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2018 - 2019 OIT Service Catalog

2020 - 2021 OIT Service Catalog

Solution Architecture

Solution Architecture - Solution Architecture Overview

Central Print, Copy & Printer Maintenance

Central Print, Copy & Printer Maintenance - Central Printing and Copy Services

Client Technologies

Client Technologies - Service Center, PC Workstations and Equipment

Network, Voice and Radio

Network, Voice and Radio - Wide Area & Local Area Networks, Radio, Voice/Telephone Services, Data Center and Wireless Access

Office 365

Office 365 - Email, Microsoft Office Suite (Outlook, Word, Excel, etc.), Skype and OneDrive

Project Management

Project Management - Project Management Office Overview

Security and Risk Management

Security and Risk Management - Desktop Security, Infrastructure and Perimeter Security, Incident Response and Firewall Management

Unix Hosting

Unix Hosting - Backup and Recovery, Storage, Hosting: Oracle, Linux, UNIX and Oracle Database

Windows Hosting - DocuWare, Footprints, Remote Desktop, Move IT, Hosting: Converged Virtual Server, Microsoft SQL and .NET, and Vendor Cloud Managed Service


FY 2018 - 2019

Application Development and Support Services

Application Development & Support – Web Design & Development, State-Wide Applications

Application Development and Support Services

Email, Conferencing, & Fax Services – Email, Secure Email, Audio Conferencing, Web Conferencing, Fax Services

Voice, Data and Radio Services

Data, Voice and Radio – Remote Access, Wide Area & Local Area Networks, Radio, Voice/Telephone Services

Hosting Services

Unix Hosting – Backup and Recovery, Storage, Hosting: Oracle, Linux, UNIX and Oracle Database

Windows Hosting - DocuWare, Footprints, Remote Desktop, Move IT, Hosting: Converged Virtual Server, Microsoft SQL and .NET, and Vendor Cloud Managed Service

Office 365

Office 365 – Microsoft Office Suite (Outlook, Word, Excel etc.), Skype, OneDrive

Risk Management Services

Security and Risk Management – Infrastructure, Physical and Perimeter security, Incident Response and IT Continuity

Desktop Computing Services

IT Service Management & Continuous Improvement – HelpDesk & User Support, IT Service Management

Help Desk Services

Project Management – Overview, Portfolio Management, Project management Training, Best Practices

Print Services

Central Print, Copy & Printer Maintenance – Central Printing, Copy Center, High Speed Printing, and Printer Maintenance Services

Print Services

OIT Performance Metrics – Key performance metrics for OIT provided services.

Infrastructure Services

Infrastructure – Wiring Services, Application Monitoring.

Audit & Compliance Services


 

 

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Page last modified: May 8, 2018