MEGIS Service Catalogue

The services described in this catalog are available to State of Maine agencies only. This service catalog is not intended for municipalities.

Overview Enterprise GIS Services

The Maine Office of Geographic Information Systems (MEGIS) is established within the Office of Information Technology (Sec. 2. 5 MRSA c.158, sub-c IIA) to provide professional geospatial development, baseline geospatial data, services, and support to users of geospatial technology in state government and the public, with the goal to increase and ease the use of geospatial technologies.

The Enterprise GIS Program delivers statewide geospatial capabilities that enable agencies to make faster, more accurate, and data driven decisions. As a shared MaineIT service, Enterprise GIS provides a modern, secure, and scalable platform for mapping, spatial analysis, data sharing, field operations, and public transparency—supporting both daily operations and mission critical programs such as transportation, environmental monitoring, natural resources, emergency response, and NG911 readiness.

Enterprise GIS enhances statewide outcomes by:

  • Reducing duplication through shared data and shared infrastructure
  • Increasing operational efficiency with authoritative, standardized datasets
  • Supporting transparency through public web maps and open data
  • Enabling real-time monitoring and improved emergency response
  • Enhancing decision making with analytics and geospatial insight
  • Ensuring secure, compliant, and accessible digital services for all residents

Platform Overview – What We Provide

Enterprise GIS offers a comprehensive platform suite, data, and application services:

  • GIS Platform Services — Portal access, identity management, secure content sharing, hosted feature and map services, imagery and elevation services, tile caching, relational and enterprise geodatabases.
  • Authoritative Data Services — Publishing, governance, metadata, statewide basemaps, imagery, LiDAR, transportation networks, addressing, and NG9‑1‑1‑aligned datasets.
  • Analytics & Automation — Geoprocessing, modeling, Python notebooks, scheduled, batch jobs, and spatial statistics.
  • Field & Operations Support — Survey123, Field Maps, mobile workflows, inspection systems, offline mapping, and role‑enabled data collection.
  • Application Development & Dashboards — Operational dashboards, Experience Builder apps, embedded maps, public‑facing solutions, and accessibility compliance.
  • Real‑Time & IoT Services — GeoEvent ingestion, event filtering, alerts, and stream layers for live situational awareness.
  • Professional Services — GIS consulting, solution architecture, design reviews, performance tuning, and training.

Cost Recovery & Funding Model

Enterprise GIS operates under a chargeback / cost-recovery model consistent with MaineIT financial policy and has four distinct parts: MEGIS Operational, End User Licensing, GeoLibrary Support and General Fund allocation.

MEGIS Operational: Allocated back to all agencies that consume enterprise GIS Services and consists of expenses that our Enterprise Infrastructure, ESRI ELA and our MEGIS Staff.

The Operational Charges have two components: Training and Support and Maintenance and Infrastructure. End User access will be based on named user Esri Accounts and direct billed back to agency.

GeoLibrary Support: Expenses included are:

  • Public Access to Authoritative GIS Data (maintain data catalog)
  • Support on Data Acquisition projects
  • Board Support with Personnel and Technology components

Included

  • Maintenance of a public geospatial data portal, to make data easily accessible to the public
  • Coordination of state efforts with federal and local efforts
  • Development and maintenance of geospatial architecture/infrastructure (databases, servers) to provide robust mapping capabilities to state agencies and public-facing web services
  • Maintenance of base data including town boundaries, hydrography, geographic names
  • Integration Services
  • Development of web-mapping applications for state agencies
  • Provide Support for the GeoLibrary Board

Excluded

Agency Specific Charges: Variable charges based on agency usage would fall outside the MEGIS monthly billing and would be billed separately by various teams within the MaineIT billing system.

  • Special projects that require a Statement of Work for MEGIS Services or Development
  • Azure Virtual Desktop (AVD) – will be billed via MaineIT monthly billing based on a license fee plus the cumulative share of resource consumption
  • User’s AD home account - will be billed directly via MaineIT monthly bill
  • Agency Premium Storage – will be billed directly via MaineIT monthly bill
  • Additional Esri User licenses that are above the standard allocation will be directly charged back to requesting agency via the MaineIT monthly billing

This model ensures sustainability of the statewide GIS platform while enabling agencies to scale services according to need.

Options Available for an Additional Charge

  • Additional mutually agreed upon tasks may be ordered in conjunction with the standard service for additional fees.

Service Level Targets and Availability

Service Rates: Please see the new rate structure coming soon. Rate Chart for Esri Named User Licenses: - Coming Soon 
Standard business hour coverage is 6:00AM – 5:00PM Monday through Friday, excluding holidays.

  • Please refer to Standard Service Level Agreements for details.
  • If service is required for non-production systems outside of the standard business hours, prior arrangements will be required with the director of this service area and additional fees will apply.
  • Schedule Maintenance is performed on the third weekend of the month.

Change Management

All production work requires an approved Request for Change (RFC) and will follow the Maine IT Change Management Policy.  Please refer to Change Management Policy (internal use only) for details.

Customer Expectations

  • Individual users follow all State of Maine IT policies and procedures, including all security policies
  • A contact person and backup are designated to interface with the MEGIS team
  • Issues or problems are reported to the MaineIT team promptly and with as much complete information as possible
  • An Assyst ticket is required for all work requests.  Please see  assystNET - Maine GIS
  • Expectation is agency testing is a requirement for regularly scheduled patching process. It is critical that application teams validate applications after patching lower environments before patches are applied to production.
  • ArcGis is not classified as a critical system. All application-related production issues will be corrected within normal business hours. The only exception is if MEMA declares an emergency activation.

To Get Help or Order this Service

  • For an after-hours production break fix, contact MaineIT Operations at Customer Support 207-624-7700
  • MaineIT Operations will engage the On-Call Core Technology Duty Manager if necessary
  • An Assyst ticket is required for all non-production work requests. All production work requests require an authorized RFC. A billing code is required for items that are not listed in the 'Included' section above.
  • To order this service please contact MEGIS at megissupport@maine.gov.