FY2016-2017 Service Rates

Service Unit Frequency FY14 Rate FY15Rate FY16 Rate FY17Rate
IT Services for End Users
Desktop/Laptop Support Support Device Per Month $43.63 $43.63 $48.63 $48.63
E-mail PO Box Per Month $6.29 $6.29 $7.18 $7.18
ZixGateway per Customized Lexicon Activation One TIme $150.00 $150.00 $150.00 $150.00
Encrypted Email - ZixMail Initial Set-up One TIme $20.00 $20.00 $20.00 $20.00
Subscription per PO Box Per Month $2.10 $2.10 $2.10 $2.10
File Services User ID Per Month $11.41 $11.41 $11.33 $11.33
Network Access Device Per Month $39.27 $39.27 $41.27 $41.27
Other End User 3rd Party Software License Per Year varies varies varies varies
Other End User Equipment Service Order One TIme varies varies varies varies
Printers  - Estimates BW One TIme 500-5000 500-5000 Charged by Vendor
Color One TIme 750-5000 750-5000 Charged by Vendor
Installation/Setup One TIme $75.00 $75.00 Charged by Vendor
Maintenance Kit Installation One TIme $25.00 $25.00 Charged by Vendor
Printer (other) One TIme varies varies Charged by Vendor
Repairs One TIme $100.00 $100.00 Charged by Vendor
Printers - Repairs through Axis Business Solutions Repair - Labor Per Call $99.95 $99.95 Charged by Vendor
Repair - Parts Per Call 45% off MSRP 45% off MSRP Charged by Vendor
Subscription Services Desktop Per Month $29.51 $29.51 $27.00 $27.00
Laptop Per Month $37.51 $37.51 $34.90 $34.90
Software Only (Agency-procured device) Per Month $15.32 $15.32 $12.89 $12.89
Thin Client Per Month $29.51 $29.51 per quote per quote
Toughbook Per Month varies varies per quote per quote
Other End User Services
Active Directory Account Setup Only Per Account One Time $50.00 $50.00 $50.00 $50.00
Additional E-mail Storage/Backup Per GB Per Month $1.42 $1.42 $1.13 $1.13
User Share Storage/Backup Per GB Per Month $1.42 $1.42 $1.13 $1.13
Secure File Transfer (FTP) Account Per Month $24.01 $24.01 $17.44 $17.44
Footprints Access User/agent Per Month $26.95 $26.95 $25.18 $25.18
Imaging Services Fortis - Concurrent User Per Month $132.27 $132.27 $132.27 $132.27
Kofax Licenses/Maintenance/Server Support Per Month varies varies Charged by Vendor
Orbit Per Month varies varies varies varies
Scanners & Scanner Maintenance Per Year varies varies per quote per quote
Storage/Backup per GB Per Month $1.42 $1.42 $1.13 $1.13
Instant Messaging License One Time $20.21 $20.21 $20.21 $20.21
User ID Per Month $8.48 $8.48 $5.60 $5.60
Printing Services - Special Requests Per request One Time varies varies varies varies
Communications Services
Telephone Services - Landlines 800 Interstate Per Month $39.60 $39.60 $39.60 $39.60
800 Intrastate Per Month $11.00 $11.00 $11.00 $11.00
Business Lines Per Month varies varies varies varies
ISDN Per Month varies varies varies varies
Standard Landline Per Month $26.74 $26.74 $28.74 $29.78
New Installs - Standard and Business Lines Per Line 0 - 50 installations One TIme $150.00 $150.00 $150.00 $150.00
51 -100 installations One TIme per quote per quote per quote per quote
101- 299 installations One TIme per quote per quote per quote per quote
300+ installations One TIme per quote per quote per quote per quote
New Installs - 800 Service Line One TIme $73.92 $73.92 varies varies
Telephone Moves Inside move (xcross wire only) One TIme $50.00 $50.00 $50.00 $50.00
Outside move (Involving vendor) One TIme $150.00 $150.00 $150.00 $150.00
Toll calls Minute Per Month $0.03 $0.03 $0.03 $0.03
Wiring Requests Hour One TIme $45.00 $45.00 per quote per quote
Switch Programming (Auto Attendant, etc) Service Request Hour One TIme $60.00 $60.00 $60.00 $60.00
Service Orders - telecommunications Contracted Special Services and Equipment (non-rated) Per Request Contractor's hourly rate Contractor's hourly rate Contractor's hourly rate Contractor's hourly rate
OIT Staff Time Per Hour per quote per quote per quote per quote
Web Conferencing Adobe Connect  (Named User License) Per Year (pro-rated) $550.00 $550.00 $550.00 $550.00
Audio Conferencing - Calling Toll Reservationless Plus - participant Per Minute $0.03 $0.03 $0.03 $0.03
Toll-Free Reservationless Plus - participant Per Minute $0.03 $0.03 $0.03 $0.03
Toll Standard Operator Assisted- participant Per Minute $0.20 $0.20 $0.20 $0.20
Toll-Free Standard Operator Assisted- participant Per Minute $0.20 $0.20 $0.20 $0.20
Toll Premium Operator Assisted- participant Per Minute $0.22 $0.22 $0.22 $0.22
Toll-Free Premium Operator Assisted Per Minute $0.22 $0.22 $0.22 $0.22
Canada Tollfree- participant Per Minute $0.06 $0.06 $0.06 $0.06
Alaska  and Hawaii Tollfree- participant Per Minute $0.11 $0.11 $0.11 $0.11
Audio Conferencing -  Other Services Toll-free Res Plus Phone Playback - participant Per Minute $0.03 $0.03 $0.03 $0.03
Res Plus Stream Playback - participant Per Minute $0.03 $0.03 $0.03 $0.03
MP3/WAV/FTP Per Recorded Conference $27.50 $27.50 $27.50 $27.50
CD Per Recorded Conference $33.00 $33.00 $33.00 $33.00
Encore Digital Replay Per Minute $0.20 $0.20 $0.20 $0.20
LeaderView Per Call $220.00 $220.00 $220.00 $220.00
No Show Fee Per Line varies varies varies varies
Blackberry Services BES Activation - License One Time $100.00 $100.00 $100.00 $100.00
BES Support Per Month $14.19 $14.19 $14.19 $14.19
Blackberry - Other Per Month varies varies varies varies
Blackberry Loaner Per Week $75.00 $75.00 N/A N/A
Provider Service Per Month $34.95 $34.95 Charged by Vendor
Set-up Per Request $50.00 $50.00 N/A N/A
Cell Phone Minutes* Per Month $0.03 $0.03 Charged by Vendor
Other Feature* Per Month varies varies Charged by Vendor
Standard Monthly Charge (local)* Per Month $3.50 $3.50 Charged by Vendor
Pagers Pager* Per Month varies varies Charged by Vendor
Wireless Data Services (Air cards provided by US Cellular) Provider Service* (effective June 2012) Per Month $34.95 $34.95 Charged by Vendor
Dedicated Circuits billed by OIT Circuit Per Month varies - at cost  varies - at cost  varies - at cost  varies - at cost 
FAX Services
Fax 500 Plan includes 500 pages per month)  Fax Line Per Year $79.08 $79.08 Charged by Vendor
Other Fax Plans and Services  Fax Line Month https://www.ringcentral.com/plansandpricing/ringcentralfax.html Charged by Vendor
Radio Services
Radio Base Station/Repeater UHF (DOT & Corrections Only) Radio Device Per Month $91.54 $91.54 N/A N/A
Radio Base Station/Repeater VHF (DOT & Corrections Only) Radio Device Per Month $91.54 $91.54 N/A N/A
Consoles Radio Device Per Month $102.40 $102.40 $118.74 $118.74
Vehicle Repeaters Radio Device Per Month $85.33 $85.33 N/A N/A
Site Repeaters Radio Device Per Month $- $- $108.84 $108.84
Mobile Radio Device Per Month $68.27 $68.27 $79.16 $79.16
Mobile with Vehicle Repeater Radio Device Per Month     $98.95 $98.95
Mobile radios UHF (DOT Only) Radio Device Per Month $48.97 $48.97 N/A N/A
Portable Radio Device Per Month $34.13 $34.13 $39.58 $39.58
Portable (Corrections off Network) Radio Device Per Month $25.60 $25.60 $29.68 $29.68
Portable radios (DOT Only) Radio Device Per Month $32.64 $32.64 N/A N/A
Control Station Radio Device Per Month $68.27 $68.27 $108.84 $108.84
GIS Services  
Arc Info Stand-alone License License Per Year $1,500.00 $1,700.00 $2,000.00 $2,100.00
ArcGIS Mobile License License Per Year $200.00 $250.00 $25.00 $25.00
ArcGIS Server Service Application/Service Per Month $300.00 $300.00 $300.00 $300.00
ArcGIS Server - Standalone License/Local Install SDE License Per Year $11,000.00 $12,000.00 $12,000.00 $12,000.00
ArcInfo License Pool Hour Per Month $2.50 $2.75 $6.00 $6.00
ArcView License Pool Hour Per Month $1.50 $1.75 $4.00 $4.00
ArcView Stand-alone License License Per Year $500.00 $600.00 $750.00 $800.00
ArcGIS Extensions License Pool Hour Per Month $0.75 $1.00 $4.00 $4.00
ArcGIS Extensions Standalone License License Per Year $600.00 $625.00 $650.00 $675.00
EDN Subscription Subscription Per Year $1,750.00 $2,000.00 $2,000.00 $2,000.00
Google Earth Client Allocation Per Month $4.00 $4.50 $5.00 $5.00
Google Earth Globe Application/Service Per Month $225.00 $250.00 N/A N/A
MapServer Customized Application/Service Per Month $175.00 $175.00 N/A N/A
GeoServer Application/Service Per Month     $200.00 $200.00
One Time Charges
Application Firewall and Installation Firewall Per Request varies varies varies varies
Application Firewall Maintenance Firewall Per Year varies varies varies varies
Desktop/Laptop Upgrade < 3 years Service Order Per Request $150.00 $150.00 per request per request
External Drive Recovery Service Order Per Request $150.00 $150.00 $150.00 $150.00
Firewall Policy Rule Updates Service Order Per Request $50.00 $50.00 $50.00 $50.00
Forensic services on PC/laptop - Standard Copy/Review Service Order Per Request $500.00 $500.00 varies varies
Inside telecommunications move (xcross wire only) Service Order Per Request $50.00 $50.00 $50.00 $50.00
New Installs - 800 Service Line Service Order Per Request $73.92 $73.92 varies varies
Other Move related telecommunications expenses Service Order Per Request varies varies varies varies
Outside telecommunications move (Involving vendor) Service Order Per Request $150.00 $150.00 $150.00 $150.00
Secure Remote Access  SecurID card - 3 year token Per Replacement/New $150.00 $150.00 $150.00 $150.00
SecurID card - 5 year token Per Replacement/New $250.00 $250.00 $250.00 $250.00
Wireless Access Points Access Point One Time, Per Request $600.00 $600.00 $450.00 $450.00
Wireless Wire Run & Termination Wire Run One Time, Per Request     $150.00 $150.00
Application Infrastructure and Hosting Services
Batch Processing (Cybermation) Per Application Per Month $304.46 $304.46 $790.06 $790.06
Citrix Services - Published Applications Concurrent User Licenses Per Month $42.99 $42.99 $42.99 $42.99
Desktop Per Month $106.29 $106.29 N/A N/A
Secure File Transfer (FTP) Per Account Per Month $24.01 $24.01 $17.44 $17.44
Housing Services Only Server Per Month $225.00 $108.22 $102.66 per Rack Unit $102.66 per Rack Unit
IBM Allocated Per Month varies varies varies varies
Page Printer Services Per Impression (individual bindery charges billed separately) Per Month $0.0408 $0.0408 $0.0508 $0.0508
Sharepoint Sharepoint Per User $33.08 $33.08 $21.04 $21.04
Sharepoint - Enterprise Sharepoint Enterprise Per User $- $- $23.75 $23.75
SQL Services Analysis Service Per Month $294.58 $294.58 $268.31 $268.31
Batch Services Per Month $167.47 $167.47 $158.87 $158.87
Express Service - Tier 4 Per Month $6.10 $6.10 $3.54 $3.54
High Availability Service - Mirroring - Tier 1 Per Month $441.87 $441.87 $402.46 $402.46
High Availability Service - Clustering - Tier 2 Per Month $441.87 $441.87 $402.46 $402.46
Reporting Service Per Month $589.16 $589.16 $536.61 $536.61
Standard Service - Tier 3 Per Month $294.58 $294.58 $268.31 $268.31
Storage/Backup Services Per GB Per Month $1.42 $1.42 $1.13 $1.13
Unix Applications O/S support & Maintenance Only - Hardware purchased by agency Per Month $658.53 $658.53 varies varies
Solaris Zone  - Includes Hardware and Support Per Month $830.05 $830.05 $830.05 $830.05
Solaris Standalone  - Does not Include Hardware and Support Per Month N/A N/A $830.05 $830.05
Linux VM - Includes Hardware and Support Per Month $562.42 $562.42 $830.05 $830.05
  Linux Standalone - Does not Include Hardware and Support Per Month $658.53 $658.53 $830.05 $830.05
  Legacy Per Month     varies varies
Oracle Per sessions and gig Per Month varies varies varies varies
Windows Applications Stand-alone High-End Physical (includes hardware and support) Per Month $675.96 $675.96 N/A N/A
Stand-alone Low-End Physical (includes hardware and support) Per Month $559.31 $559.31 N/A N/A
Stand-alone Middle End Physical (includes hardware and support) Per Month $642.62 $642.62 $642.62 $642.62
Application Windows VM Per Month $423.68 $423.68 $423.68 $423.68
Special Services
Dial-up Services (Axiom) to State Network Per Account Per Month $15.00 $15.00 $15.00 $15.00
Web Services   Per Hour $60.00 $60.00 $60.00 $60.00
FAX Services
Fax 500 Plan (includes 500 pages per month) Per Fax Line Per Month $6.59 $6.59
Fax 500 Plan (above 500 included pages) Per Page Per Month $0.06 $0.06
Fax 1000 Plan (includes 1,000 pages per month) Per Fax Line Per Month $19.99 $19.99
Fax 1000 Plan (above 1,000 included pages) Per Page Per Month $0.05 $0.05
Fax 2500 Plan (includes 2,500 pages per month) Per Fax Line Per Month $49.99 $49.99
Fax 2500 Plan (above 2,500 included pages) Per Page Per Month $0.04 $0.04
Fax 10,000 Plan (includes 10,000 pages per month) Per Fax Line Per Month $229.00 $229.00
Fax 10,000 Plan (above 10,000 included pages) Per Page Per Month $0.04 $0.04
Retries (on any plan) Per Page Per Month $0.00 $0.00
Vanity Number Per Request One Time $30.00 $30.00
Porting Charge per line onto service Per Request One Time $0.00 $0.00
Porting Charge per line discontinued Per Request One Time $0.00 $0.00