Complaints

If you have a dispute with your bank or credit union you should first attempt to resolve the issue directly with the institution. If the bank or credit union fails to resolve the problem, and they are state chartered, you may file a complaint with the Maine Bureau of Financial Institutions.

Please refer to the contact information for banks and credit unions or financial institutions regulated by another agency.

How to file a complaint with the Bureau of Financial Institutions

- E-mails should be sent to bfi.info@maine.gov.

Via E-Mail: Unsecure / Secure
Use the complaint form in Word or Adobe PDF
Write to us at:

Maine Bureau of Financial Institutions
Consumer Outreach Program
36 State House Station
Augusta, ME 04333-0036

By Phone 800-965-5235 or (207) 624-8570
By Fax (207) 624-8590
Staff Directory

To file a complaint with the Bureau, please include the following information:

Your name and home address
Telephone numbers - home, work and cell if applicable
E-mail address (if filing electronically)
The financial institution, branch and employee name
Type of account involved - no account numbers please
How have you tried to resolve this problem?
Statement of your complaint including dates and amounts
Is anyone else involved?
Have you consulted an attorney?
What do you want the financial institution to do?

Please do not include account numbers when filing electronically unless you use the secure email link.

Bureau of Financial Institutions

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