Dynamics365 for Customer Engagement


Dynamics 365 Customer Engagement

This is the license you will need to build and create applications for users.

Dynamics 365 Customer Engagement is the base product that gives you the flexibility to work with any application functionality within the plan. The plan is made up of the different functional areas bulleted below.

Dynamics 365 Customer Engagement Plan includes:

Dynamics365 for Case Management

This is the license you will need as a user to use applications built in Dynamics.

Microsoft Dynamics 365 for Case Management is the recommended choice for your users engaging in various aspects of work. This license profile typically applies to activity-based users who create, submit and edit entities within Dynamics for themselves or on behalf of others. It provides licensed users with access to case management along with the ability to use custom entities. Case management represents a subset of the Customer Service application. A Customer Engagement license is required to administer the Case Management application.

Service Level Targets & Availability

99.9% service level agreement and coincides with the Microsoft Enterprise Agreement for SLA.

Service Rates: Please see the MaineIT Rate Table 

**VERY IMPORTANT** - Please Note – The costs per user/instance are highly dependent on bundling. Buying one-off instances ad-hoc will cost more than if we were to bundle the total of the licenses upon our yearly renewal with Microsoft.

Options Available for Additional Charge

Customer Expectations

The policy around Dynamics 365 is still being written as of 3/1 and the draft will be made public soon. Please see the SQL Server or Architecture and Policy Teams with any questions.

To get help or order this service

  • Call MaineIT Service Center at 624-7700
    Enter a Footprints service request assigned to MaineIT SQL Server Team (pending)