Resource Guide: AGENCIES

Last Updated; August 23, 2021

Alpha One

1-800-640-7200 or 767-2189 (V/TTY)
1-866-906-5375 or 767-5387 (TTY)
799-8346 (FAX)

South Portland office
127 Main Street
South Portland, ME 04106

Bangor office
11 Bangor Mall Blvd., Unit A
Bangor, ME 04401

Presque Isle office
66 Spruce Street
Presque Isle, ME 04769

Website: Alpha One

Alpha One is a community-based program directed and managed by people with disabilities to provide independent living opportunities. Alpha One promotes peer interaction, community resource utilization, and self-advocacy skills. It seeks to ensure equal opportunity and compliance with all disability-related laws through increased public awareness, professional consultation, and community advocacy.

The Adaptive Equipment Loan Program (also known as mPower Loan Program), Adaptive Driver Education, and Information and Referral Service are of special interest to deaf citizens and agencies who serve deaf clients.

The Adaptive Equipment Loan Program (also known as mPower Loan Program) lends funds for assistive equipment, such as hearing aids, to individuals in Maine who are able to repay the loan over time. Loans have flexible terms and can cover hearing aids, flashing alert systems and other equipment.

Title 7, Part B Grant Program provides financial assistance to help consumers with disabilities address: health and disability management, self-care, mobility and home accessibility, communication, and learning difficulties. Funds are available to purchase services and adaptive equipment such as hand controls, lifts for vehicles, ramps, showers, hearing aids, flashing alarms and signals. Priority is given for people who are at risk of institutionalization.

Area Agencies on Aging

Aging & Disability Resource Centers

These agencies provide services to older adults, adults with disabilities and their families, including information and assistance, education, advocacy, insurance counseling, nutrition programs and caregiver education and support.

Aroostook Agency on Aging, Inc.
260 Main Street, Suite B
Presque Isle, ME 04769
1-800-439-1789 or 764-3396 (V/TTY)
764-6182 (FAX)

Spectrum Generations
One Weston Court, Suite 109
Augusta, ME 04330
1-800-464-8703 (TTY)
1-800-639-1553 (V)
622-7857 (FAX)

Eastern Area Agency on Aging
PO Box 100
Brewer ME 04412
1-800-432-7812 or 941-2865 (V)
941-2869 (FAX)
Website: Eastern Area Agency on Aging

Southern Maine Agency on Aging
136 US Rt. 1
Scarborough, ME 04074
1-800-427-7411 or 396-6500 (V)
TTY Users 711 Maine Relay
883-8249 (FAX)

8 Falcon Road
Lewiston, ME 04243
1-800-427-1241 or 795-4010 (V)
795-4009 (FAX)
Website: SeniorsPlus

Disability Rights Maine-Deaf Services (DRM)

1-800-639-3884 (V/TTY within Maine)
207-797-7656 (V/TTY)
207-766-7111 (Front Desk VP)
207-797-9791 (FAX)

Riley Albair, Program Director

Michelle Ames, Program Director

Website: Disability Rights Maine-Deaf Services

Programs for individuals who are D/deaf, late-deafened or hard of hearing.

DRM Civil Rights Program

The DRM Civil Rights program provides advocacy for individuals to ensure communication access and equality for people who are D/deaf, hard of hearing, late deafened or deaf-blind. The program also offers scribe services, information and referral assistance, and training on rights and self-advocacy. The Civil Rights program also advocates on public policy and promotes systemic change on matters of importance to the community.

Are you experiencing barriers to communication access at school, at work, at the doctors office, or in other businesses and services? Have you been denied a request for ASL interpreters, CART, captions, or other communication options? Do you believe you have been discriminated against because you are Deaf or Hard of hearing? These are just some of the situations with which DRM may be able to assist.

DRM does not provide assistance with criminal or family law cases. However, we can refer to other lawyers or resources who can.

For more information, contact:
Riley Albair, Program Director

DRM Communication Technology and Outreach Program

The Communication Technology and Outreach program at Disability Rights Maine helps to educate Mainers about telecommunications access and promote Maine Relay services in local communities statewide.

Maine Relay is a free service that makes it possible for anyone who is deaf, hard of hearing, late deafened, or has speech difficulties, to communicate by telephone. The service allows consumers to use special equipment (such as captioned telephone, TTY, voice carry-over, or hearing carry-over) to communicate with standard voice telephone users through specially trained relay operators (RO). In addition, Maine Relay offers Remote Conference Captioning services, which allow individuals with hearing loss to actively participate in meetings, phone calls, multi-party teleconference calls, and videoconferences. Maine Relay also allows businesses and service providers to connect with everyone in their community, improving access to services for all. More information on Maine Relay can be found here: Telecommunications Relay Service Council

The Communication Technology and Outreach Program visits support groups, senior organizations, rotary clubs, medical organizations, businesses, professional groups, veteran's organizations, and other agencies to share information and provide training on Maine Relay services, adaptive telephone equipment, and telecommunication access.

The program also provides general information, one-on-one training and education for individuals interested in learning more about using Maine Relay. Exhibits, presentations and demonstrations are provided at no cost and can be set-up at various locations. As of March 2020, we are providing virtual appointments-contact us for more information.

For more information contact:
Debra Bare-Rogers, Advocate
Sprint IP Relay number: 207-248-8763

DRM Deaf-Blind Equipment Program

If you or someone you know is a Maine resident with severe combined vision and hearing loss, you or they may qualify for the NDBEDP (National Deaf-Blind Equipment Distribution Program). The program provides equipment and training at no cost to eligible individuals for the purpose of enhancing distance communication.

Examples of equipment:
- Laptop or desktop computers
- iPads or android tablets
- Computer software, such as screen readers or magnification software)
- Computer accessories including specialized keyboards, speakers, microphones, and mice
- Refreshable Braille displays (for clients who already know and use Braille)
- Amplified telephones and cellular phones

To qualify for equipment and services, applicants must submit an application and provide proof of annual income, and proof of disability by a doctor or other professional. After eligibility is confirmed, an in-home or at-work communication assessment may be conducted to find the best match of equipment and training to ensure successful communication.

For more information contact:
Scott Murray, Deaf-Blind Program Coordinator

DRM Peer Support Group & Visual Gestural Communication

Peer Support Group (PSG) is a structured gathering for D/deaf, Hard-of-Hearing, or non-verbal (hearing) adults with intellectual disabilities, their caregivers, and families. The focus of these group sessions is to enhance communication skills through structured activities. These opportunities increase clients' communication partners and strategies, improving access to health, safety and vocational situations and services. Meetings are held monthly.

Visual Gestural Communication (VGC) is useful to many people who need an alternative technique for expressing and understanding the needs and wants of other people in their environment. VGC is not a language like English or American Sign Language. It is a communication mode that uses gestures, facial expressions, and body language to communicate with people who have limited formal language. VGC training sessions are held throughout the state and are open to all - case managers, direct support professionals, family members, friends or other individuals. Sponsored by Maine Department of Health and Human Services. View upcoming trainings here:

For more information contact:
Michelle Ames, Program Director

DRM Telecommunications Equipment Program (TEP)

The Telecommunications Equipment Program (TEP) was established by state law to provide no- or low-cost adaptive phone equipment to any Maine resident who cannot use their home's conventional telephone due to a physical, sensory, or cognitive disability. The program was established to assist low-income residents, and most clients pay nothing for the phone equipment they receive. Through a simple application process, DRM's TEP staff determine which amplified, captioned, or voice-activated telephone and/or call signaler will best meet your needs.

To apply, complete the TEP application form, available online at Disability Rights Maine-Deaf Services TEP Disability Rights Maine-Deaf Services TEP or call to have us mail you one. Send completed application to DRM with: Verification of Disability (note from doctor, an audiogram, or diploma from deaf school) Proof of Household income for all family members for prior 12 months (tax returns, pay stubs, social security award letters, or bank statements) DRM Program staff will assist you in selecting the best phone for your needs. Staff are also available to assist with installation and training. As of March 2020, we are providing virtual appointments- contact us for more information. If you find that the equipment does not meet your needs, DRM staff will assist you in selecting a different phone. Through the TEP Lending Program, clients may keep the equipment for as long as you need or want it, but you cannot give it to someone else, or take it out of the state of Maine. If your needs change or the equipment breaks down, DRM staff will work with you to resolve the issue by repairing or replacing your equipment.

For those whose income may put them above the program limit for no-cost assistance, we offer a 'Cost-Share' option. Cost-Share allows individuals to pay a portion of the equipment cost, on a sliding scale, to purchase the equipment they need. As with no-cost equipment, we ship the equipment directly to you. However, the equipment is the clients property, just as if it had been purchased from any store. If repairs or replacement needs arise, program staff can refer Cost-Share clients to the appropriate repair center or warranty process. The cost of repair or replacement for Cost-Share equipment is the individuals responsibility.

TEP applicants who are over age 65 have the option of receiving a single telecoil-equipped hearing aid instead of a phone. There are additional requirements for applicants seeking a hearing aid; in addition to proof of disability and proof of income, applicants must also submit proof of age and a recent audiogram with their application. Program staff are available to answer any questions about the application process or eligibility.

For more information, contact:
Lisa Penney, Advocate

Family Violence Project

P.O. Box 304
Augusta, ME 04332-0304
1-877-890-7788 or 623-3569 (V)

The Family Violence Project provides information, advocacy, referrals, support groups, and shelter for victims of domestic violence.

Maine Adaptive Sports & Recreation (formerly Maine Handicapped Skiing)

Sunday River Ski Resort
8 Sundance Lane
Newry, ME 04261-3228
824-2440 (V)
824-0453 (FAX)
Website: Maine Adaptive Sports & Recreation

Maine Adaptive Sports & Recreation promotes year-round education and training for individuals with disabilities in order to develop skills, enhance independence, and provide enjoyment through active recreation. At Maine Adaptive, participants meet their sport & recreational goals regardless of ability to pay. Sports programs include options in the summer (paddle sports, cycling, tennis, climbing, and golf) and winter (alpine & Nordic skiing, snowboarding) and take place at various sites and resorts throughout Maine. All equipment and instruction is provided. Call or visit the website for more information or to register for programs.

New England ADA Center

A Project of the Institute for Human Centered Design [formerly Adaptive Environments]
200 Portland Street, Suite 1
Boston, MA 02114

Oce Harrison, Ed.D., Project Director
1-800-949-4232 (V)
(617) 482-8099 (FAX)
Website: New England ADA Center

Provides federally approved information and training to individuals, businesses, and organizations about the Americans with Disabilities Act. An educational resource, not an enforcement agency. Inquiries will be kept confidential.

New Ventures Maine (formerly Women, Work and Community)

North Central/Down East Region
1 University Drive
UMA-Bangor Campus
Bangor, ME 04401
Contact: Tom Grogan, Workforce Specialist
262-7843 (V)
1-800-442-2092 (V)
TTY users call Maine Relay 711
262-7951 (FAX)
Website: New Ventures Maine

New Ventures Maine mission: We help individuals recognize strengths, overcome barriers, find resources, develop a plan, take action towards their goals: start a business, find a career, return to school, build assets, be active in the community.