceable parent-to-parent support and working to improve communication access and educational outcomes for their children. Our outreach activities, parent/professional collaboration and advocacy efforts are focused on enabling deaf and hard-of-hearing children to reach their highest potential. “What works for your child is what makes the choice right!” Visit Maine Hands & Voices on Facebook.

    Maine Newborn Hearing Program (MNHP)

    11 State House Station
    Augusta, ME 04333
    Betsy Glencross, Coordinator
    1-800-698-3624 (V)
    287-6879 (V)
    TTY Users Call Maine Relay 711
    207-287-4743 (FAX)
    Email: Betsy.Glencross@Maine.gov
    Website: Maine Newborn Hearing Program

    The Maine Newborn Hearing Program is part of the Department of Health and Human Services, Maine Center for Disease Control and Prevention. This program coordinates hospital newborn hearing-screening programs and follow-up of infants with hearing loss. The program is able to provide resource and referral information for families who have an infant with hearing loss.

    Colleen M. Owens, LCPC

    Full Circle Wellness Center, Inc.
    265 Hammond Street
    Bangor, ME 04401
    207-370-2259 (V)
    207-942-7013 (FAX)
    Email: colleen.owens@gmail.com

    Colleen is a graduate of Gallaudet University’s Masters in Mental Health Counseling. She has worked with the Deaf, hard-of-hearing, deaf-blind and late-deafened communities since 2006. She provides family and individual therapy to children, adolescents and adults. She is experienced in working with survivors who experienced physical and sexual abuse. She is also experienced in working with adults and adolescents with intellectual disabilities. Many insurances accepted and a sliding scale is also available.



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    Resource Guide: CHURCHES

    Last Updated; February 19, 2014

    Calvary Baptist Church

    185 Atlantic Hwy. (Rte. 1)
    Warren, ME 04864
    273-2061 (V)
    Email: cbcwarren@juno.com

    Sunday services interpreted at 10:45 a.m. and 6 p.m. Wednesday services interpreted at 7 p.m.

    Grace Baptist Church

    476 Summit Street
    Portland, ME 04103
    878-6823 (V/TTY)
    797-5509 (V)

    Services interpreted. Transportation available.

    Holy Martyrs Church/Parish of the Holy Eucharist

    266 Foreside Road
    Falmouth, ME 04105
    781-4573 (V)
    Email: office@pothe.org
    Website: Holy Martyrs Church/Parish of the Holy Eucharist

    Interpreted mass, 4 p.m. on the third Saturday of the month. International Catholic Deaf Association, Chapter 89, meets before and after the mass.

    Sign Language Congregation of Jehovah’s Witnesses

    22 Water Street
    Brunswick, Maine 04011
    207-208-8184 (VP)
    Website: Sign Language Congregation of Jehovah’s Witnesses

    Sign Language Meetings: Wednesdays, 7 p.m. and Saturdays, 10:30 a.m. All are invited to these meetings in Sign Language. There is no charge for those who want to attend. These meetings include Bible lectures and discussion. Also available are many publications in American Sign Language or forty other Sign Languages on DVD.

    Victory Baptist Church

    Rt. 202
    Winthrop, ME 04364
    377-2161 (V/FAX)

    Interpreting available for services and Sunday school classes (adults and children).



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    Resource Guide: CLINICAL

    Last Updated; May 14, 2014

    If you attended the Maine School for the Deaf or Governor Baxter School for the Deaf (GBSD), counseling is available at no cost to you.

    Signing mental health counselors listed in this section are trained to help deaf people who were abused. If you prefer nonsigning counselors with a qualified interpreter can be arranged at no cost to you. Insurance or MaineCare will be billed first (if you attended the Maine School for the Deaf or GBSD, no money will be charged to you for co-pay or deductible).

    For more information, please contact:

    Department of Labor-Division for the Deaf, Hard of Hearing & Late Deafened

    207-470-7668 (VP)
    623-7958 (V)
    623-7957 (TTY)
    Email: Terry.L.Morrell@maine.gov

    Maine Center on Deafness

    797-7656 (V/TTY)
    1-800-639-3884 (V/TTY)
    207-766-7111 (Front Desk VP)
    207-766-7113 (Public VP)
    797-9791 (FAX)
    Email: info@mcdmaine.org

    Do you.....
    ...have trouble sleeping?
    ...have bad dreams?
    ...still think of bad experiences from past?
    ...pass along the hurt to your children, wife, girlfriend, boyfriend or husband?
    ...find it hard to keep intimate (close) relationships?

    You Can Feel Better. You are not alone.

    Maine Behavioral Healthcare (formerly Community Counseling Center)

    165 Lancaster Street
    Portland, ME 04101
    207-874-1043 (TTY)
    874-1030 (V)
    1-866-259-9659 (VP)
    874-1044 (FAX)
    Email: info@commcc.org
    Website: Community Counseling Center Deaf Services

    For over a decade, Community Counseling Center (now Maine Behavioral Healthcare) has been pleased to offer high quality mental health and family services to deaf, hard-of-hearing, deaf-blind, and late-deafened children and adults throughout Maine. This highly specialized program offers individual, couples, family and group counseling, and case management services, provided by licensed therapists who are fluent in American Sign Language and English. Our staff is aware of the unique needs and diversity of the deaf and hard-of-hearing communities. We also offer services to hearing children, siblings, parents, and family members of deaf individuals.

    Our counseling services can help individuals and families with:
    • Depression and anxiety.
    • Acute and chronic mental illness.
    • Relationship, couple and family problems.
    • Parenting challenges.
    • Behavioral and emotional problems in children.
    • Abusive or destructive relationships.
    • Sexual and/or physical abuse.
    • Separation and/or divorce.
    • Loss of loved ones.
    • Family crises.

    Case Management is a MaineCare-funded service that is designed to support children and adults in identifying and accessing resources and services in their community.

    Our case managers can:
    • Connect children, adults, elders, and their families to natural supports and community resources.
    • Coordinate services and streamline communications between multiple providers.
    • Facilitate referrals for needed resources.
    • Work with individuals to create effective service plans.

    Deaf culture-friendly counseling and case management services are available in our Portland office, located in the heart of the Bayside neighborhood. MaineCare, Medicare and most commercial insurance is accepted; self-pay and sliding-fee-scale options are also available.

    Kristine Dach, LCPC, MHRT/C, NCC, Program Supervisor/Clinician
    207-619-5747 (VP)
    207-874-1030, Ext. 272 (V)
    Email: dachk@commcc.org

    Echo Kaply-Smith, LCSW, Clinican
    207-619-5748 (VP)
    207-874-1030, Ext. 493 (V)
    Email: kaplye@commcc.org

    Tony Brucato, Children and Adult Case Manager
    207-619-5750 (VP)
    Email: abrucato@commcc.org

    Community Health and Counseling Services

    P.O. Box 425
    Bangor, ME 04402
    Michelle Humphrey
    947-0366, Ext. 442 (V)
    262-2172 (FAX)

    Provides mental health case management services to Deaf and hard-of-hearing people and their family members.

    Deaf and Hard of Hearing Program (DHHP)

    Children's Hospital Boston at Waltham
    See CHILDREN’S SERVICES chapter.

    Stephen S. Greene, Ph.D

    649-4046 (V)
    622-6290 (FAX)
    Email: dktrdume@aol.com

    Dr. Greene is a clinical psychologist who is fluent in American Sign Language and English and has worked with deaf and hard-of-hearing people for more than 30 years. He provides clinical services to individuals, couples and families, children, adolescents and adults. Dr. Greene provides evaluation/assessment, counseling/therapy, consultation, clinical team management services and vocational counseling. Dr. Greene specializes in trauma treatment and is trained in Eye Movement Desensitization and Reprocessing (EMDR), Sensorimotor Psychotherapy and Internal Family Systems. Dr. Greene has provided mental health services in a variety of settings including hospitals, community mental health agencies, schools (public and residential) and private practice. Distance therapy, consultation and training provided by videophone and videoconferencing.

    Goodwill Industries of Northern New England - Community Integration Services for the Deaf (CISD) – Mental Health Case Management

    175 Lancaster Street, Suite 221
    Mailing: 185 Lancaster Street
    Portland, ME 04101
    Sharlene Adams, Senior Director of Clinical Services
    Email: sharlene.adams@goodwillnne.org
    761-8402 (V)
    207-671-3565 (V/Text)

    Barry Martin, LSW, MHRT/C, Case Manager
    207-766-7077 (VP)
    207-523-0000 (V/Text)
    207-370-3901 (V/TTY)
    761-8460 (FAX)
    Email: barry.martin@goodwillnne.org

    Lisa Rouelle, MHRT/C, Case Manager
    347-967-5848 (VP)
    207-775-5891 (V/Text)
    207-761-2460 (FAX)
    Email: lisa.rouelle@goodwillnne.org

    Established in July 1996, this program provides an array of support services to persons who are Deaf and experiencing mental illness. It is designed for those who live in the community and desire supports that are flexible in nature. Staff is available to help assess service needs and design a system of supports that will allow individuals to live as independently as they wish.

    Harvard Medical School-Massachusetts Eye & Ear Infirmary-Department of Ophthalmology

    Dr. Andrew Baker, O.D.
    243 Charles Street
    Boston, MA 02114
    617-573-3202 (V)
    978-304-0413 (FAX)
    Email: Andrew_Baker@meei.harvard.edu

    Dr. Andrew Baker, a deaf health care provider, provides vision-care services for deaf people.

    Kennebec Behavorial Health (KBH)

    66 Stone Street
    Augusta, ME 04330
    873-2136 (V)
    Website: Kennebec Behavorial Health

    Kennebec Behavioral Health offers case management services at all four sites to individuals who are eligible for mental health services.

    Bruce Munro-Ludders, LCSW

    39 Mechanic Street, Suite 300
    Westbrook, Maine 04092
    347-0923 (V/Text)
    Email: BruceMunroLuddersLCSW@gmail.com

    Bruce Munro-Ludders is fluent in ASL (American Sign Language) and is a License Clinical Social Worker (LCSW) with a psychotherapy practice in the Westbrook area. He has a collective twenty-seven years of therapy experience working with Deaf, deaf, hard of hearing, late-deafened and deaf-blind adults in inpatient and outpatient settings. As a psychotherapist he uses a combination of Internal Family Systems (IFS) and supportive therapy approaches helping people deal with: depression, anxiety, loss, grief, anger, relationship issues, and job stress. Bruce has published articles related to Deafness in such journals as Health and Social Work, Journal of American Deafness and Rehabilitation Association and American Annals of the Deaf.

    Kathy Muzzy, LCSW

    P.O. Box 63
    Belfast, ME 04915
    207-322-5540 (V/Text)
    Email: kmuzzy@bluestreakme.com

    Kathy has been in the counseling field for twenty years and provides family and individual therapy to adolescents and adults. Specialties include working with survivors who have experienced physical and sexual abuse, working with older adults and adults with intellectual disabilities.

    National Deaf Academy Behavioral Health System

    19650 US Highway 441
    Mount Dora, FL 32757
    352-735-9500 (V)
    352-385-7049 (VP)
    352-735-4939 (FAX)
    Beth Forner, National Marketing Coordinator
    Email: beth.forner@uhsinc.com
    Website: National Deaf Academy Behavioral Health System

    The National Deaf Academy Behavioral Health System serves individuals with hearing loss and mental health and/or intellectual disabilities in a residential treatment center. The center also has a specialized autism program for children and adults dually diagnosed with severe communication disorders.

    Colleen M. Owens, LCPC

    Full Circle Wellness Center, Inc.
    265 Hammond Street
    Bangor, ME 04401
    207-370-2259 (V)
    207-942-7013 (FAX)
    Email: colleen.owens@gmail.com

    Colleen is a graduate of Gallaudet University’s Masters in Mental Health Counseling program. She has worked with the Deaf, hard-of-hearing, deaf-blind and late-deafened communities since 2006. She provides family and individual therapy to children, adolescents and adults. She is experienced in working with survivors who experienced physical and sexual abuse. She is also experienced in working with adults and adolescents with intellectual disabilities. Many insurances accepted and a sliding scale is also available.

    Jana Roberts, LCSW

    94 Auburn Street, Suite 201
    Portland, ME 04103
    207-653-0932 (Voice or Text)
    Email: janarobertslcsw@yahoo.com

    North Deering area of Portland, just off the West Falmouth/Portland North exit of I-95. Plenty of client parking, elevator to second floor, on the Portland bus route: Washington Avenue.

    Ralph Sprague, MA

    466 Main Street, Suite 300
    Lewiston, ME 04240
    795-4970 (TTY/V, but answering machine is voice only)
    786-7761 (FAX)
    Email: Ralph.Sprague.MA@gmail.com

    Provides psychotherapy to individuals, couples, groups, children, adolescents and families, specializing in sexual abuse issues.

    Sara Treat, MA, LCPC

    P. O. Box 1737
    Windham, ME 04062
    207-712-2370 (V/Text)
    Email: streat187@aol.com

    Provides therapy to individuals, couples and families. Coordinator for Safer Place, an initiative to serve Deaf adults who experienced abuse at the Governor Baxter School for the Deaf or the Maine School for the Deaf.

    Vermont Center for the Deaf and Hard of Hearing (VCDHH)

    William Center Program
    209 Austine Drive
    Brattleboro, VT 05301
    Kris Lemire, Director of Admissions & Family Contact
    802-258-9500 (V)
    802-275-4285 (VP)
    802-258-9541 (FAX)
    Email: admissions@vcdhh.org
    Website: Vermont Center for the Deaf and Hard of Hearing (VCDHH)

    The William Center Program is part of Vermont Center for the Deaf and Hard of Hearing (VCDHH) and is located on the campus of Austine School for the Deaf in Brattleboro, VT. There are two program components (both are residential for students ages 8-22).

    The William Center Behavior Program is a 12-month program designed to meet the unique needs of deaf and hard-of-hearing children whose success is held back by emotional or behavior difficulties. Children ages 8-22 are served with a therapeutic, caring approach rooted in strength based cognitive behavioral therapy. In addition, the high staff-to-child ratio helps our students acquire the social, intellectual and emotional skills necessary to make appropriate behavioral choices. The goal is for students to be able to transition into the Austine School program and eventually back to their local districts.

    The William Center Deaf-Autistic Program is also a 12-month program with a specialized curriculum designed at VCDHH. Masters-level staff specialists assess the unique needs of each child and develop individualized education plans and goals. Our unique expertise in alternative communication methods, an appropriate staff-to-child ratio, therapeutic support in the classroom and our facility all contribute to creating a safe supportive environment conductive to learning.

    Worcester State Hospital

    Mental Health Unit for Deaf Persons
    305 Belmont Street
    Worcester, MA 01604
    508-368-3633 (V)
    508-363-1531 (TTY) Please call the voice number with 711 to access TTY or VP.
    508-948-0616 (VP) Please call the voice number with 711 to access TTY or VP.
    508-363-1531 (FAX)
    Bill Olivier, LICSW
    Email: William.M.Olivier@state.ma.us

    The Deaf Unit accepts referrals for persons who are in psychiatric crisis and either prefer or depend on sign language or visual gestural communication. Provides acute stabilization, evaluation, evidence-based approaches to psychosocial rehabilitation and discharge planning. Serves adults and adolescents who are 14 or older. Adolescents are accepted for admission after review of person’s needs by both Worcester State Hospital and the Department of Mental Health, Divisions of Child and Adolescent Services.



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    Resource Guide: COMPLAINTS

    Last Updated; September 19, 2014

    C.A.R.E.S., Inc.

    Client Assistance Program
    134 Main Street, Suite 2C
    Winthrop, ME 04364
    1-800-773-7055 (V/TTY/Maine Relay 711)
    377-7055 (V/TTY/Maine Relay 711)
    377-7057 (FAX)
    Email: Kathy.Despres@caresinc.org
    Website: C.A.R.E.S

    The Client Assistance Program is a federally funded program that provides information, assistance, and advocacy/direct representation for people with disabilities who are applying for or receiving services under the Rehabilitation Act. Programs under this legislation include Vocational Rehabilitation, Independent Living Services and Projects With Industry. Services from CAP are free of charge.

    Department of Health and Human Services (DHHS)

    ADA/Equal Employment Opportunity Coordinator
    11 State House Station
    Augusta, ME 04333-0011
    287-4289 (V)
    287-3488 (V)
    TTY Users Call Maine Relay 711

    DHHS has a policy to provide interpreters and has trained staff to use Maine Relay 711 in State offices. To report any difficulty in obtaining accommodations, contact one of the DHHS ADA/EEO Coordinators.

    Closed Captioning Complaints

    If you have a complaint about closed captioning contact the station and tell them what the problem is.

    Major local television stations (all television stations telephone numbers are Voice only):

    Portland/Westbrook:
    ME PBS - 1-800-884-1717
    WCSH - 1-800-464-1213 or E-mail: closedcaptioning@wcsh6.com
    WGME - 228-7787 or E-mail: closedcaptioning@wgme.com
    WMTW - 775-1800 or E-mail: wmtw@wmtw.com
    WPXT - 774-0051 X131 or E-mail: cc@ourmaine.com
    FOX - 828-0023 or E-mail: closedcaptioning@myfoxmaine.com

    Lewiston/Auburn:
    ME PBS - 1-800-884-1717
    WCSH - 1-800-464-1213 or E-mail: closedcaptioning@wcsh6.com
    WMTW - 782-1800 or E-mail: wmtw@wmtw.com


    Bangor:
    WABI - 947-8321 X160 or E-mail: captioning@wabi.tv
    WLBZ - 1-800-464-1213 or E-mail: closedcaptioning@wlbz2.com
    WVII - 945-6457 X3127 or E-mail: mastercontrol@wvii.com

    Presque Isle:
    WAGM - 764-4461 X222 or E-mail: ccap@wagmtv.com

    If contacting the station directly doesn't work, you can complain, in writing, to the broadcasting company (if you use an antenna for TV reception) or to the cable company (if you have cable) or to the satellite company (if you use a satellite dish).

    Sample complaint letters are available on the NAD website NAD File Complaints

    or call Nancy Melanson at the Division for the Deaf, Hard of Hearing & Late Deafened for help.

    You may also file a complaint to:

    Federal Communication Commission (FCC)
    445 12th Street SW, Room 6C-447
    Washington, DC 20554
    1-888-835-5322 (TTY)
    1-888-225-5322 (V)
    1-866-418-0232 (FAX)
    Email: fccinfo@fcc.gov

    Disability Rights Center of Maine (formerly Maine Advocacy Services)

    24 Stone Street, Suite 204
    Augusta, ME 04330
    1-800-452-1948 (V/TTY)
    626-2774 (V/TTY)
    621-1419 (FAX)
    Email: advocate@drcme.org
    Website: Disability Rights Center

    Disability Rights Center of Maine (DRC), the statewide protection and advocacy agency for people with disabilities, is a private, nonprofit organization independent of state government. In partnership with people with and without disabilities, DRC promotes and enhances the rights of people with disabilities so they can choose to live, receive education, work, be with family and friends and enjoy life in the community of their choice. DRC advocates for people with legal-rights problems directly related to their disability by:

    Maine Center on Deafness

    Civil Rights Program
    See AGENCIES & HEARING AID ASSISTANCE chapter.

    Maine Human Rights Commission

    51 State House Station
    19 Union Street
    Augusta, ME 04333-0051
    1-888-577-6690 (TTY)
    624-6290 (V)
    624-8729 (FAX)
    Website: Maine Human Rights Commission

    The Maine Human Rights Commission is the state agency charged with the responsibility of enforcing Maine's anti-discrimination laws. They receive and investigate complaints of unlawful discrimination in employment, housing, education, access to public accommodations, and extension of credit. They attempt to resolve those complaints to the mutual satisfaction of all who are involved. They may pursue a remedy in court when alternative solutions have failed.

    Maine Long-Term Care Ombudsman Program

    61 Winthrop Street
    Augusta, ME 04330
    1-800-499-0229 (V/TTY)
    621-1079 (V/TTY)
    621-0509 (FAX)
    Email: MLTCOP@MaineOmbudsman.org
    Website: Maine Ombudsman

    An advocacy program for long-term care consumers, the Ombudsman Program provides advocacy services for consumers of home health services and for residents in nursing homes and other long-term care facilities.

    Maine Medical Center (MMC)

    ADA Compliance/Care Management
    22 Bramhall Street
    Portland, ME 04102
    662-3847 (V)

    MMC is committed to providing qualified, sign-language interpreters within one hour of a request; offering interpreting to all deaf and hard-of-hearing patients and involved family members, providing TTYs and videophones for patient and visitor use, captioning on all TVs, amplified handsets and assistive listening devices for hard-of-hearing people.

    A.D.A. Accessibility Coordinator/State of Maine

    150 State House Station
    Augusta, ME 04333
    Eric Dibner, ADA Accessibility Coordinator
    623-7950 (V)
    TTY Users Call Maine Relay 711
    287-5292 (FAX)
    Email: Eric.Dibner@Maine.Gov

    The State ADA Accessibility Coordinator is responsible for ensuring that all state services and programs are accessible to people who have disabilities. These responsibilities include:

  • Help resolve complaints about disability discrimination and respond to requests for accommodation.
  • Coordinate State compliance under the Americans with Disabilities Act (ADA), section 504 of the Rehabilitation Act, and the Maine Human Rights Act.
  • Provide training and technical assistance.
  • Review agency implementation of ADA compliance plans.

    If you have any complaints about disability discrimination or accommodations in state services or programs contact Eric Dibner at the above number.

    U.S. Department of Health & Human Services

    Office for Civil Rights
    Region I
    John F. Kennedy Building, Room 1875
    15 New Sudbury Street
    Boston, MA 02203
    (617) 565-1343 (TTY)
    1-800-368-1019 (V)
    (617) 565-1340 (V)
    (617) 565-3809 (FAX)
    Email: OCRMail@hhs.gov
    Website: Office for Civil Rights

    If you believe discrimination has happened to you or anyone else because of race, color, national origin, age, sex, disability or religion by a health care or human services provider (such as hospitals, nursing homes, social service agencies, etc.), you or your representative may file a complaint with the Office for Civil Rights (OCR).

    Office for Civil Rights complaint process: Complaints usually must be filed within 180 days (6 months) from the date of the alleged discriminatory act.



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    Resource Guide: COURTS

    Last Updated; October 29, 2012

    Maine District Courts and TTY numbers
    District Court

    Address

    TTY

    Augusta 145 State St., Augusta 287-4024
    Bangor 78 Exchange St., Bangor 941-3000
    Belfast 103 Church St., Belfast 338-0893
    Biddeford 25 Adams St., Biddeford 284-2977
    Bridgton 3 Chase St., Suite 2, Bridgton 647-3557
    Calais 382 South St., Suite B, Calais 454-0085
    Caribou 144 Sweden St., Caribou 498-2127
    Dover-Foxcroft 163 East Main St., Dover-Foxcroft 564-0767
    Ellsworth 60 State St., Ellsworth 664-7507
    Farmington 129 Main St., Farmington 778-8273
    Fort Kent 139 Market St., Fort Kent 834-5850
    Houlton 25 School St., Houlton 532-7218
    Lewiston 71 Lisbon St., Lewiston 783-5457
    Lincoln 52 Main St., Lincoln 794-3390
    Machias 47 Court St., Machias 255-0501
    Madawaska 645 Maine St., Madawaska 728-7142
    Millinocket 207 Penobscot Ave., Machias 723-4933
    Newport 12 Water St., Newport 368-4881
    Portland 205 Newbury St., Portland 822-4262
    Presque Isle 27 Riverside Dr., Presque Isle 764-2059
    Rockland 62 Union St., Rockland 596-2244
    Rumford 145 Congress St., Rumford 364-3312
    Skowhegan 47 Court St., Skowhegan 858-0622
    South Paris 26 Western Ave., South Paris 743-9624
    Springvale 447 Main St., Springvale 324-9596
    Waterville 18 Colby St., Waterville 873-3207
    West Bath 147 New Meadows Rd., West Bath 442-0219
    Wiscasset 32 High St., Wiscasset 882-1260
    York 11 Chases Pond Rd., York 363-8740

    Maine Superior Courts and TTY numbers
    Superior Court Address TTY
    Alfred 45 Kennebunk Rd., Alfred 459-7860
    Auburn 2 Turner St., Auburn 783-5458
    Augusta 95 State St., Augusta 623-0477
    Bangor 78 Exchange St., Bangor 941-3000
    Bath 752 High St., Bath 443-2465
    Belfast 137 Church St., Belfast 338-6468
    Caribou 144 Sweden St., Suite 101, Caribou 498-2127
    Dover-Foxcroft 159 E. Main St., Dover-Foxcroft 564-0767
    Ellsworth 50 State St., Ellsworth 667-6187
    Farmington 140 Main St., Farmington 778-8273
    Machias 47 Court St., Machias 255-0501
    Portland 142 Federal St., Portland 822-4212
    Rockland 62 Union St., Rockland 596-2254
    Skowhegan 41 Court St., Skowhegan 474-5344
    South Paris 26 Western Ave., South Paris 743-1688
    Wiscasset 32 High St., Wiscasset 882-9231
    Violations Bureau 85 Park St., Lewiston 783-5435



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    Resource Guide: CUED SPEECH SERVICES

    Last Updated; September 19, 2014

    Cued Speech Association of Maine

    Wells, ME 04090
    Nicole Dobson, President
    752-0417 (V)
    Email: access.dobson@gmail.com Website: Cued Speech Association of Maine

    Anne Banger, Treasurer
    Woolwich, ME 04579
    Tel: 443-9404 (V/TTY)
    Email: annbanger@comcast.net

    Cued Speech is a mode of communication that uses the mouth and hand that makes a spoken language visually accessible. Handshapes, hand placements and hand movements combine with the mouth movements to clearly show the stream of consonants and vowels that represent the words and thoughts of a cuer.

    This highly effective, speech-reading system can be used with children from birth, allowing parents to provide their child with access to the home language. Cueing skills improve with consistent and accurate usage in natural communication settings. Research results have confirmed that children and adults of all ages benefit from the use of Cued Speech as it eliminates the confusion associated with lip-reading and allows a person with a hearing loss to know exactly what someone is saying to them when they are cueing. Strong speech-reading skills allow people to lip-read better than speaking to others who do not use cues, thereby facilitating smooth and effective conversations. Reading and language levels are statistically on par with hearing children when cueing is provided by excellent role models in the home and in educational settings.

    The Cued Speech Association of Maine is a non-profit organization affiliated with the National Cued Speech Association. They provide information, support, and cue classes for families, professionals and individuals with and without hearing loss. Contact us to find out more about Cued Speech and its benefits for language and literacy development with children of all ages.

    Cue Camp New England

    Held in Maine every summer!
    Contact: Nicole Dobson
    752-0417 (V)
    Email: access.dobson@gmail.com or ncldobson@yahoo.com

    Cue Camp New England(CCNE) provides a fun and supportive learning environment for new cuers and those wishing to improve their cueing skills. Families, friends, professionals, children and adults enjoy recreation, relaxation, learning and lots of laughs! Deaf and hard-of-hearing teens/young adults are counselors. Speech language therapy is provided for children who are deaf or hard of hearing. Beginner and advanced instruction in Cued Speech, teen and adult panels, a variety of speakers and campfire chats are also an important part of the experience. For the children, there are cue classes, arts and crafts, swimming, games and much more.

    National Cued Speech Association (NCSA)

    Deaf Children’s Literacy Project
    Cathy Quenin, Interim Director
    4245 East Avenue
    Rochester, NY 14618
    (585) 389-2776 (V)
    Email: access.dobson@gmail.com
    Website: National Cued Speech Association (NCSA)

    Cued Speech Discovery NCSA Bookstore

    23970 Hermitage Road
    Cleveland, OH 44122-4008
    Toll-Free: (877) CUE-2030 (877-283-2030) (V/TTY)
    (216) 292-6213 (V)
    Website: Cued Speech Discovery NCSA Bookstore

    Nicole Dobson, SLP, New England Regional Representative, NCSA

    Wells, ME 04090
    752-0417 (V)
    Email: access.dobson@gmail.com



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    Resource Guide: DEAF BLIND

    Last Updated; January 6, 2014

    Division for the Blind and Visually Impaired (DBVI)

    45 Commerce Drive
    150 State House Station
    Augusta, ME 04333-0150
    Paul Cote
    623-7956 (V)
    TTY Users Call Maine Relay 711
    623-7965 (FAX)
    Email: Paul.E.Cote@maine.gov

    DBVI provides rehabilitation, education, independent living services and training to blind and visually impaired consumers (including deaf blind) of all ages throughout the state.

    Helen Keller National Center New England Region Office

    175 North Beacon Street
    Watertown, MA 02472
    Stephen Perreault - Region 1 - Regional Representative
    Email: steve.perreault@hknc.org
    Peg Ouellette, Administrative Assistant
    Email: peg.ouellette@hknc.org
    (617) 923-1600 (V)
    (781) 257-2000 (VP)
    (617) 923-1601 (FAX)
    Website: Helen Keller National Center

    The Regional Representatives of HKNC are located in ten offices across the country. They are responsible for assessing the needs of individuals, communities and states within their regions; developing strategies of collaboration, coordination and cooperation to help meet those needs; and advocating for those who are deaf blind in local, state, national and international forums. Direct link to HKNC-Regional Representative page: HKNC Regional Representatives

    Iris Network

    Independence Without Fear
    189 Park Avenue
    Portland, ME 04102
    207-774-6273 (V)
    207-774-0679 (FAX)
    Email: IndependenceWithoutFear@theiris.org
    Website: Independence-Without-Fear

    This program matches independent deaf-blind/dual-sensory impaired individuals with support-service provider (SSP) volunteers who are trained to provide sighted-guide services, give visual information and facilitate communication. Anyone interested in becoming a support-service provider volunteer or needing the services of a SSP should contact the Iris Network.

    New England Consortium for Deafblind Technical Assistance and Training (NEC)

    175 N. Beacon Street
    Watertown, MA 02472
    Tracy Evans Luiselli, Project Director
    (617) 972-7517 (V)
    (617) 924-5525 (TTY)
    (617) 972-7354 (FAX)
    Email: NEC@Perkins.org
    Website: New England Consortium for the Deafblind Technical Assistance and Training (NEC)
    www.facebook.com/nec.consortium

    The New England Consortium for Deafblind Technical Assistance and Training provides technical assistance and consultation for infants, children and youth (ages 0 - 22) who are deaf blind. The NEC partners with families, schools, Catholic Charities Maine and other state agencies to provide necessary supports and training regarding effective practice for learners who have combined vision and hearing losses. The NEC is funded by the office of Special Education Programs (OSEP) through Catholic Charities of Maine.

    Dual-Sensory Impaired/Loss Resources

    Portland, ME
    Patty Sarchi
    771-8885 (V)
    Email: psarchi@maine.rr.com

    Patty Sarchi, an advocate for the individual with a dual-sensory impairment/loss, will assist with information and support to find resources that may be needed regarding the loss of sight and hearing. Communication by telephone or email is preferred.



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    Resource Guide: EDUCATION

    Last Updated; January 6, 2014

    Adult Education Services

    Maine Department of Education
    23 State House Station
    Augusta ME 04333
    Gail Senese, State Director of Adult Education
    624-6755 (V)
    TTY Users Call Maine Relay 711
    624-6731 (FAX)
    Email: Gail.Senese@maine.gov

    Bangor Adult Education

    Greg Leavitt, Director
    885 Broadway
    Bangor ME 04401
    992-5523 (V)
    990-3487 (FAX)
    Website: Bangor Adult Education

    Portland Adult Education

    Rob Wood, Co-Director
    14 Locust Street
    Portland ME 04102
    874-8155 (V)
    874-8154 (FAX)
    Email: woodr@portlandschools.org

    Bangor Regional Program for the Hearing Impaired

    Office of Pupil Services
    73 Harlow Street
    Bangor, ME 04401
    992-4175 (V)
    992-4168 (FAX)
    Patti Rapaport, Director of Pupil Services
    Email: lpoirier@bangorschools.net

    This program offers instruction for students in grades K-12 who are deaf or hard of hearing and reside in southern Penobscot county. Instruction is provided by certified teachers of the deaf in self-contained special-education classrooms that are located in Bangor public schools. Inclusion in mainstream classroom settings is provided as appropriate. Communication methods are based on the students' individual needs and may include American Sign Language, signed English, auditory-oral or cued speech. Speech/language therapy, auditory evaluation, auditory equipment and equipment management are provided.

    Carrie Pierce, Deaf Educator

    MA: Deaf Education
    ASLTA Certified
    Certified Early Intervention Specialist
    Maine Certifications: 029, 292, 282 (0-5)

    Email: bridginghandsasl@gmail.com
    Website: Bridging Hands for ASL

    Services Provided Upon Request:

    Teaching American Sign Language Classes for all ages.
    ASL tutoring, Deaf mentoring.
    Sign language classes for babies.
    Educational consultation.
    Workshops on ASL/Deaf Education/Deaf Culture for kids and staff.
    Tutoring/teaching for Deaf and Hard of Hearing children.

    Services available to individuals, private groups, organizations, schools, daycares, hearing, Deaf, hard-of-hearing, children and adults.

    hear ME now!

    See AGENCIES & HEARING AID ASSISTANCE chapter.

    Maine Educational Center for the Deaf and Hard of Hearing (MECDHH) and Governor Baxter School for the Deaf (GBSD)

    See CHILDREN’S SERVICES chapter.

    Sandcastle Clinical and Educational Services

    L/A Hearing Center, Audiological Services

    72 Strawberry Avenue
    Lewiston, ME 04240
    Stephanie Gelinas
    782-2150 (V)
    Email: sgelinas@sandcastlemaine.org

    Services offered:
    • Audiological services.
    • Speech and language evaluations/therapy.
    • Occupational and physical evaluations/therapy.
    • Psychological evaluations and mental health therapy.
    • An inclusive preschool and pre-K program incorporating basic signing for all children as a language development tool.

    University of Maine at Orono (UMaine)

    123 East Annex
    Orono, ME 04469
    Ann Smith, Director of Disability Support Services
    581-2325 (TTY)
    581-2319 (V)
    581-9420 (FAX)

    Disability Support Services (DSS) staff provide counseling and coordination of services such as interpreters, note takers, tape recorders, special testing situations, on-campus TTYs and building accessibility for students with disabilities.

    University of Southern Maine (USM), Portland and Gorham Campuses

    USM information: academics, events, employment, etc.
    1-866-783-6461 (TTY)
    780-5646 (TTY)
    780-4000(V)
    780-4933 (FAX)

    Support for Students with Disabilities
    780-4395 (TTY)
    780-4706 (V)

    Linguistics Department, USM
    P.O. Box 9300
    65 Exeter Street
    Portland, ME 04104-9300

    Wayne Cowart, Ph.D., Department Chair
    780-4069 (TTY)
    780-4477 (V)
    780-4582 (V)
    780-5561 (FAX)
    Email: cowart@usm.maine.edu

    The Linguistics Department at USM offers a BA degree in Linguistics with an ASL/English Interpreting concentration. The interpreting program is designed for students who plan careers in interpreting and is nationally accredited by the Collegiate Commission on Interpreter Education. The program accommodates both Deaf and hearing interpreters and provides a comprehensive training program intended to prepare students to take the national certification exams offered by the Registry of Interpreters for the Deaf, usually within two years of graduation from the program. Courses are offered primarily on the USM Portland campus, but sometimes also at off campus sites. In addition, the Signed Language Research Lab serves as a supersite for both RID and EIPA credentialing exams.

    Judy Shepard-Kegl, Ph.D., CSC, CI/CT, NIC-M, OTC, SC:L, ED:K-12 (EIPA: Primary and Secondary ASL, PSE, MCE), NAD IV, Master Mentor, Coordinator of the ASL/English interpreting track of Linguistics and Director of the Sign Language Research Laboratory
    Email: kegl@usm.maine.edu

    Sign Language Research Laboratory
    49 Exeter Street, Portland 04104
    Tel: 780-5933 (TTY/VP)
    780-5957 (V)
    780-5940 (FAX)

    RID/EIPA Supersite
    49 Exeter Street, Portland 04104
    Tel: 780-5933 (TTY/VP)
    780-5955 (V)
    USM Linguistics website: USM Linguistics

    Wilton (Maine) Free Public Library

    Hands On PAH!
    6 Goodspeed Street
    P.O. Box 454
    Wilton, ME 04294
    645-4831 (V)
    645-9417 (TTY)
    Website: Hands on PAH!
    Contact: Lynne Hunter
    Email: lynne@wilton-free.lib.me.us

    Hands On PAH! is a service of the Wilton Free Public Library dedicated to meeting the information and accessibility needs of the Deaf and hard-of-hearing communities of western and central Maine; it also informs the general public about hearing loss, the Deaf community, American Sign Language and Deaf culture.



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    Resource Guide: HEALTH CARE SERVICES

    Last Updated; May 20, 2014

    For a listing of Audiologists & Hearing Aid Dealers & Speech Language Pathologists:


    Go to: pfr.informe.org/almsonline/almsquery.

    Click on Search for an Individual.

    Click on Regulator and scroll through list. Click on Speech, Audiology and Hearing.

    Click on Show Additional Search Options.

    Click on State and then click on Maine.

    Click on Active Licenses.

    Click on Search.

    For a listing of Ears, Nose, and Throat (ENT) Doctors:


    Go to the Board of Licensure in Medicine home page: www.docboard.org/me/me_home.htm.

    Go to the left hand side of the home page, down on bottom: “Board On-Line Services.”

    Click on “Find a Licensee, ALMS On-Line Services.”

    This will take you to “Regulatory Licensing & Permitting”
    www.pfr.maine.gov/ALMSOnline/ALMSQuery/SearchIndividual.aspx?Board=376.

    Click on “Show Additional Search Options.”

    Find “Specialty” (on bottom).

    Click on: Otolaryngology (or) Otology (or) Otorhinolaryngology.

    Click on “Search active licenses only.”

    Click on search.

    To contact the Office of Licensing and Registration
    35 State House Station
    Augusta, ME 04333-0035
    624-8603 (V)
    TTY Users Call Maine Relay 711
    624-8637 (FAX)



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    Resource Guide: HEARING EAR DOGS

    Last Updated; February 19, 2014

    A Hearing Ear Dog compensates for the missing sense of hearing much as a seeing eye dog does for blind people.  The dog is trained to recognize and alert his/her owner to vital sounds, such as the alarm clock, doorbell or door knock, telephone, smoke detector or a crying baby.  The dog also provides a sense of security and independence for the deaf or hard of hearing person.

    Hearing Ear Dogs or Hearing Dogs are accepted in Maine with the same rights as Seeing Eye Dogs with access to transportation, stores, restaurants or any public building.

    Canine Companions for Independence

    Miller Family Campus
    286 Middle Island Road
    Medford, NY 11763
    (631) 561-0200 (V/TTY)
    1-800-572-BARK (2275) (V)
    (631) 561-0230 (FAX)
    Email: kathy.mandsager@comcast.net
    Website: Canine Companions for Independence

    Dogs for the Deaf, Inc.

    10175 Wheeler Road
    Central Point, OR 97502
    (541) 826-9220 (V/TTY)
    (541) 826-6696 (FAX)
    Email: info@dogsforthedeaf.org
    Website: www.dogsforthedeaf.org

    Dogs for the Deaf, Inc. rescues and professionally trains dogs to help people and enhance lives, maintaining a lifelong commitment to all dogs we rescue and all people we serve. These dogs are placed throughout the U.S. and Canada at no cost to the recipient.

    Great Plains Assistance Dogs

    920 Short Street
    P.O. Box 513
    Jud, ND 58454
    (701) 685-2242 (V)
    (701) 685-2290 (FAX)
    Email: info@greatplainsdogs.com
    Website: Great Plains Assistance Dogs

    National Education for Assistance Dog Services, Inc. (NEADS)/Dogs for Deaf & Disabled Americans

    P.O. Box 213
    West Boylston, MA 01583
    (978) 422-9064 (V/TTY)
    (978) 422-3255 (FAX)
    Email: info@neads.org
    Website: National Education for Assistance Dog Services, Inc. (NEADS)/Dogs for Deaf & Disabled Americans

    NEADS (National Education for Assistance Dog Services) (also known as Dogs for Deaf and Disabled Americans), is a non-profit organization that was established in 1976 to provide canine assistance for people who are deaf or have a physical disability. These assistance dogs become an extension of their handlers and bring freedom, physical autonomy and relief from social isolation to their human partners. NEADS offers a wide spectrum of assistance dog services, including: hearing dogs for people who are deaf or have hearing loss; service dogs for people with physical disabilities; dogs for people who require stability and help with balance; canines for combat veterans; dogs for children with a physical disability; dogs for the classroom, therapy and ministry; and dogs for children with autism. NEADS is accredited by Assistance Dog International, the internationally recognized governing body that establishes industry standards and practices.

    Wizard Service Dogs

    188 Scribner Hill Road
    Otisfield, ME 04270
    Contact Marie Gagnon
    (207) 539-9188 (V)
    Email: wizardservicedogs@yahoo.com
    Website: Wizard Service Dogs

    Wizard Service Dogs offers both mobility and hearing dogs to clients in Northern New England, including Maine, Massachusetts, New Hampshire and Vermont. The average dog is in basic obedience and public access training for two to three months. If this goes well we then move on to the service task training. This phase lasts six or more months depending on the animal and the tasks to be trained. Our dogs are mainly rescued pups, either from local shelters or individuals who are unable to keep their pets. It is our goal to rehabilitate these dogs and give them a job and structure to make their sometimes unruly energy useful. Most dogs come into the program somewhere between 6 and 18 months of age and are ready for placement around 2 to 3 years old.

    The cost varies slightly from dog to dog but the average is $5,000. Individuals applying for a dog must demonstrate the willingness, means and ability to maintain the dog's health, welfare and training. Wizard Service Dogs is also available to help owners train suitable pets to become service dogs. Many pups that make great family members are not suitable as full public access service dogs. If you are currently looking for a pup it is STRONGLY recommended that you involve either Wizard Service Dogs in your search or another qualified canine professional.



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    Resource Guide: INTERPRETING

    Last Updated; July 18, 2014

    ASL4ALL Services

    Wanda and Vince McMullen
    207-234-1109 (V)
    207-200-9680 (VP)
    Email: info@asl4allservices.com
    Website: ASL4ALL Services

    ASL4ALL's goal is to facilitate communication between a deaf interpreter, deaf and hard-of-hearing individual(s) and the sign language interpreter. We are committed to provide excellent and highly qualified services for all situations. The provision of interpreting services allows deaf and hard-of-hearing individuals full and equal access to communication.

    Bangor Interpreting Agency

    94 Pine Trail
    Dedham, ME 04429
    Nancy A. Ordway, Director
    843-0506 (V)
    843-0507 (FAX)
    Email: bangorinterpreting@myfairpoint.net

    Bangor Interpreting Agency is an interpreting referral business providing services throughout the state of Maine. They provide professional, highly qualified, independently contracted freelance interpreter services for various venues including but not limited to: conferences, employee business and orientations, educational, vocational, medical, mental health and legal/law enforcement entities; AA/Al-Anon meetings, substance abuse treatment and religious settings. Interpreters referred by the Bangor Interpreting Agency maintain professional standards based on the Code of Ethics of the Registry of Interpreters for the Deaf (RID) and are licensed by the State of Maine. On-call 24 hour emergency interpreting services available.

    Certified Interpreting - The Sign Language Network

    P.O. Box 6500
    Brunswick, ME 04011
    Ruth Vigna, Co-Director
    Victor Vigna, Co-Director
    207-798-7995 (V)
    207-319-7378 (VP)
    207-729-0875 (FAX)
    Email: services@CIMaine.com
    Website: Certified Interpreting - The Sign Language Network

    Certified Interpreting - The Sign Language Network provides American Sign Language/English interpreting services in medical, legal, mental health, academic (pre-K-12 and post-secondary), government, corporate, and a variety of other settings, including the largest hospitals and hospital networks in Maine. Certified Interpreting works with over 75 certified and pre-certified interpreters in Maine who are licensed by the State and adhere to the principles outlined in the Code of Professional Conduct established by the Registry of Interpreters for the Deaf. Services are available to private and nonprofit organizations, state agencies, medical practices and hospitals, schools and education centers, corporations and small-businesses, legal practices and judicial centers, individuals and other entities. Certified Interpreting has been providing interpreting services throughout Maine since 1982 and is operated by nationally certified interpreters. Other services currently available: Emergency interpreting services are available 24 hours a day, 7 days a week, by prior agreement. Remote interpreting services are available using Video Interpreting Access (VIA). Please contact Certified Interpreting for information on these and other innovative services.

    Certified Interpreting: MaineHealth Network

    Stacey Bsullak, Coordinator
    Joanne Weiss, Coordinator
    207-662-6230
    Email: medsign@CIMaine.com
    Website: Certified Interpreting - The Sign Language Network

    Certified Interpreting is the exclusive provider of comprehensive American Sign Language/English interpreting services for the largest entities within the MaineHealth Network, including Maine Medical Center, Spring Harbor Hospital, Mid Coast Hospital, Maine Medical Partners, and most affiliated locations. Such services are provided during business and after-hours time periods 24/7/365. A large number of qualified medical interpreters are exclusively available and coordinated to meet the varied needs in these medical and mental health settings. If services are anticipated at any of these hospital locations, contact the hospital department directly and request interpreting services. Please feel free to contact us via email with any questions or comments.

    Kewl ASL

    Interpreting/Education/Employment
    15 Jones Road
    Somerville, Maine 04348
    207-240-3177 (Cell/Text)
    207-213-1500 (VP)
    Email: kewlasl@gmail.com

    Deborah S. Myers established Kewl ASL, an innovative agency serving Central Maine, in February 2003. Kewl ASL opened in response to Deaf community needs. Our desire is to fill unmet needs in the Deaf community when they are expressed. We want culturally Deaf people to be fully involved in their community and we have the unique ability to provide services in a way that is Deaf culture-friendly.

    Kewl ASL subcontracts and employs individuals qualified to provide a variety of interpreting, educational and vocational services. Because of the expanding range of services we provide, there is flexibility within the agency to satisfy more complex requests. We look forward to providing top quality services to all of our customers. To request services, please call, email or text us with the basic information and we will get back to you within 24 hours. We welcome your inquiries, comments and unusual requests!

    Maine Registry of Interpreters for the Deaf (Maine RID)

    Maine RID President Email:MERIDpresident@gmail.com
    Website: Maine Registry of Interpreters for the Deaf (Maine RID)

    An affiliate chapter of the Registry of Interpreters for the Deaf, Inc., the Maine RID is an organization of professional interpreters, interpreter trainers, students of interpreting, and consumers, both deaf and hearing. The focus of Maine RID is on interpreter skill-building, professional development, and statewide networking.

    Mary Jane Grant Sign Language Interpreting Services, LLC

    P.O. Box 843
    Sanford, ME 04073
    207-651-3146 (V)
    866-825-9910 (FAX)
    Email: mjgrantinterpreting@gmail.com
    Website: Mary Jane Grant Sign Language Interpreting Services, LLC

    Office of Professional and Occupational Regulation

    35 State House Station
    Augusta, ME 04333-0035
    TTY Users Call Maine Relay 711
    624-8603 (V)
    624-8637 (FAX)

    Jennifer Hawk
    624-8617 (V)
    Email: jennifer.m.hawk@maine.gov

    Tammy Reed
    624-8624 (V)
    Email: tammy.reed@maine.gov

    Website: Office of Professional and Occupational Regulation

    Individuals who are paid for providing interpreting services for deaf and hard-of-hearing people must be licensed with the Department of Professional and Financial Regulation, Office of Professional and Occupational Regulation. To download an application to obtain a license as an interpreter for deaf and hard-of-hearing people, view the governing regulations, obtain information on licensing fees or contact the Office of Professional and Occupational Regulation, please visit the website address. Clicking "Licensee search" on the right-hand side of the website (under "About this Program") will bring you to a page that will allow you to search by the licensee's name, license number, town, city or county. If you do not find the individual you are looking for, please contact tammy.reed@maine.gov

    Pine Tree Society - Interpreting Services

    71 US Route 1, Suite B
    Scarborough, ME 04074
    Doug Newton, Program Director
    885-0536 (V/TTY)
    207-510-4647 (VP)
    885-0076 (FAX)
    Email: interpreting@pinetreesociety.org
    Website: Pine Tree Society - Interpreting Services

    Pine Tree Society's Interpreting Services has been offering sign language interpreting services and Deaf culture trainings throughout Maine since 1976. Interpreting Services is a program of Pine Tree Society, a non-profit organization that has been serving Maine people since 1936.

    In addition to general sign language interpreting, the program offers a statewide emergency sign language interpreting service during non-business hours, widely used by hospitals, mental health and legal agencies. The program's innovative Video Remote Interpreting allows interpreters to provide services remotely with state-of-the-art video conferencing technology. This service increases access to sign language interpreters in a way that is cost-effective for our customers.

    Professional Interpreting, Inc.

    14 Torrey Street
    Portland, ME 04103
    Kris Bracklow, Director
    774-3068 (V/TTY)
    774-8701 (FAX)
    Email: ProfessionalInterpreting@maine.rr.com
    Email: kris120@juno.com
    Website: Professional Interpreting, Inc.

    Professional Interpreting, Inc. provides American Sign Language (ASL and PSE) interpreting services in all settings throughout the state of Maine. This includes staff meetings, workshops, conferences, on-the-job training, mental health counseling, educational, medical, legal, oral and deaf-blind interpreting. All interpreters are licensed to work in Maine. All interpreters are nationally certified or working toward national certification. All interpreters closely follow the Code of Ethics from the Registry of Interpreters for the Deaf (RID).

    Sign Language Interpreting Plus (SLIP)

    15 Beaumont Street
    Portland, ME 04103
    Mary Mackay, C.T., SC:L
    207-615-1448 (V cell accepts text messaging)
    Email: marydoolittle@msn.com

    State licensed and nationally certified. Schedule is flexible to accommodate most “last minute” requests. Expertise in medical, mental health and legal. Please use cell phone if request is last minute or urgent.



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    Resource Guide: LAWYERS

    Last Updated; August 13, 2014

    Disability Rights Center of Maine (formerly Maine Advocacy Services)

    See COMPLAINTS chapter.

    Lawyer Referral and Information Service

    Maine State Bar Association
    P.O. Box 788
    Augusta, ME 04332-0788
    1-800-860-1460 (V)
    623-0083 (FAX)
    Email: lrisreferral@mainebar.org
    Website: Lawyer Referral and Information Service

    The Lawyer Referral and Information Service (LRIS) is a telephone service that helps people with legal questions find relevant information, useful resources or legal representation, when appropriate. The service charges $25 for referrals to member attorneys; direction to other helpful resources and information is free. Referrals are made according to areas of law and geographic considerations and include a brief initial consultation without additional charge. Any services provided by an attorney beyond the initial consultation will be for a fee, at rates which should be negotiated with the attorney ahead of time. The Lawyer Referral and Information Service does not offer reduced rate or pro bono service. A referral request form is available at the Lawyer Referral and Information Service website and may be submitted online or printed out, filled in and returned to us by way of regular mail or fax. Responses will be made by fax, email, or Maine Relay services, according to your request. Callers receive written confirmation when referrals are made.

    Maine Center on Deafness

    See AGENCIES & HEARING AID ASSISTANCE chapter.

    Pine Tree Legal Assistance

    Augusta Office
    39 Green Street
    Augusta, ME 04330
    622-4731 (V)
    623-7774 (FAX)

    Bangor Office
    115 Main Street, 2nd Fl.
    Bangor, ME 04401
    942-8241 (V)
    942-8323 (FAX)

    Native American Unit
    115 Main Street, 2nd Fl.
    Room 41
    Bangor, ME 04401
    1-877-213-5630 (V)
    942-8323 (FAX)


    Lewiston Office
    37 Park Street, 4th Fl., Suite 401
    Lewiston, ME 04240
    784-1558 (V)
    783-8774 (FAX)

    Machias Office
    208 Main Street, Suite 1
    Machias, ME 04654-0278
    255-8656 (V)
    255-8657 (FAX)
    Portland Office
    88 Federal Street
    Portland, ME 04101
    774-8211 (V)
    828-2300 (FAX)
    KIDS LEGAL
    774-8246 & 1-866-624-7787 (V)
    Presque Isle Office
    373 Main Street
    Presque Isle, ME 04746
    764-4349 (V)
    764-2455 (FAX)
    York County Shelter
    Pine Tree Legal
    206-1100 (V/FAX)

    Website: Pine Tree Legal Assistance

    Pine Tree Legal provides free civil legal help to Maine people with low incomes. They do not do criminal work. Priorities include housing (evictions, landlord/tenant problems, unsafe housing and housing discrimination), special education issues, public benefits (such as TANF, ASPIRE, PaS, food stamps and general assistance), foreclosure/predatory lending, IRS problems, domestic violence, MaineCare and access to health care, poverty tax abatements and consumer problems. All offices do not have the same priorities and do not cover everything on this list. Individuals are encouraged to contact the nearest Pine Tree office or project to see if they qualify for help. While there is no charge for services, clients may be asked to help with court costs. Because of limited staff, they can't help everyone who needs assistance.


    PLEASE NOTE:
    The following attorneys and firms are listed here because they have been known to accept and be capable of communicating effectively with Deaf and hard-of-hearing persons. Other attorneys may also fit these characteristics and will be added to this listing as they become known to the Division for the Deaf, Hard of Hearing & Late Deafened.

    Hardy Wolf & Downing Injury Lawyers

    477 Congress Street, 5th Floor
    Portland, ME 04101
    1-800-992-7333 (V)
    623-6799 (FAX)
    Email: info@hardywolf.com
    Website: Hardy Wolf & Downing Injury Lawyers

    For more than 30 years, our personal injury lawyers in Portland and Lewiston have helped Maine accident victims receive fair compensation from insurance companies. We represent victims of car accidents, truck accidents, motorcycle accidents, traumatic brain injury, and personal injury in the Portland, Lewiston, Auburn, and Bangor areas of Maine.

    James M. Shepard-Kegl, Esq.

    52 Whitney Farms Road
    North Yarmouth, ME 04097
    847-3074 (V/TTY)
    Email: kegl@maine.rr.com

    Personal injury, civil rights, ADA, certified ASL-interpreter available; "house calls" throughout Maine.

    Taylor, McCormack & Frame, LLC

    Gregg R. Frame, Esq.
    30 Milk Street, 5th Floor
    Portland, ME 04101
    347-4264 (V)
    671-0758 (Cell)
    347-4523 (FAX)
    Email: gframe@tmfattorneys.com
    Website: Taylor, McCormack & Frame, LLC

    General civil litigation, discrimination, civil rights.

    Reben, Benjamin and March

    Attorneys at Law
    P.O. Box 7060
    97 India Street
    Portland, ME 04112
    1-800-852-8554 (V)
    772-6402 (FAX)

    Automobile accidents, injuries caused by defective machinery or products, improper medical treatment and discrimination.

    The Law Offices of Joe Bornstein

    P.O. Box 4686
    Portland, ME 04112
    772-1496 (TTY)
    1-800-772-4624 (V)
    Email: resourceguide@joebornstein.com
    Website: The Law Offices of Joe Bornstein

    The Law Offices of Joe Bornstein specializes in personal injury law including automobile accidents, Social Security Disability and Veterans Disability benefits, medical malpractice and workers’ compensation. With a statewide practice and six conveniently located offices in Sanford, Biddeford, Portland, Lewiston, Augusta and Bangor, the Law Offices of Joe Bornstein has been getting Mainers the justice they deserve for over 39 years. The Law Offices of Joe Bornstein-Maine lawyers working for Maine people.

    Vogel & Dubois

    Tim Vogel
    Matthew Dubois
    550 Forest Avenue, Suite 205
    P.O. Box 3649
    Portland, ME 04104-3649
    761-7796 (V/TTY)
    761-6946 (FAX)
    Email: tvogel@maine-elder.com

    Elder law.



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    Resource Guide: ORGANIZATIONS OF THE DEAF

    Last Updated; February 14, 2014

    ALDA, Inc.

    8038 MacIntosh Lane, Suite 2
    Rockford, IL 61107-5336
    (815) 332-1515 (V/TTY)
    1-866-402-2532 (Toll free V)
    Contact Region I Director: Gene D. Romero, Acting Director
    Email: RD1@alda.org
    Website: www.alda.org/

    The Association of Late-Deafened Adults is about communication and acceptance of every deafened individual. Some people lip-read, some sign, some use hearing aids, some have cochlear implants and some need to have others write down what they are saying - and at ALDA all the above is okay! ALDAs official communication philosophy is "Whatever works!"

    Bangor Deaf Club also known as TRI Flying Hands Club

    P.O. Box 2121
    Bangor, ME 04401
    Email: triflyinghandsclub@gmail.com

    Bangor Deaf Club, also known as TRI Flying Hands Club, welcomes Deaf, Hard of Hearing, Late Deafened, CODA's, hearing and sign language students to join them in social events throughout the year. Deaf and Hard of Hearing children are also welcome. Activities include people of all ages. If you would like to be added to the mailing list, please contact us. Opportunity for volunteer work also available.

    Deaf Women of Maine

    P.O. Box 6814
    Portland, Maine 04103
    Email: bschertz@usm.maine.edu

    Deaf Women United is committed to continuing a community of support of Deaf women from all walks of life. Deaf Women of Maine promotes the lives of Deaf women through empowerment, enrichment, and networking on a local level.

    Maine Alumni Assoc. of the Deaf

    Lois Morin, Secretary
    576 Bridgton Road
    Sebago, ME 04029
    Email: LGMorin@roadrunner.com

    Maine Association for the Deaf, Inc.

    William H. Nye, President
    Email: wpnye@maine.rr.com

    The Maine Association for the Deaf (MeAD) is a state chapter of the National Association for the Deaf (NAD) and is the central deaf organization for statewide activities for the deaf in Maine. Founded in Belfast in 1877, this organization focuses on social, education, recreation, civic and economic welfare of all deaf and hard-of-hearing citizens and holds a biennial convention. The MeAD distributes a quarterly newsletter and plans to unveil a website. A person need not be deaf or hard of hearing to be a member.

    Maine Recreation Association of the Deaf

    Abby Bouchard
    4 Winding Way
    Standish, ME 04084
    207-766-7059 (VP)
    Email: abbyheart33@gmail.com

    Maine Recreation Association of the Deaf is a volunteer organization for deaf, hard-of-hearing and late-deafened people who want to participate in family activities. There are activities for all ages, including the Deaf Timberfest.



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    Resource Guide: PUBLICATIONS

    Last Updated; February 19, 2014

    DeafDigest

    DeafDigest Sports

    Free Weekly Publication available only through email.
    For email subscription, contact:
    barry@deafdigest.com
    Website: deafdigest

    Maine Center on Deafness - Newsletter

    Meryl Troop, Editor
    68 Bishop Street, Suite 3
    Portland, Maine 04103
    797-7656 (V/TTY)
    1-800-639-3884 (V/TTY Toll free outside of Portland)
    207-766-7111 (VP)
    797-9791 (FAX)
    Website: Maine Center on Deafness

    Maine Center on Deafness offers an email based listings of accessible events. The E-vents listing of accessible events is sent out to over 700 interested Maine parties. Sign up and submit your event to be posted via email info@mcdmaine.org.
    E-vents are also posted on the Maine Center on Deafeness Facebook page.

    Maine-Lines

    Nancy Melanson, Editor
    Department of Labor, Bureau of Rehabilitation Services
    Division for the Deaf, Hard of Hearing & Late Deafened
    150 State House Station
    Augusta, ME 04333-0150
    623-7998 (TTY)
    623-7958 (V)
    287-5292 (FAX)
    Email: Nancy.A.Melanson@maine.gov
    Website: Maine-Lines

    A newsletter published for Maine’s D/deaf, hard-of-hearing, late-deafened and hearing communities.



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    Resource Guide: RESIDENTIAL & SUPPORTS

    Last Updated; September 25, 2014

    Goodwill Industries of Northern New England

    75 Washington Avenue, Suite 300
    Portland, ME 04101
    774-6323 (V/TTY)
    761-8460 (FAX)

    Matt Hickey, Executive Director, Healthcare Business Unit
    Email: Matt.Hickey@goodwillnne.org
    Website: Goodwill Industries of Northern New England

    Caron Street House

    26 Caron Street
    Portland, ME 04103
    207-766-7088 (VP)
    797-8046 (V/TTY)
    797-9117 (FAX)

    Melissa Westhoven, Program Manager
    Email: Melissa.Westhoven@goodwillnne.org

    Opened in 1986, this residential program provides a variety of psychosocial services for four deaf individuals with intellectual disabilities. Supports include independent living skills training, case management and personal care. The use of community resources is emphasized, and most residents work in the Portland area and take advantage of the social and recreational opportunities that the area offers. Residents are involved in all aspects of the program, including involvement in the operation of the home, planning activities and the selection and evaluation of support staff.

    Community Integration Services for the Deaf (CISD) – Mental Health Case Management

    175 Lancaster Street, Suite 221
    Mailing: 185 Lancaster Street
    Portland, ME 04101

    Sharlene Adams, Senior Director of Clinical Services
    Email: Sharlene.Adams@goodwillnne.org
    761-8402 (V)
    207-671-3565 (V/Text)

    Barry Martin, LSW, MHRT/C, Case Manager
    207-766-7077 (VP)
    207-523-0000 (V/Text)
    207-370-3901 (V/TTY)
    207-761-8460 (FAX)
    Email: Barry.Martin@goodwillnne.org

    Lisa Rouelle, MHRT/C, Case Manager
    347-967-5848 (VP)
    207-775-5891 (V/Text)
    207-761-2460 (FAX)
    Email: Lisa.Rouelle@goodwillnne.org

    Established in July of 1996, this program provides an array of support services to persons who are Deaf and experiencing mental illness. It is designed for those who live in the community and desire supports that are flexible in nature. Staff is available to help assess service needs and design a system of supports that will allow the individual to live as independently as they wish.

    Goodwill LifeWorks Deaf Services

    125 John Roberts Road, Unit 11
    South Portland, ME 04106
    553-9888 (V/FAX)

    Glenda Wilson, Director of LifeWorks Services
    207-400-0771 (V/Text)
    Email: Glenda.Wilson@goodwillnne.org

    Karin Stark, Program Manager of LifeWorks Services
    207-420-1865 (V/Text)
    Email: Karin.Stark@goodwillnne.org

    Marsha Ames, Program Manager of LifeWorks Services
    207-773-0823 (V)
    207-272-8808 (V/Text)
    Email: Marsha.Ames@goodwillnne.org

    The program provides support to deaf adults with intellectual disabilities in accessing social, recreational and educational opportunities in the community during the day. A wide variety of activities and classes are offered and led by deaf instructors and/or instructors who are skilled in American Sign Language or instructors with interpreters.

    Group Main Stream (GMS)

    15 Saunders Way, Suite 500-G
    Westbrook, Me. 04092
    523-5170 (V)
    221-5529 (VP)

    Jess Irish, Director of Operations
    Email: jirish@gmsme.org

    Martin Golden, Community Case Manager
    Email: mgolden@gmsme.org

    Group Main Stream (GMS) is a non-profit organization that has provided residential supports for people with intellectual disabilities, including those who are deaf, since 1981. In 2012, GMS began providing case management services for anyone with an intellectual disability. The Case Management Department at GMS can use American Sign Language, visual gestural techniques, communication devices or English. GMS can provide Community Case Management services in Cumberland, York, Oxford, Androscoggin, Kennebec, Sagadahoc and Lincoln counties.

    Ascentria Community Services formerly Lutheran Social Services

    39 Mechanic Street, Suite 300
    Westbrook, ME 04092
    797-3935 (V)
    766-7032 (VP)
    797-8149 (FAX)
    Website: Ascentria formerly Lutheran Social Services

    Zoe Sweet, Director
    Email: zsweet@lssne.org

    Julie Novack, Deaf Services, Program Manager
    Email: jnovack@lssne.org

    Deaf Services Coordinator/Educational Interpreting Program:

    Tracey Frederick, Deaf Services Coordinator
    Email: TFrederick@ascentria.org
    Email: tracey.frederick@gmail.com

    Deaf Services Residential Programs:

    Robie Street Program

    46 Robie Street
    Gorham, ME 04038
    766-7153 (VP)

    Main Street Program

    632 Main Street
    Westbrook, ME 04092
    213-1638 (V)

    Town Farm Program

    71 Town Farm Road
    Buxton, ME 04093
    929-1632 (V)
    710-0685 (VP)

    Medical Care Development

    11 Parkwood Drive
    Augusta, ME 04330

    DonnaLee Cloutier
    622-7566, ext. 241 (TTY/V)
    621-2920 (FAX)

    Bishop House

    11 Bishop Drive
    Windham, ME 04062
    892-8529 (TTY)
    1-866-948-0094 (VP) or 892-0446 (V/VP)
    892-9499 (FAX)
    Email: bishopstreet@mcd.org

    Opened in 2002, this totally accessible one-level home creates a structured environment that helps individuals with a diagnosis of intellectual disabilities, hearing loss, deafness and behavioral and emotional challenges feel safe and supported. The home provides individuals with a communication-rich environment in which each person will be recognized for his or her unique style of communication.

    Mobius, Inc.

    319 Main Street
    Damariscotta, ME 04543
    David Lawlor, Director
    563-3511 (V)
    563-3864 (TTY)

    Providing case management, crisis assessment, residential, day and employment services to individuals with intellectual disabilities. American Sign Language and visual gestural communication training provided to deaf and hard-of-hearing clients and staff working with them. Section 21 funded Non-traditional Communication Services (visual gestural) to non-Mobius clients may be provided depending on location.

    Mobius Communication Assessment Project

    Romy Spitz, Ph.D., DHHS-OADS Consultant, Deafness & Non-Traditional Communication
    1 Mackworth Island
    Falmouth, ME 04105
    207-747-0532 (VP)
    207-450-5984 (Text)
    797-2387 (FAX)
    Email: romy.spitz@maine.gov

    This project provides visual gestural (gesture/signing) and mixed modes of communication information, resources, assessment and referrals for individuals with intellectual disabilities who are deaf, deaf blind, hard of hearing or hearing but nonverbal and are being served by the Department of Health and Human Services. Training and workshops in visual gestural communication and working with consumers who are deaf or hard of hearing are available on a limited basis. Consultation services to improve consumer's communication are also available on a limited basis and may be reimbursed under the MaineCare Waiver.

    Motivational Services, Inc. (MoCo)

    P.O. Box 229
    Augusta, ME 04330
    626-3465 (V)
    626-3469 (FAX)

    Sunrise Program (MoCo)

    P.O. Box 229
    Augusta, ME 04330
    Christy Daskoski, Director of Residential Services
    207-226-7269 (VP)
    624-0530 (V/TTY)
    626-3473 (FAX)
    Email: wdraper@mocomaine.com

    Sunrise Services is a residential program serving deaf individuals with mental illness. The program assists residents in developing everyday living skills and necessary skills for integration into the community. Twenty-four-hour staff is available to support five individuals who live in their on-site apartments. Staffed by both hearing and deaf workers, American Sign Language (ASL) and visual gestural communication (VGC) are the primary means of communication.

    Sunrise Program (MoCo)

    P.O. Box 229
    Augusta, ME 04330
    623-2279 (V), Ext. #0 for the receptionist
    623-2434 (V), Med. Clinic Office

    Kathryn Temple, Program Administrator
    Email: ktemple@mocomaine.com
    Carolyn Fairservice, Mental Health Services Coordinator
    Email: cfairservice@mocomaine.com
    Melanie Sweet, Case Manager
    Email: msweet@mocomaine.com
    Anne Berry, LCSW, Clinical Supervisor
    Email: aberry@mocomaine.com

    Case management services are available to individuals in the community in addition to the residents of the Sunrise Program.

    Motivational Services Training Center

    71 Hospital Street
    Augusta, ME 04330
    623-2279 Ext. 2405 (V)

    Chele Fuller, Training and Development Manager
    Email: cfuller@mocomaine.com

    Classes offered to the community include: CRMA, Mandt, CPR, First Aid, Blood Borne Pathogens, MHSS (MHRT), Diabetes, Food Safety and Caring for the Aging.

    Penobscot Valley Industries

    68 Hillside Avenue
    Bangor, ME 04401
    941-2898 (V/TTY)
    941-2914 (FAX)

    Day program for adults with mental illness or intellectual disabilities.

    Petra Home

    27 Columbia Road
    Waterville, ME 04901
    873-4903 (V/TTY)
    873-4914 (FAX)

    This is a supported living home for two Deaf persons with intellectual disabilities. Staff use sign language and visual gestural communication to teach the residents independent living skills.

    Port Resources

    280B Gannett Drive
    South Portland, ME 04106-6940
    828-0048 (V/TTY)
    772-3743 (FAX)

    Port Resources is a nonprofit organization providing residential and support services for individuals with intellectual disabilities in York and Cumberland counties. Port Resources is committed to empowering individuals with intellectual disabilities to live rich and fulfilling lives in their communities.

    Project for Supported Living

    1011 Forest Avenue
    Portland, ME 04103
    879-0847 (V/TTY)

    The mission of the Project for Supported Living is to empower persons (Deaf as well as hearing) with intellectual disabilities who live in the community by offering social and emotional support in the context of a multi-service resource center. Specific services for the Deaf include: promotion of personal choice regarding services, individualized communication development for consumers, integration with the Deaf Community, sign language training for all supporters, sign language class to members at the drop-in center, weekly support group, 24-hour emergency support, and access to interpreters when needed.

    SKILLS, Inc.

    P.O. Box 65
    St. Albans, ME 04971
    938-4615 (V)
    938-2693 (FAX)
    Contact: Pam Erskine



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    Resource Guide: SPEECH-LANGUAGE PATHOLOGISTS

    Last Updated; October 29, 2012

    Speech Language Pathologists (SLPs) generally tend to focus on the acquisition of spoken English language.  The SLPs listed below have varying levels of proficiency in American Sign Language and signed forms of English.  Call the SLP nearest you to inquire about services available (e.g., evaluations, sign training, consultation) and payment mechanisms.

    Anthony C. Briscoe
    P.O. Box 308
    Presque Isle, ME 04769
    1-800-413-9692 (V-in state only)
    764-4498 (V)


    Nicole Dobson
    Wells, ME 04090
    Tel: 752-0417 (V)
    Email: NiCueSSS@gmail.com

    Speech, language, listening and educational consultation services for children whose primary mode of communication is Sign Language, Oral or Cued Speech.


    Stephanie Gelinas
    Sandcastle Clinical & Educational Services
    72 Strawberry Avenue
    Lewiston, ME 04240
    782-2150 (V)
    Email: sgelinas@sandcastlemaine.org



    Louise Packness
    61 Rackleff Street
    Portland, ME 04103
    772-4204 (V)




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    Resource Guide: STATE OFFICES

    Last Updated; February 19, 2014

    Department of Health & Human Services - Office of Elder Services

    Adult & Child Emergency Services After Business Hours Statewide TTY Numbers
    1-800-624-8404 (V)
    TTY Users Call Maine Relay 711

    Office of Elder Services - Central Office
    Station 11, 32 Blossom Lane
    Augusta, ME 04333-0011
    TTY Users Call Maine Relay 711
    1-800-262-2232 & 287-9200 (V)
    287-9229 (FAX)
    Website: Department of Health & Human Services - Office of Elder Services

    Augusta Office
    Station 11, 41 Anthony Avenue
    Augusta, ME 04333-0011
    624-8060 (V)
    1-800-452-1926 (V)
    TTY Users Call Maine Relay 711
    624-5283 (FAX)

    Bangor Office
    396 Griffin Road
    Bangor, ME 04401
    1-800-432-7825 & 561-4380 (V)
    TTY Users Call Maine Relay 711
    561-4396 (FAX)


    Biddeford Office
    208 Graham Street
    Biddeford, ME 04005
    1-800-322-1919 & 286-2400 (V)
    TTY Users Call Maine Relay 711
    286-2543 (FAX)


    Calais Office
    392 South Street
    Calais, ME 04619
    1-800-622-1400 & 454-9000 (V)
    TTY Users Call Maine Relay 711
    454-9012 (FAX)

    Caribou Office
    30 Skyway Drive, Unit 100
    Caribou, ME 04736
    1-800-432-7366 & 493-4037 (V)
    TTY Users Call Maine Relay 711
    493-4033 (FAX)

    Ellsworth Office
    17 Eastward Lane
    Ellsworth, ME 04605
    1-800-432-7823 & 667-1600 (V)
    TTY Users Call Maine Relay 711
    667-4184 (FAX)

    Fort Kent Office
    137 Market Street
    Fort Kent, ME 04743
    1-800-432-7340 (V)
    TTY Users Call Maine Relay 711
    834-7701 (FAX)

    Houlton Office
    11 High Street
    Houlton, ME 04730
    1-800-624-8404 (V)
    TTY Users Call Maine Relay 711
    532-5004 (INTAKE FAX)

    Lewiston Office
    200 Main Street
    Lewiston, ME 04240
    1-800-482-7517 & 795-4448 (V)
    TTY Users Call Maine Relay 711
    795-4445 (FAX)

    Machias Office
    13 Prescott Drive
    Machias, ME 04654
    1-800-432-7846 (V)
    TTY Users Call Maine Relay 711
    255-2022 (FAX)

    Portland Office
    161 Marginal Way
    Portland, ME 04101
    1-800-482-7520 & 822-2149 (V)
    TTY Users Call Maine Relay 711
    822-2162 (FAX)

    Rockland Office
    91 Camden Street, Suite 103
    Rockland, ME 04841
    1-800-432-7802 (V)
    596-4302 (V)
    TTY Users Call Maine Relay 711
    596-2304 (FAX)


    Department of Health & Human Services - The Office of Aging & Disability Services

    Designated Deaf Services Case Managers

    Augusta Office
    Stephanie Emens
    41 Anthony Avenue
    11 State House Station
    Augusta, ME 04333-0011
    TTY Users Call Maine Relay 711
    287-2463 (V)
    287-7186 (FAX)
    Email: Stephanie.Emens@maine.gov

    Bangor Office
    176 Hogan Road
    Bangor, ME 04401
    TTY Users Call Maine Relay 711
    941-4373 (V)
    941-4389 (FAX)


    Lewiston Office
    Dan Crawford
    200 Main Street
    Lewiston, ME 04240
    TTY Users Call Maine Relay 711
    753-9133 (V)
    Email: Dan.Crawford@maine.gov



    Portland Office
    Theresa Jack
    161 Marginal Way
    Portland, ME 04101
    207-766-7075 (VP)
    822-0344 (V)
    822-0295 (FAX)
    Email: Theresa.Jack@maine.gov

    Rockland Office
    91 Camden Street, Suite 103
    Rockland, ME 04841
    TTY Users Call Maine Relay 711
    1-800-704-8999 and 596-4302 (V)
    596-2304 (FAX)


    Division for the Deaf, Hard of Hearing & Late Deafened

    Bureau of Rehabilitation Services (BRS)
    Department of Labor

    150 State House Station
    Augusta, ME 04333-0150
    Website: Division for the Deaf, Hard of Hearing & Late Deafened

    Terry Morrell, Director
    207-470-7668 (VP/V)
    207-623-7957 (TTY)
    207-287-5292 (FAX)
    Email: Terry.L.Morrell@maine.gov


    Nancy Melanson, Assistant to the Director
    207-623-7998 (TTY)
    623-7958 (V)
    287-5292 (FAX)
    Email: Nancy.A.Melanson@maine.gov

    The Division for the Deaf, Hard of Hearing & Late Deafened provides a program of services to deaf, late-deafened, and hard-of-hearing people of Maine. This includes: publication of the Resource Guide, Maine-Lines for the Deaf (newsletter), ongoing Deaf awareness training programs for state agencies, information and referral, advocacy, accessibility promotion, deaf & hard-of-hearing identification cards, deaf & hard-of-hearing placards and a listing of qualified legal interpreters.

    Vocational Rehabilitation (VR)

    Bureau of Rehabilitation Services (BRS)
    Maine Department of Labor
    See AGENCIES & HEARING AID ASSISTANCE chapter.



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    Resource Guide: SUBSTANCE ABUSE

    Last Updated; February 19, 2014

    Alcoholics Anonymous

    Central Service Office
    78 Portland Street
    Portland, ME 04101
    1-800-737-6237 and 774-3034 (V)

    Minnesota Chemical Dependency Program for Deaf and Hard-of-Hearing Individuals

    2450 Riverside Avenue South
    Minneapolis, MN 55454
    1-800-282-3323 (V/TTY)
    (651) 964-1427 (VP)
    Email: deafhoh1@fairview.org
    Website: Minnesota Chemical Dependency Program for Deaf and Hard-of-Hearing Individuals

    The Minnesota Chemical Dependency Program for Deaf and Hard of Hearing Individuals is located at the University of Minnesota Medical Center, Fairview Riverside, in Minneapolis Minnesota, and offers inpatient, intensive outpatient and outpatient chemical dependency treatment, as well as ongoing sobriety maintenance counseling. The program specializes in treatment of deaf or hard of hearing persons who are struggling with addiction, and all program staff members are fluent in ASL and sensitive to Deaf culture. The program has been providing services to people from all across the United States and Canada since 1989, and is proud to be one of only a few hospital-based chemical dependency programs for the deaf.

    Office of Substance Abuse and Mental Health Services

    Maine Department of Health and Human Services
    Information/Resource Center
    41 Anthony Avenue
    11 State House Station
    Augusta, ME 04333
    287-8900 (V)
    TTY Users Call Maine Relay 711
    287-8910 (FAX)
    Email: osa.ircosa@maine.gov
    Website: Office of Substance Abuse and Mental Health Services

    The Information/Resource Center is an informational and support service within the Office of Substance Abuse and Mental Health Services. It serves as a central source of books, pamphlets and videos about mental health, substance abuse and alcohol, tobacco other drug information. A catalog of closed and open-captioned videos is available.



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    Resource Guide: SUMMER CAMPS

    Last Updated; February 19, 2014

    Austine Green Mountain Lions Camp

    130 Austine Drive
    Brattleboro, Vermont 05301
    Bradley Hammond, Director
    802-258-9513 (V/TTY)
    802-254-3921 (FAX)

    Outdoor education, adventure programming, and opportunities for personal growth all provided in the beautiful hills of southern Vermont. Camp Age: One week day camp for 3-5 year olds. One week sleep over camp for 6-9 year olds. Two week sleep over camps for 10-13 year olds and 14-18 year olds. This is an excellent opportunity for deaf and hard-of-hearing children and their siblings to be together and have a great time during the summer. Children are immersed in a communication rich-environment supported by caring and well trained staff. The campers live and learn in the natural environment, sleeping in cabins, hiking, swimming, climbing on the ropes course and taking many field trips to science museums, baseball games and wildlife centers.

    Camp Horizons

    P.O. Box 323
    South Windham, CT 06266
    Scott Lambeck, Camp Director
    860-456-1032 (V/TTY)
    860-456-4721 (FAX)

    Camp Horizons is a private, residential camp in South Windham, Conn., for youth with intellectual disabilities and deafness as a secondary disability. Camp Horizon’s philosophy is to assist each camper in reaching their fullest potential in a supportive, recreational environment. Ages 8 and up; master’s program for mature campers.

    Camp Mark Seven

    Dr. Andrew Brinks, Executive Director
    Email: execdir@campmark7.org
    Website: Camp Mark Seven

    (September – May)
    8100 Glendale Drive
    Frederick, MD 21707

    (June – August)
    144 Mohawk Hotel Road
    Old Forge, NY 13420
    315-357-6089 (V)
    315-207-5707 (VP)
    866-572-9102 (VP)
    315-357-6087 (FAX)

    Camp Mark Seven is a lakefront recreational, educational and leadership camp in the Adirondack Mountains of Old Forge, NY. Diverse programs are offered for hearing, deaf and hard-of-hearing individuals of all ages.

    "Camp Sign-A-Watha"

    Lutheran Social Services
    39 Mechanic Street, Suite 300
    Westbrook, ME 04092
    Contact: Julie Novack
    591-6714 (VP)
    Email: jnovack@lssnorth.org

    Camp Sign-A-Watha, affiliated to Lutheran Social Services-Deaf Services is a 5-day residential camping program for Deaf adults with intellectual disabilities. Our program is designed to provide recreation, personal adjustment and respite-care for individuals who, because of their physical or mental limitations, would be unable or profit from an alternate camping experience. Camp Sign-A-Watha accepts a wide range of campers, from the independent to those needing assistance in many aspects of daily living. Camp Sign-A-Watha goals:

    Cue Camp New England

    Held in Maine every summer!
    Contact: Nicole Dobson
    752-0417 (V)
    Email: info@cuedspeechmaine.org or NiCueSSS@gmail.com

    Cue Camp New England(CCNE) provides a fun and supportive learning environment for new cuers and those wishing to improve their cueing skills. Families, friends, professionals, children and adults enjoy recreation, relaxation, learning and lots of laughs! Deaf and hard of hearing teens/young adults are counselors. Speech language therapy is provided for children who are deaf or hard of hearing. Beginner and advanced instruction in Cued Speech, teen and adult panels, a variety of speakers and campfire chats are also an important part of the experience. For the children, there are cue classes, arts and crafts, swimming, games and much more.



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    Resource Guide: SUPPORT GROUPS

    Last Updated; February 19, 2014

    ALDA, Inc.

    See ORGANIZATIONS OF THE DEAF chapter.

    Maine Educational Center for the Deaf and Hard of Hearing (MECDHH) and Governor Baxter School for the Deaf (GBSD)

    See CHILDREN’S SERVICES chapter.

    Maine Center on Deafness

    Peer Support Group
    See AGENCIES & HEARING AID ASSISTANCE chapter.

    Hearing Loss Association of America

    Formerly Self Help for Hard of Hearing (SHHH)
    Website: Hearing Loss Association of America

    Hearing Loss Association of America (Self Help for Hard of Hearing) is a volunteer, international association of hard of hearing people, their relatives and friends. It is a nonprofit, educational organization devoted to the welfare and interest of those who cannot hear well.

    Maine Hands & Voices

    See CHILDREN’S SERVICES chapter.



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    Resource Guide: TELEPHONE RELAY

    Last Updated; February 19, 2014

    Maine Telecommunications Relay Service (MERS)

    All callers can reach the Relay Service by dialing 711 (V/TTY)

    CapTel calls (to reach a CapTel user): 1-877-243-2823

    Speech to Speech calls: 1-888-890-9256

    Spanish to Spanish calls: 1-888-890-9255

    The Maine Relay Service is a free service and available 24 hours a day, every day, to provide a communications link between those who use a standard voice telephone and those who use specialized telephone equipment or assistance because they are D/deaf, hard of hearing or have a speech or physical disability that prevents use of a standard telephone. The specialized telecommunications equipment may be a Text Telephone (TTY), a telebraille telephone for someone who is deafblind, or other type of equipment to address a specific communication disability. There is no extra charge for the relay service. All calls are confidential and no record is kept of calls.

    When a call is placed through the Maine Relay Service, a Communication Assistant (CA) provides the needed communication link between the two parties. For example, when a call is placed between a D/deaf person and a hearing person, the CA types to the D/deaf caller what the hearing caller says. Then the CA voices the D/deaf caller’s typed response to the hearing person. This is known as Text-to-Voice relay service.

    Other types of relay services include:

  • Voice Carryover (VCO) – this is available to a caller, such as a person who is late deafened, who wishes to speak instead of type, but needs to receive responses in typed form. In this case, the other caller hears the VCO caller’s voice and his/her response is typed by the CA back to the VCO caller.
  • Hearing Carryover (HCO) – this type of relay is used by a person who has a speech disability. The other caller speaks directly to the HCO user, who then types a response, which is voiced by the CA.
  • Speech-to-Speech Relay – this option allows a person with a speech disability to use a CA specially trained in understanding pronunciation affected by a variety of speech disorders. The CA repeats what the caller says in a manner that makes the caller’s words clear and understandable to the other caller on the line. The person with the speech disability then hears the response of the other caller directly. No special telephone is needed for this type of relay service.

    Another feature available in association with the Maine Relay Service is Relay Choice Profile, which allows MERS users to provide information about their call preferences (i.e., slow typing) and frequently called numbers to the Relay Service, so that it can be entered into the computerized Relay Service equipment. Each time the MERS user makes or receives a relay call, that Profile is automatically activated and makes sure that the call is handled according to the MERS user’s personal preferences.

    This can include whether the MERS user wants the CA to communicate background noise on the call, or what local and long-distance telephone service the user has (to assure correct billing of toll calls). MERS users can also provide frequently called telephone numbers as part of a profile, to speed up connections when they place a call. For more information or to arrange for a presentation about the Maine Relay Service, contact the Maine Center on Deafness:

    Maine Center on Deafness
    68 Bishop Street, Suite 3
    Portland, Maine 04103
    1-800-639-3884 (V/TTY within Maine)
    797-7656 (V/TTY)
    207-766-7111 (VP)
    207-766-7113 (VP)
    797-9791 (FAX)
    Email: info@mcdmaine.org
    Website: Maine Center on Deafness
    Website: Hamilton Relay



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    Resource Guide: TTY ABBREVIATIONS

    Last Updated; June 6, 2008

    Conversation Control:

    Common Abbreviations



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    Resource Guide: TTY DIRECTORY

    Last Updated; February 19, 2014

    A directory of all reported TTY-accessible telephone numbers in Maine.  Includes a section for residential numbers (white), state offices (green), and businesses, agencies, hospitals and services (yellow).  The TTY Directory is updated annually.


    To request a copy, add a new listing or change a current listing, contact the address below.

    Telecommunication Equipment Project
    Maine Center on Deafness
    68 Bishop Street, Suite 3
    Portland, ME 04103
    797-7656 (V/TTY)
    866-347-0275 (VP)
    800-639-3884 (V/TTY)
    797-9791 (FAX)
    E-mail: info@mcdmaine.org
    Website: TTY Directory



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    Resource Guide: TTY HOTLINES

    Last Updated; December 11, 2012

    Child Protective Intake - Department of Health and Human Services

    11 State House Station
    Augusta, ME 04333
    1-800-452-1999 and 626-8620 (V)
    TTY Users Call Maine Relay 711
    287-5065 (FAX)

    24-hour hotline to report child abuse and neglect statewide..

    Crisis Hotline

    1-888-568-1112 (V)
    TTY Users Call Maine Relay 711
    24-Hour Crisis Hotline

    Agencies around the state will answer the call based on where the call is made from. Trained social workers can help you on the TTY, come to your home with an interpreter, or meet you at a convenient safe place (like the hospital, where they can use the video equipment to get an interpreter).

    If your TTY call is not answered and you would like to report unsatisfactory service on this phone number, contact Nancy Melanson at 623-7998 (TTY), 623-7958 (V) or Nancy.A.Melanson@maine.gov.

    If there is a fire, or if someone is being violent or has a weapon, call 911 for the police.

    Maine Sexual Assault Support Hotline

    Maine Coalition Against Sexual Assault (MeCASA)
    1-888-458-5599 (TTY)
    1-800-871-7741 (V)

    TTY access to MeCASA's 25 years experience supporting victims of sexual assault in Maine. Top support staff, called "advocates" have extra training in using a TTY, when and how to use an interpreter, and Deaf Culture basics.

    Recent victim of sexual assault? "Survivor" of assault a long time ago? It still bothers you? Please call! The 888-458-5599 TTY answering service will call a trained MeCASA "advocate" to call you back.

    Youth Alternatives Ingraham

    50 Monument Square
    Portland, ME 04101
    774-0700 (TTY) 24-Hour Crisis Hotline
    774-HELP (774-4357) (V) 24-Hour Crisis Hotline
    874-2371 (FAX)

    Youth Alternatives Ingraham is a multi-purpose human service agency providing crisis, residential and support services as well as services to those who are homeless. Our 24-hour hotline, 774-HELP serves as the gateway to community services in Cumberland County, providing a vast array of information, guidance and therapeutic support to people in need.



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    Resource Guide: TTY DO'S & DON'TS

    Last Updated; June 6, 2008

    DO:

    DON’T:



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    Resource Guide Appendix: LEGAL INFORMATION

    Last Updated; February 19, 2014

    Maine Legal Information:

    Deaf/Hard-of-Hearing Tenants Smoke Detectors Law: www.mainelegislature.org/legis/statutes/25/title25sec2464. html

    National Association of the Deaf: www.nad.org/issues/about-law-and-advocacy-center

    Maine Sign Language Interpreter Licensure: Individuals who are compensated for providing interpreting services for deaf and hard of hearing people must be licensed with the Maine Department of Professional and Financial Regulation, Office of Licensing and Registration (OLR). OLR maintains a web page that explains the different types of interpreter licenses and identifies the requirements and procedures for obtaining a license, as well as links to the Maine laws and rules that govern interpreter licensure.
    Website: www.maine.gov/pfr/olr/categories/cat22.htm

    Hiring Interpreters for People Who are Deaf or Hard of Hearing
    Obligations of Government Agencies & Health Care Providers
    MaineCare Benefits Manual

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    Resource Guide Appendix: OTHER GUIDES TO DEAF RESOURCES

    Last Updated; February 19, 2014

    Gallaudet University's Laurent Clerc National Deaf Education Center maintains an extensive set of directories of international, national and state resources on deafness. The following directories of various deafness-related resources are all maintained by the Clerc Center and each link leads to a page on the Clerc Center website:

    www.gallaudet.edu/ClercCenter/InformationandResources/Infoto_Go.html

    Directory of National Organizations of and for Deaf and Hard of Hearing People

    This directory was developed with information provided by each organization. All of the organizations are national and nonprofit and provide information on deaf and hard of hearing people and/or specific professional or consumer areas of interest.

    Directory of National Organizations of and for Deaf and Hard of Hearing People

    Statewide Services for People Who Are Deaf and Hard of Hearing

    This list identifies two different types of statewide services:
    (1) commissions or state offices mandated to serve people who are deaf and hard of hearing, and
    (2) state coordinators of rehabilitation services for people who are deaf.

    Statewide Services for People Who Are Deaf and Hard of Hearing

    State Resources

    The state resources available on this web page provide information and referral or direct services to deaf and hard of hearing children.

    Resources in each State

    For more information about deafness from Gallaudet:

    Resources