Directory Services


Directory Services allow State and non-State users to connect to the network for access to State resources including network files, the Internet, and certain Applications.


  • Included in the rate is a user id/password for connection to State of Maine network resources
  • Tier III support for this user for the user id/password assigned


  • Any client (computer) – based software, including Operating System, Productivity Software, remote access or any other services
  • State of Maine email account

Service Level Targets & Availability

The standard production published service level agreement can be viewed at the following link: Standard_SLA_CTS_Production Services. A formal SLA has not been developed specific to this service.

Service Rates: Please see the MaineIT Rate Table

Options Available for Additional Charge

  • All project work is billable
  • All audit related work is billable
  • All costs associated with Indefinite Hold requests will be direct billed

Customer Expectations

  • Individual users follow state IT use rules and policies, including all security policies
  • A contact person and backup are designated to interface with the MaineIT team
  • Any issues or problems with this service are reported to the MaineIT team as promptly and with as complete information as is feasible
  • Must submit template forms for requests for ADFS or LDAP services
  • Disclosures of any/all security requirements
  • Billing for services will start as of the time the ticket is received for the request for any production service. If a test environment is requested, those services will be billed as well upon receiving the ticket for the request. A ticket needs to be received to remove the service in order for it not to be billed. No credits will be processed without a ticket

Technical Specifications

To get help or order this service

To get help with Active Directory/LDAP/Authentication Services:

  • Call MaineIT Service Center at 624-7700 assigned to Enterprise Directory Services

Forms to be filled out to request ADFS or LDAP services: