Internet Information Services .NET Web Hosting


This service provides centralized hardware and software required to establish and maintain internet and intranet web sites and web applications.


  • A standardized, dependable server environment that meets the business needs running on the latest version of Windows Server

Service Level Targets & Availability

  • The standard production published service level agreement can be viewed at the following link: A formal SLA has not been developed specific to this service
  • Normal, default coverage is 7AM – 5PM, Monday – Friday. 24x7 coverage is available for systems with a specific need for this type of coverage in order to have 24x7 coverage, MaineIT needs to receive a written business justification. Once justification has been approved, MaineIT will work with the business on a service level agreement for the specific systems. Additional charges associated with extended coverage will be defined in the SLA

Options Available for Additional Charge

  • All project work is billable
  • All audit related work is billable
  • All costs associated with Indefinite Hold requests will be direct billed
  • Entrust SSL certificates with custom domain names. Entrust certificates are utilized for strong encryption and browser trust. Effective July 1, 2019, there will be a setup charge that covers processing Certificate Signing Requests (CSRs), generating certificates, and tracking certificate renewals
  • Extra disk storage space - Check the MaineIT Rate Table for the current 'Storage/Backup Services' rate
  • If 24x7 coverage is required a service level agreement is required and cost is associated with the request based on service level agreement
  • Windows Operating Systems are configured to match the requirements of IRS standards (Safeguard & P1075) with a 90% or better compliance rating. This includes: Administrative fine grain password policy is based on the SCSEM for server admin accounts; NESSUS scans available from Office of Information Technology Security Team and Nexpose scans are required for deployment certification

Customer Expectations

  • Individual users follow State of Maine IT rules and policies, including all security policies
  • A contact person and backup are designated to interface with the MaineIT team
  • Any issues or problems with this service are reported to the MaineIT team as promptly and with as complete information as is feasible
  • Billing for services will start when the ticket is received for the request for any production service
  • If a test environment is requested, those services will be billed upon receiving the ticket for the request
  • A ticket needs to be received to remove the service for it not to be billed. No credits will be processed without a ticket

Technical Specifications

  • Internet Information Services (IIS) running on the latest version of Windows Server
  • ASP.NET Web Hosting (Latest .NET Framework and Libraries)
  • 1 Dedicated Application Pool per application
  • 500 MB Disk Space
  • Unlimited monthly data transfer
  • SSL certificate (
  • Static Files Web Hosting
  • Intranet (internal WAN network) and Internet (external DMZ) Hosting
  • Oracle and MS-SQL Database Connectivity
  • FTP account access
  • Hardware Monitoring
  • Nightly Backups of web content. Restoration of content available upon request.
  • 24x7 data center monitoring
  • Windows Operating Systems are configured to match the requirements of IRS standards (Safeguard & P1075) with a 90% or better compliance rating

To get help or order this service

  • Call MaineIT Service Center at 624-7700
  • Enter a FootPrints service request assigned to MaineIT Application Server